INNOCN | 49" Dual QHD 240Hz Ultrawide Curved Gaming Monitor | 49C1S

Shipping policy Last Updated: [2025.05.20] This Shipping & Delivery Policy is part of our Terms & Conditions . By placing an order, you agree to the terms herein. 1. Shipping Destinations We currently serve the following regions: United States Japan Most European countries Other destinations are not currently supported.

We are actively enhancing our logistics network to expand service accessibility. Future regional availability will be announced on our website. Certain orders may be fulfilled by authorized third-party suppliers managing inventory and shipment. 2.

Shipping Fees All orders qualify for complimentary standard shipping. 3. Order Processing & Delivery Timelines Product Type Region Processing Time (Order to tracking number) Delivery Time (Dispatch to delivery) New Products (Shipped from Primary Warehouses) United States 2-4 business days 1-3 business days (non-remote areas) Japan 1-2 business days 2-3 business days (non-remote areas) Europe / / Refurbished Products (Shipped from Dedicated Warehouse) United States 2-4 business days 1-3 business days (non-remote areas) Japan 2-4 business days 1-3 business days (non-remote areas) Europe 2-4 business days 3-8 business days Note: All timelines assume in-stock items and exclude holidays/carrier disruptions. Delivery windows are estimates only.

Processing or transit delays may occur due to carrier limitations beyond our control. 4. International Customs & Import Duties All product prices include applicable taxes. You will not be charged additional import duties, VAT, GST, or customs fees for shipments to our serviced regions (United States, Japan, and most European countries).

Exceptions may apply for special regulatory categories or remote territories. 5. Returns & Refunds Returns are accepted within 30 days of delivery. Consult our Return Policy for eligibility, procedures, and fee structures.

Return & Warranty Claim 1. Application Submission 2. Product Sending 3.

Inspection & Payment 4. Refunded / Sending Back Easy, Secure & Worry-Free Quick Returns and Reliable Warranty Support for Your INNOCN Monitor. Apply Now Warranty Policy What information do I need for claiming?

You’ll need your product model number, serial number, and proof of purchase. How long does warranty approval take? Most registrations are reviewed and approved within 24 business hours.

What does the warranty cover? The warranty covers defects in materials and workmanship under normal use. For full terms, see our Warranty Policy.

Do I need to register again if I move to another country? Yes, please update your contact information through our Support Portal to maintain warranty validity. What if I don’t receive a confirmation email?

Check your spam folder, or contact us for assistance. How do I check my warranty status? You can view your warranty status anytime by logging into your account on our website.