Cloud Up™ Base 2-Person Ultralight Backpacking Tent

Shipping policy Order Confirmation & Tracking Once your order is placed, you will receive an email with your order confirmation and shipping details, including a tracking number and link. This will allow you to monitor your package's journey and estimate its delivery time. If you do not receive the confirmation email within 30 minutes, please check your SPAM or Junk folder.

If the email is still not in your inbox, contact us at support@naturehike.com for assistance. Order Modifications & Cancellations Before Shipment: You can modify or cancel your order before it has been shipped by contacting us at support@naturehike.com . We will do our best to accommodate your request.

After Shipment: If your order has already been shipped, it cannot be canceled. However, you can return the products once they arrive for a refund. Address Corrections If you notice an error in your shipping address, please contact us immediately at support@naturehike.com .

We will make every effort to update the address, however, please note that once the package has been dispatched, address changes may not be possible. You will be responsible for any fees associated with address corrections. Failure to correct an address may result in the package being lost or undeliverable, for which Naturehike cannot be held responsible.

Shipping Regions & Order Fulfillment We currently ship to 68 countries worldwide. For a complete list of countries we ship to, please refer to the list at the end of this page. Naturehike fulfills orders through its global warehouse distribution network.

We will use the closest warehouse with your item in stock to fulfill your order for faster shipping. You will be able to see where the item is stored and shipped on the product page. Shipping Costs We strive to minimize your shipping costs whenever possible.

If there is a shipping fee, it will be displayed at checkout. Duties & Taxes Naturehike covers all import duties and taxes. If your order requires additional payment upon receiving the package, please make the payment and then contact our support team to claim a refund for the cost.

Processing & Delivery Times Processing Time: After your payment is verified, we will process and ship your order within 3 business days. Delivery Times: Delivery time depends on where the item is stored. Estimated shipping time can be found on the product and check out page.

For exact shipping time, please contact us for more details. Customer Support For any additional questions or concerns about your order, please contact us at support@naturehike.com . We are dedicated to providing you with the best possible service and ensuring a positive shopping experience.

Refund policy Our Commitment At Naturehike, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple return and exchange process to resolve any issues. Cancellation Policy Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.

After Shipment: Once the goods have been shipped, cancellations cannot be accepted. Returns & Exchanges Eligibility Period: Must be requested within 7 days of receipt. Condition: Items must be in new, unused condition with all original tags, packaging, and accessories.

Proof of Purchase: Required (e.g., order confirmation email or number). 🚫 Special Notice for International Orders (Shipped from China) For international orders shipped from China , returns and exchanges are not accepted unless the product has a quality issue . We appreciate your understanding due to the high cost and complexity of international logistics. However, all products come with a 2-year free replacement parts warranty (excluding damage caused by misuse or human factors).

Return & Exchange Process Contact Us: Submit your request via our Contact Us form with order ID and reason. Review: We will review your request. If approved, return instructions and an address will be provided.

Return: Use a trackable method. Buyer is responsible for return shipping cost. Exchange: Replacement will be shipped once the return is received.

Refunds Eligibility: Must be in new, unused condition. A restocking fee may apply if the product is not in original condition. Processing Time: Within 3 business days after inspection.

Refund Method: To the original payment method. Haven't Received Your Refund? Check your bank account Contact your credit card provider Still no refund?

Please contact us Non-Returnable Items Clearance or final sale products Gift cards or store credits Customized or personalized items Need Help? To start a return, request warranty service, or ask a question, please Contact Us: support@naturehike.com . We are dedicated to providing durable, high-performance gear backed by excellent customer care.