Grand Mesa 4P Tent

Shipping policy Shipping Info At Kelty our goal is to deliver your purchase in the quickest and most efficient way possible. Shipping charges for your order will be calculated and displayed at Checkout. Free shipping offers apply to the US lower 48 states only.

All shipments are sent via UPS, with the exception of APO addresses, which will be shipped via USPS. At this time do not ship internationally (US shipments only). All orders are processed and shipped within two business days.

Orders with expedited shipping (Overnight, 2nd Day and 3rd Day) that are placed before 8:00 am Central Time (CT) Monday through Friday ship the same day. Please contact us if you have any questions by reaching us through live chat bubble found at the bottom right of the website page (M-F 8am - 4pm CST) or by using our Information Request Form . DELIVERY METHODS: WHEN IN-STOCK ITEMS WILL ARRIVE: UPS Ground 4-7 business days (Mon – Fri) UPS Ground Home Delivery 4-7 business days (Mon – Fri) UPS Priority Overnight Orders will be delivered within 3 business days UPS Standard Overnight Orders will be delivered within 3 business days UPS 2nd Day Orders will be delivered within 4 business days UPS 3rd Day Orders will be delivered within 5 business days USPS Priority (PO Box & APO Only) 4-15 business days (Mon – Fri)

Refund policy We will honor returns for orders placed on our website (excluding items noted as 'final sale' or items received as a gifting promotion) within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags), and any safety seals unbroken. If items are not returned in new, unused condition with all original product packaging including tags, they will be returned to you with no refund.

Original order shipping charges will not be refunded. Gift returns will be refunded to the original purchaser. Be sure to keep a record of your tracking number.

We are not responsible for your return until it is received at our distribution center. After we receive your returned package, we will process your refund within 2 weeks. RETURN PROCESS To return items for the following reasons, please submit a ticket through our portal or you may use the chat bubble in the bottom right hand corner of our website Monday - Friday (8-4pm CST) to reach a live agent.

Received items not ordered Defective/damaged product All airbed returns For all other reasons, you will need your tracking, which can be found in your order confirmation email. Option 1: Use the Link in Your Shipping Email Open your shipment confirmation email Click the UPS tracking link From there, follow the prompts to request a return label Option 2: Enter Your Tracking Number Manually If you don’t have the email link, you can still access your return: Go to: https://www.ups.com/uel/mrap/ Add your full UPS tracking number (starts with 1Z ) to the end of the URL From the tracking page, follow the prompts to request a return label if your shipment is eligible. Example tracking link format: https://www.ups.com/uel/mrap/1ZXXXXXXXXXXXXXX Replace the example tracking number with your own tracking number.

There is no cost for using the UPS return label for sizing issues or if the product description is inaccurate. If you are returning a product for another reason, you will be charged $15.00 for using the UPS return label. This will be deducted from your refund.

Place your product in the original shipping box, seal the box, attach the return label to the box, and drop off at any UPS location. EXCHANGES If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. Placing a new order before receiving your refund ensures that you will get your new item quickly, while the item is still in stock.

REFUNDS You will see your refund within 1-2 weeks from the date we receive your return. If items are not returned in new, unused condition with all original product packaging including tags, they will be returned to you with no refund. Be sure to keep a record of your tracking number.

Mexico Return Policy Return Window We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging with all tags attached. Eligible Items All Kelty products purchased through our online store are eligible for return, except: Items marked as final sale Customized or personalized products Items showing signs of use, damage, or missing components How to Initiate a Return To request a return, contact our customer support team at [email protected] with your order number and reason for return.

We will provide return instructions within 3–5 business days. Return Shipping Return shipping costs are the responsibility of the customer, except in cases where the item is defective or damaged. In those cases, Kelty will cover the cost of return shipping.

Refunds Once we receive and inspect your return, we will process your refund within 10 business days to the original payment method. Defective or Damaged Items If you receive a defective or damaged item, please contact us at [email protected] within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund, and return shipping will be covered by Kelty.

No Exchanges We do not offer product exchanges at this time. No Cancellations All sales are final once an order has been placed. We do not accept order cancellations.

Contact [email protected]