XP Lite2 Sandstorm eBike

Shipping policy Last Revised: 06/04/2026 Where We Ship We ship only to (a) the 48 contiguous states of the United States of America, plus the District of Columbia (collectively, the “Continental United States” ) and (b) Canada. A shipment to the Continental United States or Canada of one or more eBikes or parts or accessories or a combination that totals a minimum of US$100 or CAD$99 may qualify for free shipping. International Shipments Since we do not ship outside the Continental United States and Canada, if you have arranged to ship your Lectric purchase internationally (other than to Canada), you are responsible for paying all freight, duties, taxes, and fees associated with its exportation and importation ( “International Charges” ).

We do not provide service or warranty coverage regarding any Lectric eBike located outside the Continental United States and Canada. If you have such an eBike and wish to purchase replacement parts from Lectric, you are required to pay for each such part and the International Charges associated with it. If anyone other than Lectric arranges for shipping, we cannot provide ANY shipping information or documentation.

When and How We Ship Our products are usually shipped by us within 2-10 business days (except when the product being purchased is a Pre-Order, as defined in the Terms of Service) using UPS, FedEx, or USPS . When pre-ordering a product, the estimated date of shipment will be listed under the product title on the Website. If you order an eBike, your battery may ship separately.

In this event, you will receive a separate tracking number for your battery. This will help to expedite the overall shipping process. In some cases, there are delays between the time when a purchaser is sent the shipping confirmation email and the time when the package is scanned in at a carrier facility.

The estimated shipping date when tracking the package on the carrier website will not be accurate until the carrier has scanned the package into its system. APO, FPO, DPO, or PO Addresses We do not ship to APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office), or PO (Post Office box) addresses. If (a) you have your purchase sent to any of such addresses, (b) it is refused and (c) you wish to cancel your order, a restocking fee of up to $300 may be charged.

Shipping Damage or Loss All claims for damage that occurred in shipping where Lectric was the shipper must be made in writing or electronically by the purchaser no later than 14 days after receipt of each damaged part or accessory. To start such a claim, please contact Lectric online support at contact@lectricebikes.com . You may be required (a) to provide evidence of purchase and (b), to assist with accurately determining the apparent damage and its extent, send photographic evidence and additional documentation (such as, but not limited to, video).

You also may be required to ship at Lectric’s expense each part or accessory in question to Lectric or its designee for inspection and repair or replacement . The failure to provide such evidence, documentation and part or accessory in timely fashion may result in delayed response(s) from Lectric or denial of such claim. Once you have complied (as determined by Lectric) with the process for a claim for shipment damage and such claim has been (i) entered in Lectric’s system and (ii) approved by Lectric, the Company, as soon as it determines that it is feasible to do so, will ship the relevant repaired or replacement item(s) at Lectric’s cost to the address provided by the purchaser in the Continental United States.

Approval of such a claim (A) may be based on preserving customer goodwill or other factors and (B) does not constitute an admission on the part of Lectric. In no event are we responsible for products that are lost or stolen in transit. Returns, Cancellations, Refunds, and Exchanges For returns, cancellations, refunds and exchanges other than what is described in this Policy, see our Refunds Policy.

Refund policy Last Revised: 06/04/2026 Returns and Cancellations You may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information. If you cancel after such receipt, you are responsible for a return shipping fee. In addition, the original shipping fee we incurred to send the product(s) to you will not be refunded (even when “free” shipping is advertised).

Our policy is that all sales are final. Unfortunately, we can’t offer a refund or exchange for a cancellation after the product(s) has or have been shipped. If you make a purchase from outside of the United States, currency conversion charges may be applied by your credit card company and the payment processor.

You will be responsible for all of these charges. We can only refund in U.S. dollars up to the full amount of your original purchase as shown in U.S. dollars at the time of such purchase. To be eligible for a return, (a) your item must be unused and in the same condition as it was when you received it and (b) there must be a good reason for the return (as determined by us).

In addition, the item must be in the original packaging. You may be charged a restocking fee of up to $300 at our sole discretion for any returns or exchanges. To complete your return, we require a receipt or other proof of purchase.

Please do not send your purchase back to us until we have authorized the return in writing, as it likely will be refused. To return a product, you should send it with all charges pre-paid to: 1502 E Buckeye Rd. Phoenix, AZ 85034.

You will be responsible for arranging and paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a product refund, the cost of return shipping will be deducted from your refund.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. We reserve the right to withhold up to the full value of the refund if we determine that the returned product is in poor condition upon our receipt. A restocking fee of up to $300 may be applied.

The returned product will not be eligible for return if it has been in your possession for 14 days or, if it is an eBike, it has been ridden. If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a reasonable number of days. Exchanges We only replace items if we believe that they are or may be severely defective or extremely damaged.

If you believe you may be eligible for an exchange or replacement, please email support at contact@lectricebikes.com . Mistaken Orders If you order an item by mistake, each cancellation, return, refund and exchange is subject to this policy. Accessories and Apparel Accessories and apparel are not eligible for return, exchange, or refund.