Element 1 Pro

Shipping policy We can ship to most countries in the world. ​ General Shipping Policies In general, We offer same day processing on all orders placed before 10:00 AM PST(S-T, non-holidays). Most orders will ship from our warehouse within 1 business day. If an order is placed on Friday or Saturday, it will be shipped out on the following Sunday in most cases.

If we have made a mistake and an item you ordered is not in stock, we will notify you immediately, and do our best to accommodate your needs. Note: Orders may be cancelled at any time before they have been shipped out. ​ Shipping Address A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address.

If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to VANTRUE as undeliverable.

When the carrier returns an undeliverable package to VANTRUE, please contact VANTRUE to make arrangements for reshipment. ​ Shipping time The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. In general, you will receive your order in about 3-5 business days. ​ Shipping Costs During the checkout process, after you have entered your shipping details, you will see a list of all the available shipping methods.

These rates are based on the shipping address and the total price of the items in your cart. We do not offer free shipping to some countries where we cannot guarantee a cheap or reliable delivery service. However, we strive for increasing the number of countries eligible for our free shipping service, and you may discover that this option is available for your country in the near future. ​ International Shipping We can ship to virtually any address in the world.

Please be aware your country may assess an import duty/tax on your shipment. Any item and shipping cost that is paid to VANTRUE at time of checkout does not include any international duty/tax/VAT fee(All products in stock in overseas warehouses are generally arranged from overseas warehouses, in which case there is no need to pay any customs duties). While we gladly offer warranty support for all items we sell, the cost of any warranty shipments must be paid by the customer. ​ Item Availability We utilize a real-time inventory system, therefore if an item is able to be added to your shopping cart on this website, it means that item is in-stock.

If an item or option/configuration is out of stock, that fact will be reflected on the individual items page, and that item will not be able to be added to the shopping cart. Some items are available for pre-order. ​ Track Your Order As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a link to track delivery Please note tracking numbers may take up to 24-48 hours to update on the carriers websites once the shipment has been created by our system. ​ COVID-19 and Holidays Due to the COVID-19 outbreak, delivery time may be longer than usual as our carriers are experiencing higher than normal volume.

You may experience delays in receiving your orders. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in the shipment of your order, we will contact you via email. We apologize for any inconvenience these delays may cause and thank you for your continued patience. FAQS *I’ve ordered multiple items, will they all arrive together?

Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries. Please wait until your delivery due time has passed before contacting us. *Can I ship my order to a PO Box (U.S. or International)? Unfortunately, we cannot ship to PO Boxes. *I am an international buyer.

Will you mark my package as a gift so that I can avoid duty/VAT/import costs in my country? We are sorry, but we cannot mark your package as a gift since this is unlawful and could jeopardize Vantrue's ability to continue exporting products. For any delivery queries, please contact us at support@vantrue.net .

Return Policy Return Conditions You have 30 days from the purchase date to decide if an item is right for you. We’ll gladly accept unuse or any defective merchandise purchased on vantrue.com for return. If you receive a damaged/defective item, please contact vantrue Customer Service within 24 hours of receipt.

Items with non-returnable marks and free gifts cannot be returned. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

We do not refund under the following circumstances: The recipient cannot be contacted or the recipient's address is wrong, resulting in the logistics company being unable to deliver. The goods may be destroyed by the local logistics company. Please do fill in the right address, phone number, and postcode when place an order.

When the logistics company delivers, please make sure your phone is contactable. NOTE: Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non- vantrue products .

Cancellation We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Returns (if applicable) For products which are not broken but the customer wants to return because they changed their mind about the purchase. We accept return of products.

Customers have the right to apply for a return within 30 days after the receipt of the product. and we will deduct the cost of shipping from your refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. All returns must be posted back to us at the customer's expense.

Customers must provide a valid return tracking number. We are unable to process refunds for returned items without tracking information. Note: For international orders, we don't offer free return shipping.

For international orders, the delivery expense are not refunded for returns based on preference. Any vantrue's product with a quality defect can be returned to us for a full refund. Refunds (if applicable) Once your return is received and inspected, we will email you a notification of receipt.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Exchanges If you want to exchange, please contact our customer service.

We can only handle the exchange of different sizes or colors of the same product.of course.customer pays the shipping cost on exchange.If you want to exchange for other goods, please directly choose to return and repurchase. We cannot keep the items to be exchanged. If we do not have any products in stock when we receive your return, we recommend that you wait patiently or choose a refund.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@vantrue.net . Contact Us Please contact our Customer service at support@vantrue.net to get the return address.

Our customer service hours are Monday-Friday 9am-6pm PST. if you have any other questions.We can be reached during these hours at support@vantrue.net . We are closed on weekends and will respond to questions as soon as we can. Unfortunately， due to the current situation, your refund will require an additional 3-5 days to process.

Thank you for your patience and understanding.