Women's Cloud Wanderer V5

Shipping SHIPPING INFORMATION Processing Time Within 1-2 Business Days Shipping Time For the US: 7-15 Business Days For Australia and Canada: 5-15 Business Days NOTICE: Shipping Cost to Alaska and Hawaii are applied to State Taxes. New U.S. tariff policies are causing 2-3 day delivery delays. We appreciate your understanding.

Shipping FAQs Where is the item coming from? The majority of our inventory is sold from our warehouses in the US in either LA or New Jersey with a select few items from other warehouses in Germany and Hong Kong. Where do you ship and how much does it cost?

We provide international shipping all over the world. The product price does not include shipping cost. The online system will generate a shipping fee for your order.

In general, free shipping when your order is over $75 (except for free shipping). How long does it take for my order to be delivered? The order will be processed within 1-2 business days after the order date and shipped the next day after processing.

Usually we will use the regional special line for delivery to ensure that you can receive our products quickly. Please note this can be affected due to Holidays, weather conditions and also we are not responsible for delays caused by the customs department in your country. Customs & Regulations You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into your country.

Customers will need to cover any fees incurred by the custom. How can I track my order? We will send you the tracking code of your orders to the e-mail provided within 1 business day after the purchase.

This email will also guide you how to track your package. Please note that the tracking information will be displayed 1-3 business days after you receiving that e-mail. Please contact us contact@thefitville.com if you do not receive tracking confirmation within those days.

Why I can’t track my order? Please note that tracking information will be displayed 3-5 business days after being updated due to Customs. If a tracking number is not searchable after this period of time, there are several possible causes: The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.

We suggest you contact our Customer Service at contact@thefitville.com in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information. Please kindly note the international shipping takes time, it usually takes about 8-15 days.

It may not be showing any updates on the internet, but actually, your package is still on the move, just be patient and track your package a few days later. The courier tried to deliver but I wasn't at home, what should I do? Please contact the courier.

Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office. The tracking site says Delivered but I haven’t received my order yet. Please note that we provide a tracking number to each customer.

It is the customer's responsibility to track their orders. Kindly contact your local post office if the parcel arrived at your country. Please contact our Customer Service at contact@thefitville.com for further assistance.

We are not responsible for any stolen packages. Delivery Your order may be delivered to you by either the local post office or a local courier. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

RETURN POLICY How Long Do I Have to Make a Return? You have 30 days from the date you receive your items to return them. Please ensure your return packages are postmarked within this 30-day window.

Returns initiated or postmarked after 30 days will not be accepted, and refunds may not be processed.（All final sale products are not eligible for return or exchange. Thank you for understanding!） How Can I Make a Return? 1. Register Your Return: Email us at contact@thefitville.com to register your return.

We typically respond within 24-48 hours with instructions. 2. Prepare Your Package: Ensure your items are in a clean and unused condition. Pack them securely in the original internal packaging. 3.

Ship It: Drop off your package at the post office at your convenience and email us with the return tracking code. What Happens Next? We will process your refund within 2-3 business days after receiving your return.

Refunds will be issued to the original method of payment. You will receive an email confirmation once the return is completed. Will I Be Charged a Return Shipping Fee?

Yes, customers are responsible for sending packages to the local warehouse. Which Items Are Eligible for Return? Items must be in their original condition, unwashed, and unworn.

Important Notes: Do not send items to the address on the package label, as this may result in loss. Ensure non-FitVille items are not included in your return package; we will not be responsible for returning these items to you. Cancellation: Cancellation is only possible before the product has been dispatched or produced.

If the order is successfully canceled, you will receive your refund. We cannot cancel the order if the product has already been shipped. Please do not reject the package, as it may cause a loss during transfer to the local warehouse.

Contact Information: For any questions, please contact us at contact@thefitville.com . We have multiple warehouse addresses. Before you return or exchange your goods, plaese contact us first.

We will prioritize the warehouse closeest to your address for the return or exchange.