OneOdio Focus A5 Hybrid Active Noise Cancelling Headphones | LDAC Hi-Res Audio

Shipping policy Shipping & Delivery We ship to eligible destinations worldwide. Available shipping methods, delivery times, and final shipping rates are calculated at checkout based on your shipping address, order value, and selected shipping method. Free economy shipping may be available for eligible orders that meet the required minimum amount.

Orders below the minimum amount, remote regions, or certain destinations may require an additional shipping fee. Estimated delivery time is usually 5-15 business days for economy shipping. Remote destinations may require 7-20 business days.

The final delivery estimate shown at checkout is the most accurate. Orders are usually processed within 1-3 business days after payment is confirmed. Pre-order items may require additional processing time, which will be shown on the product page when applicable.

International orders may be subject to duties, taxes, or customs fees. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout. Please make sure your shipping address, phone number, and zip/postal code are accurate before placing your order.

If you need to update your address, please contact us at info@oneodio.com as soon as possible. Shipping Methods Available shipping methods may include economy shipping, standard shipping, or other carrier options depending on your destination. Not all shipping methods are available for every country or region.

Remote Regions Some remote regions may require additional shipping fees or longer delivery times. If your address is considered remote by the carrier or shipping provider, the final shipping rate will be shown at checkout. Order Tracking Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking updates may take some time to appear after the package is handed over to the carrier. Customs, Duties, and Taxes For international orders, customs duties, taxes, import fees, or brokerage fees may apply depending on your country or region. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Incorrect or Incomplete Address Please ensure that your shipping address is complete and accurate before placing your order. OneOdio is not responsible for failed delivery, return shipping costs, or delays caused by incorrect or incomplete address information. Contact Us If you have questions about shipping or delivery, please contact us at info@oneodio.com .

Refund policy Return & Refund Policy We accept return or exchange requests for defective, damaged, or incorrect items within 14 days of delivery. Returned items must be unused, in their original packaging, and include all original accessories. Please contact us at info@oneodio.com before sending any item back.

We do not accept returns sent back without prior approval. Returns for personal preference, buyer's remorse, or opened/used products are not accepted unless otherwise approved by our customer support team. Customers are responsible for return shipping costs unless the product is confirmed to be defective, damaged, or incorrectly shipped by OneOdio.

Refunds will be processed to the original payment method within 14 business days after the returned item is received and inspected. Warranty OneOdio products purchased from OneOdio.com are covered by a 24-month warranty for product quality issues. Warranty service may include repair, replacement, or another appropriate solution at our discretion.

The warranty does not cover damage caused by accident, misuse, abuse, neglect, unauthorized modification, improper repair, normal wear and tear, or damage not related to product quality. To request warranty support, please contact info@oneodio.com with your order number, product name, and a brief description of the issue. Order Cancellation Orders may be canceled before they are shipped.

Once an order has been shipped, it can no longer be canceled. If you need to cancel or modify an order, please contact us at info@oneodio.com as soon as possible. We cannot guarantee changes once fulfillment has started.

Defective, Damaged, Incorrect, or Lost Items If your item arrives defective, damaged, or incorrect, please contact us within 14 days of delivery. Please include your order number, product name, photos or videos of the issue, and a short description of what happened. If a package appears damaged on arrival, please keep all packaging materials and shipping documents, as they may be required for carrier investigation.

For lost packages, we will review the tracking information and work with the carrier. If the package is confirmed lost, we may arrange a replacement or refund depending on stock availability and the order status. Return Process Contact info@oneodio.com with your order number and return reason.

Wait for our customer support team to review your request and provide return instructions. Send the item back only after your return request has been approved. Share the return tracking number with us after shipment.

Once the returned item is received and inspected, we will process the approved refund or exchange. Shipping Fees, Duties, and Taxes Original shipping fees, duties, taxes, and customs charges are non-refundable unless the issue is confirmed to be caused by product quality or fulfillment error. If you refuse delivery of a parcel due to duties, taxes, or customs fees, you may be responsible for any costs related to return shipping, customs handling, or reshipment.

Contact Us For return, refund, or warranty support, please contact us at info@oneodio.com .