Applies to velotricbike. com online store purchases only.

If you purchased your bike from a dealer or bike shop, please contact your original seller directly for their shipping policy. Shipping Addresses We ship across the Continental United States (CONUS).

We currently do not ship to Hawaii, Puerto Rico, or Alaska. For customers who wish to arrange international shipping through a third-party freight forwarder, please note that Velotric does not endorse or recommend any specific shipping provider, and third-party shipping documentation is not supported by our team.

Shipping Time Once your order is confirmed, it enters our fulfillment process immediately and may not be eligible for cancellation. If you wish to cancel, please contact us at help@velotricbike.

com as soon as possible. A tracking confirmation email will be sent for shipment status checking, with delivery typically taking 3–5 business days.

Orders containing multiple items may be shipped in separate packages and delivered at different times. Please check your tracking information for individual shipment updates.

If you do not receive your order within 14 business days, please contact us at help@velotricbike. com .

Please note that tracking information expires after 3 months. Claims submitted beyond this period may not be processable and could affect your eligibility for a return or refund.

Shipping Methods Velotric offers standard shipping only, with or without signature required. Expedited and air shipping are not available.

We do not ship to P. O.

boxes. Shipping carriers follow the default logistics arrangement and may not be changed upon request.

Shipping Costs Free shipping is available on all bikes across the Continental United States (CONUS). For accessories and other items, orders over $99 ship free.

Orders $99 and under incur a flat $10 shipping fee, which is non-refundable once the item has shipped. Signature Required Shipping Due to the high value of ebikes, we offer a Signature Required shipping option at an additional $10 per bike.

The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended. Shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

The signature service does not cover non-bike items. No Responsibility for Loss, Theft, or Damage In the rare event your order is lost, damaged, or stolen in transit, please contact us at help@velotricbike.

com as soon as possible and we will assist you. Please note that Velotric is not responsible for items lost, stolen, or damaged due to carrier actions or inactions.

Please note that damage to the outer packaging does not necessarily indicate damage to the item inside. Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging.

We advise you to claim with the carrier as soon as you find any damage to the outer package. If the item itself is damaged, please contact our Customer Service team at help@velotricbike.

com for assistance. Restocking Fees Returned items incur a restocking fee to help cover the carrier, warehouse labor, and handling costs involved in processing and inspecting each return.

The following rates apply to returns processed under our Return Policy: New and unused ebike returns within 14 days: $200 per bike Used ebike returns within 14 days: 22% of the bike item price Accessory returns within 14 days: $20 per item Refused deliveries: $200 per bike flat fee If you have any questions about your shipment, please do not hesitate to contact our Customer Service team at help@velotricbike. com .

For full return eligibility conditions, please refer to our Return & Refund Policy at velotricbike. com.

This policy applies to orders placed on velotricbike. com only.

For questions, contact us at help@velotricbike. com .

Last updated: June 4, 2026

Return & Refund Policy Last Update at: June 4, 2026   | Applies to orders placed on velotricbike. com Order Modification & Cancellation To cancel or modify a placed order, please always contact us at help@velotricbike.

com to further confirm if the change can still be made. We are unable to cancel or modify the order if it is already fulfilled or in the shipping process.

Please allow delivery and then contact us for a return label within 14 days of delivery. Once your return request is approved, we will provide a return label and detailed return instructions.

After we have received your return package and warehouse inspection is complete, the applicable restocking fee will be deducted from your final refund based on the condition of the product. Please refer to the restocking fee details in the Return Policy section below.

Please do not refuse or redirect delivery. Refused shipments that arrive back at the warehouse without a registered return may not be eligible for a refund, and will be charged a flat fee of $200 per bike to partially cover handling costs.

Always contact us first to initiate a proper return. Return Policy Applies to velotricbike.

com online store purchases only. If you purchased your bike from a dealer or bike shop, please contact your original seller directly for their return policy.

Bike Return Request We want you to ride it, love it, and make it yours. Take up to 14 days to try your Velotric Ebike — no mileage restrictions, just ride.

If it’s not the right fit, we’ll arrange the return. Please note that restocking fees may apply.

Restocking Fee Details Unused bike: $200 each bike   | Used bike: 22% of bike item price   | Accessories: $20 each accessory To initiate a return, email us at help@velotricbike. com with [RETURN REQUEST] and your order number in the title.

Please note that the 14-day window is based on the date you receive your bike. As long as your return request reaches us within this period, you are covered.

Our Customer Service team will review your request and, upon approval, provide a prepaid shipping label. Please do not ship anything until you have received confirmation and a prepaid return label from our Customer Service team.

Please return items in their original packaging. Unauthorized returns may be refused upon arrival and will not be eligible for a refund.

If you run into any issues, our Customer Service team is here to help at help@velotricbike. com .

For unused bikes, a $200 restocking fee will be deducted from the final refund. For used bikes, 22% of the bike item price will be deducted.

The ebike must be free of any dirt, dust, or fragrance and must be returned in the same packaging and condition as received, including all original box contents: charger, pedals, bell, front and rear reflectors, headlight, toolkit, user manual, and quick start guide. It is best to return with the original package, but other boxes are also acceptable.

Warranty issues must be resolved prior to processing a return. Damage to the outer packaging is not equal to item issues.

Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise you to claim with the carrier as soon as you find any damage to the outer package.

Accessory and Replacement Parts Return Request Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within 14 days of receipt. Returned accessories and/or replacement parts must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it.

You will be responsible for a $20 restocking fee for returned accessories and replacement parts. Non-returnable / Non-refundable Items Batteries — non-returnable due to shipping regulations Used products and gifted orders — non-returnable, except for warranty-covered defects with prior company approval Products from unauthorized resellers or individuals Damaged items caused by human factors Gift cards Insurance Non-physical products “Built and Delivered” fees are nonrefundable Refund Policy To submit a refund request, please contact us at help@velotricbike.

com within 14 days of delivery. Requests submitted after this period will not be accepted.

Once your authorized return is received and inspected by our warehouse, your refund will be processed within 7 business days. The final amount will reflect deductions for any applicable restocking fees, delivery signature fees, return shipping fees, and insurance costs.

Your refund will be based on the actual amount you paid at checkout and will be returned to your original payment method. If your original payment method is an expired credit card, you may still claim the refund through your credit card company.

Please note that banks or credit card companies may take up to 30 days to process and post the refund to your account. If your purchase was financed through Affirm, refund timelines and amounts are subject to Affirm’s terms.

If a chargeback is filed while you are still in possession of the product, we will hold until the chargeback case has a solution. All sales of virtual products are final and non-refundable.

For pre-orders and backorders, your credit/debit card will be charged immediately at the time of order regardless of the expected ship date. Cancellations and refunds for pre-orders follow our standard Order Cancellation and Refund Policy.

Price Match Policy Price match applies to eBike products only — the exact same model and color. The following conditions apply: Does not apply to accessories, spare parts, bundle offers, or virtual products.

Flash sales and Black Friday sales are excluded. Bundle promotional offers are excluded.

Discount codes cannot be combined; only one code may be used per purchase. One price match may be granted per eligible purchase.

Requests must be submitted within 14 days of delivery. We encourage you to carefully select the discount code that best suits your order to ensure you get the most savings and avoid the need for a price match later on.

In case there is a need, please reach out to our customer service team at help@velotricbike. com .

Third-Party Product Return & Refund Policy For third-party brand products purchased through velotricbike. com, their dedicated customer service team will primarily handle any service-related matters.

Please reach out to them directly for warranty, repair, or replacement. To be eligible for a return, the item must be unopened and unused, returned in the same condition as received.

Please have your order number and a photo of the item ready when contacting the third-party brands: Hollywood - info@hollywoodracks. com Lumos - support@lumoshelmet.

co HOTO - service@hototools. com ROCKBROS - service@rockbrosbike.

us BiKase - info@bikase. com Soundcore - service@soundcore.

com If you are unsure who to contact or need assistance coordinating a return, please reach out to us at help@velotricbike. com and our team will help.

Disclaimer Final determination of product condition upon return is at the sole discretion of Velotric. Failure to follow our return procedure may result in a refund dispute.

This Return and Refund Policy is governed by Velotric’s Terms of Service. In the event of any conflict, the Terms of Service shall prevail.

We genuinely appreciate your business and aim to make your shopping experience enjoyable from start to finish. If you have any questions or need assistance, please do not hesitate to contact our Customer Service team at help@velotricbike.

com .