Tri-Ply Clad Stainless Steel Cookware Set with Glass Lids

Shipping policy Tramontina strives to ship our orders within one business day of receiving your order. If we receive your order before 11:00 am CST, Monday - Friday , on a normal business day , we will generally ship your order the next day. If your order is received after 11:00 am CST, your order will be in two days .

Most orders are shipped via FedEx Ground and will arrive within 5 - 7 business days after it has shipped. Please note: Once your order has left the facility with the carrier, inclement weather may affect the arrival date of your package. Shipping discounts and free shipping offers do not apply to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau, and U.S.

Virgin Islands. Shipping offers may not be available for shipments to APO/FPO addresses or P.O. boxes

Return Policy New and unused products If you are not completely satisfied with your purchase, please return the new and unused product for a refund using the following guidelines: Returned products must be received within 30-days of the original delivery date. No refunds or exchanges will be given for a product received more than 30-days from the original delivery date. The product must be in its original packaging and in new, and unused condition.

All products to be returned must have their complete original packaging materials including any manuals or printed materials. Used products or products damaged from misuse will not be accepted for exchange. Shipping charges are non-refundable.

Tramontina USA, Inc. will provide a prepaid shipping label for each product to be returned. Returned products must be received in saleable condition in order to receive a refund or exchange. Refund or exchange will not be issued for used or damaged products.

Shipping & Handling Fee: each product returned for a refund is subject to a flat Shipping & Handling Fee of $15.00 , which will be deducted from the refund amount. Defective products and order discrepancies If the product you received is not the same product that you ordered online, or if your product is damaged or defective, please contact us within 10 business days of the original delivery date. Tramontina USA, Inc. will send you a prepaid return label to return the product for replacement at our own expense.

Refunds Refunds for qualified returns may take up to 10 business days from the day Tramontina USA, Inc. receives the product to be processed in the form of the original tender. We reserve the right to verify return product information before issuing a refund or exchanging a product (i.e. confirming a damaged product). If you have any questions regarding our return policy, please contact Tramontina Customer Service at (281) 884-3084 for assistance or send an email to help.tusa@tramontina.com To initiate a return , please click on the following link: Please RETURN my order/Item Tramontina hours of operation: Monday through Friday, 8:00 AM to 5:00 PM Central Standard Time, excluding holidays.

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