Himiway A7 Pro Commuter eBike

Shipping Policy 1. ADDRESSES TO WHICH WE SHIP Currently, we only provide FREE shipping to the lower 48 states in the US. Currently, we cannot ship to Hawaii, Puerto Rico, and Alaska.

And we DO NOT ship to PO BOXES or APO. 2. SHIPPING TIME In-stock orders typically ship the next business day, unless otherwise noted on the product page. In the rare cases, there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at support@himiwaybike.com .

For pre-orders/backorders, please refer to the shipping date on the product page. 3. SHIPPING COST All orders come with free shipping. 4. SHIPPING CARRIERS UPS/FedEx 5.

ORDER TRACKING You can track your order and shipping & handling information on your account if you have registered one on himiway.com . If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to support@himiwaybike.com .

We will get back to you in 24 hours. If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days.

Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.

Return & Refund Policy If your purchase was in-store, returns are subject to individual retailer restrictions. Please direct any questions regarding your in-store purchases to your Himiway retailer. 1. ORDER CANCELLATION Before Shipping Please Submit a ticket , and our customer service team will contact you within 24 hours.

For all canceled orders, a 4% handling fee will be charged. Please note that an order is officially considered “shipped” once a shipment confirmation email has been sent by our system, regardless of whether the tracking information has been updated by the carrier. Shipped but Not Received We allow you to cancel order.

For all cancellation, shipping charges ($30 0 for bikes, $100 for C1 bikes, $50 for Wheels, motors, batteries, trailers and $35 for all other products) . We will issue a refund using the same payment method you used originally. Delivered Please refer to the return policy below 2.ORDER MODIFICATION Before Shipping Free of charge.

Please contact support@himiwaybike.com to continue this process. After Shipping No modifications allowed. 3. MODEL REPLACEMENT & RETURN For Product Defects: Himiway will do its best to provide tech support and replacement parts to fix simple issues.

Himiway will cover the repair fees associated with damages. For shipping damages: Himiway will do its best to service you and provide all the parts necessary and cover the service costs. Free replacement and return: Customers can reject a package due to shipping damage (functionally affecting use) or missing and critically damaged parts or other quality-related issues.

Please provide evidence to support@himiwaybike.com . To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence. Once we verify, we will arrange arrange the free replacement and return.

Please note that if you refuse the package for personal reasons, shipping charges($300 for bikes, $100 for C1 bikes, $50 for Wheels, motors, batteries, trailers and $35 for all other products) will be applied. *Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form. Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy: A) Minor damage to the outer packaging. B) Minor scratches or paint loss on the product.

C) Damage to parts or wearing parts after excessive use. D) Damage to parts or wearing parts after using for a certain while or a certain number of times. Additional Return Policies: New & Unused Items (Within 15 Days): Full refund available Return shipping charges apply: $300 for bikes $100 for C1 bikes $50 for wheels, motors, batteries, trailers $35 for all other products Used Items (0-10 Miles): Can be returned within 15 days for a refund.

Customer responsible for return shipping charges + 30% restocking fee. Himiway will provide parts and guidance for repairs. If preferred, the bike can be sent to our U.S. operation center for repair at the customer's cost.

Updated Return Policy Conditions Under Which Returns Are Generally Not Allowed: If a return is requested under the following circumstances, a 50% fee of the original order amount and return shipping costs will be deducted: The request is made more than 15 days but less than 30 days after receipt (calculated from the date of the formal return request). The odometer displays more than 10 miles but less than 20 miles. Upon inspection, the bike shows obvious signs of use, including but not limited to: Tires with dirt or visible riding marks.

Frame or display screen with minor scratches or scuff marks. Other components of the bike with unremovable signs of use. Any condition affecting the resale of the bike as a new product.

Conditions Under Which Returns Are Strictly Not Allowed: Returns are not permitted under the following circumstances: The request is made more than 30 days after receipt (regardless of usage). The odometer displays more than 20 miles. Missing critical components (frame, tires, battery, motor).

The bike exhibits significant scratches, paint peeling, faults, or other signs of heavy use. Return for Quality Issues: The following issues qualify for a free replacement or return (with return shipping costs covered by Himiway): Appearance Damage (Including Shipping Damage): Customers must inspect the appearance of the product immediately upon receipt. Reports of damage must be submitted within 48 hours of receipt, including photos, and the product must remain unused.

Hardware Damage: Customers who discover non-human-induced product defects affecting normal riding within 15 business days of receipt can request a return or replacement. The defect must be confirmed by our after-sales engineers and meet the following conditions: Internal faults in motor, battery, or controller systems that are not repairable (no external collision marks). Brake system issues or other safety hazards that cannot be repaired.

Design defects that lead to safety issues requiring a recall, as determined by Himiway. Other After-Sales Solutions For Quality Issues Outside of the Return Policy: If the quality issue is not covered under the above-mentioned return policy, repairs or replacements will be the primary solutions. Returns are generally not accepted.

If the customer insists on returning the product, a 50% return fee of the original order amount and return shipping costs will be applied. Non-Customer-Caused Issues (Excluding Quality Problems & incorrect shipments): Non-quality-related issues (e.g., shipping delays) are generally not eligible for returns. However, appropriate compensation may be offered to the customer.

For Customers Willing to Resolve Quality Issues Independently: Customers who choose to handle the quality issue themselves may be eligible for compensation. I ncorrect shipments: Please assist with the return, and we will send you the correct item. Single Product Compensation Options: Accessories valued between $100 and $200.

Discounts of up to $100. For compensation exceeding the above amounts or cases with special customer requests, customer service staff must obtain authorization from their supervisor. Return Shipping Costs: Customers are responsible for return shipping.

These costs are non-refundable. Original Packaging Required All returns must include original packaging, be free of wear, dirt, and damage, and include all items (battery, charger, keys, etc.). Customers should retain the original packaging.

If new packaging is required for a return, the customer will be responsible for packaging material fees and return shipping costs: $300 for bike packaging, $100 for C1 bike packaging . 4. Refund Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method. Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued.

Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us. We genuinely appreciate your business and aim to make your shopping experience enjoyable from start to finish.

If you have any questions or need assistance with a return, don't hesitate to contact the Himiway Customer Service team.