Expected Shipping Schedule Most items ship in: 1-3 business days. * Subscription items: As scheduled.

Litter-Robot 5 & Pro: 1-3 business days. * Litter-Robot EVO: 1-3 business days.

* Litter-Robot 4: 1-3 business days. * Litter-Robot 4 LitterHopper: Ships separately in 1-3 business days.

* Litter-Robot 5 LitterHopper: Ships separately in 1-3 business days. * Litter-Robot EVO Ramp and Litter-Robot 5 Ramp: 1-3 business days.

* PetTag: Ships within 1 week. * Non Litter-Robot items: 3-5 business days from purchase.

* View my orders on Litter-Robot. com Track my package *These dates are estimated to the best of our ability and are subject to change.

Delivery times may vary based on your location, the weather, carriers, and other related factors. When your order ships, we’ll email you with the tracking number and carrier used.

Items may ship separately - such as our litter and ramps. Please note: Orders containing our newest models (EVO, 5, or 5 Pro) will ship all items together once the robot is ready to ship.

FAQ Why did I receive Litter-Robot accessories but not my Litter-Robot unit? If you ordered accessories, you may receive those prior to receiving your Litter-Robot.

Consult our delivery tracking page for more information on your shipment.

Returns & refunds If you or your pet are not satisfied within 90 days, simply return your Whisker product for a refund of the purchase price. You only have to pay return shipping.

Returns eligibility Whisker products purchased directly through Whisker. com, Litter-Robot.

com, or Litterbox. com may be returned within ninety (90) days of receipt for a full refund.

You only have to pay return shipping. If you’ve purchased your Whisker product through a third-party retailer, you must coordinate the return directly with that retailer.

All sales are final (no returns, no refunds) on non-concealer furniture items purchased on or after 10/26/2022 and select pet accessories purchased on or after 11/9/22. No returns or refunds on cat litter.

Opened furniture, sprays, wipes, litter mats and traps, toys, apparel, cat beds, and tunnels are non-returnable. Merchandise should be returned in the original product packaging as received.

Returns process Obtain a Return Merchandise Authorization (RMA) number. Log in to your account to start your return .

Items returned without a valid RMA will be disposed of to prevent contamination in our facilities. No refunds will be issued for items returned without a valid RMA or incorrect items received.

Prepare and package your item to return. View detailed return instructions for the Litter-Robot and Feeder-Robot .

Units returned in unclean conditions may be subject to a $75 cleaning fee deducted from your refund. Determine your shipping method.

You are responsible for return shipping costs. We can provide a return shipping label for a $60 deduction from your refund; then you can take your package to a dropoff location or schedule a home pickup.

Please note, return shipments outside the contiguous 48 states may incur additional shipping costs. Receive your refund.

Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account, which may take up to 30 days.

Start a return Continue to form FAQ What if my cat won't use Litter-Robot? These tried-and-true methods will help your cat use Litter-Robot in no time.

If you and your cat are not completely satisfied, just return your Litter-Robot within 90 days of purchase for a full refund of the purchase price. You only have to pay return shipping.

If you have purchased your robot appliance through a source other than Litter-Robot. com, you must coordinate the return with that source and according to their product return policy.

How do I find my return or refund status? You can check the status of your return or refund by logging into your account and clicking My Returns .

Do I need to clean my Litter-Robot to return it? Please clean your Litter-Robot prior to returning.

To clean your unit, remove all litter from the globe and all waste from the waste drawer. Wipe down the globe and waste drawer to remove dust, debris, etc.

You can also watch our video on cleaning your Litter-Robot for return. Units that are returned in unclean conditions under the 90-day in-home trial may be subject to a $75 cleaning fee deducted from your refund.

Do you offer a return shipping service? We can provide a return shipping label via FedEx for a $60 deduction from your refund.

You will need to contact us to set this up. Please note that this shipping method cannot be applied if you purchased your unit from a third party.

The cost to ship the unit is fairly expensive so we suggest that you find the cheapest route possible and package the box well. What is your return policy on furniture?

All sales are final (no returns, no refunds) on non-concealer furniture items purchased on or after 10/26/2022, including Cat Orb, Cat Silo, Cat Shelf (2 Pack), Cat Side Table, Cat Pyramid, Cat Tower, Barn Door Dog Crate, and Barrister Dog Crate. This does not include Farmhouse Credenza, Storage Cabinet, Coastal Credenza, and Corner Credenza.

We do not accept returns on open-box furniture (including concealer furniture items). While we try to remain flexible as a company, once a piece of furniture has been built or its package opened, we are unable to take it back.

If you would like to return your eligible Sauder furniture, please contact Whisker Customer Experience to arrange a return within ninety (90) days of receipt for refund consideration. Merchandise can only be returned in new, unopened, and unassembled condition and in the original product packaging as received.

All paperwork should be included with your return to ensure a prompt and accurate credit. You are responsible for the cost of the return shipment.

Upon inspection and refund approval, the credit card and card number used to purchase your merchandise will be credited within 7-10 business days. What is your return policy on all items other than Litter-Robot, Feeder-Robot, and furniture?

All sales are final (no returns, no refunds) on select pet accessory items purchased on or after 11/9/2022, including Pet Food Mat, Litter Mat, Memory Foam Bed, Corduroy Cat Tunnel, Fancy Cat Sac, and Large Pet Food Mat. No returns or refunds on cat litter.

For all other items, contact Whisker Customer Experience to arrange a return within ninety (90) days of receipt for refund consideration. Merchandise should be returned unopened and in the original product packaging as received.

Opened sprays, wipes, litter mats and traps, toys, apparel, and furniture (cat beds, mats, tunnels) are non-returnable. All paperwork should be included with your return to ensure a prompt and accurate credit.

Purchaser is responsible for the cost of return shipment. The credit card and card number used to purchase your merchandise will be credited upon receipt and inspection.

I received a refund notification, but I do not see the money in my account. What can I do?

If you just received a refund notification, verify that the information is correct. If you do not see the amount refunded to either your credit card or account within 3-10 business days, please contact the bank and note the transaction ID in your refund notification message.

The bank can track the transaction. If you do not have the notification message, contact us for your transaction ID number.

Any further inquiries must be done through your bank. We cannot speak to your bank to expedite the transaction.

Can the refund be processed on a different card than for purchase? We cannot process your refund on a different credit card.

If the original payment method has been compromised, the refund must be by mailed check or via PayPal. How long will it take for my refund to be processed?

We will process your refund (to the original method of payment) within 10 to 30 days of receipt of your returned unit. If you purchased your unit from a source other than Litter-Robot.

com, you must coordinate the return with that source. Do I need an RMA number for a return?

How do I get this? You will need an RMA (Return Merchandise Authorization) number on the box along with your name so we can easily identify the returned unit.

To obtain an RMA number, please contact Whisker Customer Experience. When receiving an RMA you will also be provided with return instructions.

Items returned without a valid RMA will be disposed of to prevent contamination in our facilities. What occurs if I buy a color bezel and need a future replacement, warranty, or just want another robot?

All color options are covered under warranty. However, please note that colors may be phased out over time.

If you require support for a color bezel unit that is no longer carried, you'll have the option to choose from our current available color offerings.