C500 - 2-Pack 3K Outdoor Dual Light PoE Security IP Camera, Color & IR Night Vision, 3072 × 1728 @ 20fps, Smart Human & Vehicle Detection, Built-in Microphone, IP67

Shipping & Delivery Policy At ANNKE, we are committed to providing reliable and efficient delivery services to customers worldwide. Please review the information below regarding shipping fees, order processing, fulfillment locations, estimated delivery times, customs duties, and other important shipping terms. List of Shipping Countries & Regions Shipping Areas Shipping to Estimated Delivery Time North America The United States Canada Costa Rica Dominican Republic 3-8 Business Days to the U.S. mainland El Salvador Greenland Guatemala Mexico Nicaragua Panama Asia Bangladesh Indonesia Malaysia Philippines 7-14 Business Days Singapore Taiwan (China) The United Arab Emirates Brunei Vietnam Laos Myanmar 10-25 Business Days Nepal Sri Lanka Thailand Cambodia Bahrain Israel Jordan Kuwait 25-40 Business Days Lebanon Oman Qatar Saudi Arabia Armenia Hong Kong (China) Japan Kazakhstan Macao (China) Pakistan Republic of Korea Europe The United Kingdom 3-8 Business Days Bulgaria Belgium Croatia Cyprus 5-11 Business Days Switzerland Monaco Malta Czech Republic Denmark Estonia Finland Sweden Greece Hungary Slovenia Ireland Italy Latvia Lithuania Spain Poland Portugal Romania Slovakia Åland Islands Albania Andorra Belarus 9-14 Business Days (DHL Express) 15-30 Business Days (Non-DHL Express) Bosnia and Herzegovina Bouvet Island (Norway) Faroe Islands (Denmark) Georgia Gibraltar (U.K.) Guadeloupe (France) Guernsey (U.K.) Iceland Isle of Man (U.K.) Jersey (U.K.) Kosovo Ukraine Mayotte (France) Moldova Montenegro North Macedonia Norway San Marino Serbia Svalbard and Jan Mayen Vatican City Turkey Réunion (French) Africa Algeria Angola Cote d'Ivoire Cameroon 10-15 Business Days Ethiopia Egypt Ghana Kenya Madagascar Mauritius Morocco Mozambique Nigeria South Africa Senegal Tanzania Tunisia Uganda Zambia South America Argentina Brazil Chile Colombia 10-15 Days Business Ecuador Paraguay Peru Uruguay Venezuela Oceania Australia New Zealand 3-8 Days to Australia Shipping Areas Shipping to Estimated Delivery Time North America The United States, Canada, Costa Rica, Dominican Republic, El Salvador, Greenland, Guatemala, Mexico, Nicaragua, Panama 3-8 Business Days to the U.S. mainland Asia Bangladesh, Indonesia, Malaysia, Philippines, The United Arab Emirates, Taiwan (China), Singapore 7-14 Business Days Brunei, Vietnam, Myanmar, Sri Lanka, Laos, Nepal, Thailand 10-25 Business Days Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Armenia, Hong Kong (China), Japan, Kazakhstan, Macao (China), Pakistan, Republic of Korea 25-40 Business Days Europe The United Kingdom, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Greece 3-8 Business Days 5-11 Business Days Åland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bouvet Island (Norway), Faroe Islands (Denmark), Georgia, Gibraltar (U.K.), Guadeloupe (France), Guernsey (U.K.), Iceland, Isle of Man (U.K.), Jersey (U.K.), Kosovo, Mayotte (France), Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine, Vatican City 9-14 Business Days (DHL Express) 15-30 Business Days (Non-DHL Express) Africa Algeria, Angola, Cote d'Ivoire, Cameroon, Ethiopia, Egypt, Ghana, Kenya, Madagascar, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Senegal, Tanzania, Tunisia, Uganda, Zambia 10-15 Business Days South America Argentina, Brazil, Chile, Colombia , Ecuador, Paraguay, Peru, Uruguay, Venezuela 10-15 Days Business Oceania Australia, New Zealand 3-8 Days to Australia Shipping Fees ANNKE offers both free and paid shipping depending on the destination of your order.

Free shipping is available for most destinations. However, additional shipping fees may apply to certain countries and regions, including but not limited to Canada, Malta, Barbados, Alaska, and destinations in Africa. Any applicable shipping charges will be calculated based on the delivery destination, package weight, product type, and available shipping method.

The final shipping fee, if applicable, will be displayed at checkout before payment. Order Processing Orders placed through the ANNKE Official Store are generally processed within 3 business days after payment has been successfully receive Please note that pre-order products are not subject to the standard processing time and will be shipped according to the estimated availability or shipping date stated on the relevant product page. Orders can only be processed and shipped after successful payment confirmation.

Shipping Warehouses To provide more efficient delivery worldwide, ANNKE fulfills orders from multiple warehouses, including: United States · Canada · Australia · Mexico · Czech Republic · United Kingdom · Poland · China Whenever possible, your order will be shipped from the warehouse closest to your delivery address, subject to product availability and inventory conditions. If a product is unavailable at the nearest regional warehouse, ANNKE may arrange shipment from another available warehouse. In some cases, the order may be shipped directly by air from our warehouse in China.

Therefore, products within the same order may occasionally be shipped separately or arrive at different times. Estimated Delivery Time Delivery times vary depending on the shipping warehouse, destination, carrier, product availability, and other logistics conditions. For orders fulfilled from a local or regional warehouse, the typical delivery time is approximately 3–5 business days after shipment.

If an order needs to be fulfilled directly from our warehouse in China, the estimated delivery time is approximately 15–20 business days. The delivery times above are estimates only and are not guaranteed. Actual delivery may be affected by customs clearance, carrier delays, weather conditions, public holidays, remote-area delivery, or other circumstances beyond ANNKE's reasonable control.

ANNKE is not responsible for losses or damages resulting solely from delivery delays caused by shipping carriers, customs authorities, or other circumstances beyond our reasonable control. Shipping Address Customers are responsible for providing a complete and accurate shipping address when placing an order. ANNKE is not responsible for failed deliveries, lost packages, additional shipping charges, or other losses resulting from incorrect or incomplete addresses provided by the customer, unauthorized address changes, fraudulent forwarding, or other customer-related delivery issues.

We strongly recommend reviewing your shipping information carefully before completing your order. Order Cancellation After Shipment Once an order has been shipped, it generally cannot be cancelled. If a customer requests cancellation after the order has already been dispatched, the customer may be responsible for return shipping costs, carrier charges, and any other additional expenses incurred as a result of the cancellation.

Package Inspection Upon Delivery Customers are responsible for checking the condition of the package when it is delivered. Before signing for or accepting the shipment, please inspect the package for visible damage whenever possible. If the package appears significantly damaged, you may refuse delivery after informing the carrier or delivery personnel of the reason.

If you accept a package and later discover shipping damage, please retain the original packaging and contact ANNKE Customer Support as soon as possible with your order information and relevant photos or videos so that we can assist you.

1.Warranty Period 2.Warranty Forfeiture 3.Return & Refund Policy 4.Return Process 5.Disclaimer 1.Warranty Period ANNKE offers a 2-year limited warranty for all new ANNKE-branded products and a 1-year warranty for ANNKE-certified refurbished products. The warranty period starts from the date of purchase. This warranty only applies to purchases made on the ANNKE official website.

For products purchased from third-party sellers, please contact them directly for warranty service. 2.Warranty Forfeiture The warranty does not cover the following situations: Category Details Purchase Source Issues 1.) Products purchased from sources other than ANNKE’s official website. 2.) Items without sufficient proof of purchase. Product Condition Issues 1.) Items that have exceeded the warranty period. 2.) Free products. 3.) Items that have been repainted, altered, or had their branding removed. 4.) Non-quality-related issues (within 30 days of purchase). Improper Use or Handling 1.) Damage due to misuse, abuse, modification, disassembly, or drops. 2.) Products disassembled without authorization from ANNKE technicians. 3.) Damage caused by upgrading to unofficial firmware or software.

Repair Issues 1.) Damage caused by repairs performed by third parties. 2.) Damage resulting from modifications or repairs by unauthorized suppliers, users, or manufacturers. 3.Return & Refund Policy ANNKE is a customer-centric company, and we always prioritize customer satisfaction. If you are not satisfied with a NEW ANNKE product, you may request a full refund or replacement within 30 days of delivery. Please note that the 30-day refund guarantee applies only to new ANNKE products and does not cover refurbished products.

Return & Refund Conditions for New Products Reason for Return Return Period Shipping Cost Solution Quality Issues Within 30 days Covered by ANNKE Full refund or replacement Between 30 days – Warranty Period / Not eligible for refund. Warranty service only Incorrect Item / Missing Accessories Within 30 days Covered by ANNKE Reshipment or refund Personal Reasons (e.g., dislike) Within 30 days Covered by customer Refund upon return Exchange Request Within 30 days Customer covers return shipping, ANNKE covers exchange shipping / Return & Refund Conditions for Refurbished Products Reason for Return Return Period Shipping Cost Solution Quality Issues Within warranty period Covered by ANNKE Replacement Incorrect Item / Missing Accessories Within 30 days Covered by ANNKE Reshipment or refund Personal Reasons (e.g., dislike/misorder) / / No return or exchange 4.Return Process 1.) Complete the RMA (Return Merchandise Authorization) form by clicking [ here ]. 2.) Submit the RMA form to our customer service team at support@annke.com . 3.) Pack the product securely and return it to the address provided by our customer service team. 4.) Share the return tracking number with the customer service team. Refunds or replacements will be processed within 2 business days after verification.

Note: The return package must include all products and accessories and be shipped using a trackable method; otherwise, refunds will not be processed. 5.Disclaimer 1.) ANNKE is not responsible for third-party fees, including installation fees, removal fe· es, customs duties, VAT, etc. 2.) ANNKE is not liable for any special, incidental, indirect, or consequential damages, including but not limited to data loss, property loss, or profit loss. 3.) ANNKE does not accept unauthorized returns. If a return does not meet our policy criteria, additional fees may apply for replacement. 4.) This warranty is governed by the laws of the country or region where the ANNKE product was purchased. Additional rights may vary depending on local regulations.

Note: For any further assistance, please contact us at support@annke.com. We appreciate your trust in ANNKE!