Shipping & Delivery Policy Thank you for shopping with UBPet. We’re committed to providing fast, reliable shipping to ensure your order arrives safely and on time.

Below are our shipping terms and conditions: 1. Order Processing All orders are processed and prepared for shipment within 1-2 business days (excluding weekends and holidays).

2. Delivery Timeframe Standard delivery typically takes 2-7 business days after processing, depending on your location relative to our warehouses.

3. Shipping Exceptions No shipments are made on weekends or public holidays .

During peak seasons or high order volumes, deliveries may experience short delays . If significant delays occur, we will proactively notify you via email .

4. Transit Time Please allow additional transit time for unforeseen shipping delays.

Delivery Time & Shipping Fees All UBPet orders are shipped to the contiguous United States and the European Union (excluding Alaska, Hawaii, Puerto Rico, Guam, and other outlying territories). Category Order Processing Estimated Delivery Shipping Methods Shipping Fee UBPet Product 1-2 business days 2-7 business days FedEx Free Shipping Other Accessories 1-2 business days 2-7 business days UPS, USPS, FedEx, DHL Orders over $49.

99: Free shipping Orders under $49. 99: $6.

99 Order Tracking Information 1. Shipment Confirmation You'll receive a shipment confirmation email with tracking number(s) once your order leaves our warehouse.

2. Tracking Updates Tracking information typically updates within 24-48 hours of shipment.

Allow up to 5 business days for carrier systems to reflect accurate delivery progress. 3.

Need Help? If your tracking hasn't updated after 10 business days , please contact our support team at support@ubpet.

com . Shipping Accuracy & Restrictions Customer Responsibility Please ensure your shipping address is 100% accurate .

UBPet is not liable for: 1. Missing/delayed packages 2.

Shipping damage 3. Any losses resulting from incorrect address information Address Restrictions We cannot deliver to: 1.

P. O.

Boxes 2. Military addresses (APO/FPO/DPO) Damaged Shipments Immediate Action Required If your order arrives damaged, you must: Contact us within 5 business days at support@ubpet.

com Save all original packaging and damaged items—these are required for carrier claims Important Notes: While we’re not liable for carrier-related issues (damages, delays, or lost packages), we’ll assist you in filing a claim with the shipping provider All claims are subject to the carrier’s investigation and policies Refunds & Returns: For complete return instructions and eligibility, please review our Return & Refund Policy . Shipping Support: For any shipping or order inquiries, contact our support team at support@ubpet.

com .

Return & Refund Policy We accept product returns. Our return policy allows customers to request a return within 30 business days of delivery without needing to provide a reason, as long as the product meets our return conditions.

1. Free Returns (Unused Products) Customers may request a free return within thirty (30) days of purchase (or delivery, if later) if the product is unopened, unactivated, or unused , with all original packaging and accessories intact.

A valid proof of purchase (receipt, invoice, or order confirmation) is required. 2.

Defective or Damaged Products If the product has a manufacturing defect or an issue caused by UBPet , customers may contact our after-sales service team within 30 days of purchase for a free return and full refund , including return shipping costs. If the return is caused by the consumer, consumer should be responsible for the shipping fee.

The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return Address: C/O 2221 Remington Ave, Ontario, California, 91762 3. Refund Processing Fees For refunds, a transaction fee will apply: 3.

8% for credit card & Klarna payments 3. 49% for PayPal payments How to Return a Product 1.

Request a Return Contact our Customer Service Team or use the support channels listed on the UBPet Official Store . Our team will verify if your order qualifies for a return.

2. Return Approval & Instructions If eligible, you’ll receive step-by-step return instructions , including: Proper packaging guidelines Required components/accessories (must be original and complete) Confirmed return address Refund Process 1.

Refund Issuance Once your returned item is received and inspected at our warehouse, we will process your refund within 5 business days . You will receive a confirmation email once the refund has been issued.

2. Tracking Your Refund Refunds typically reflect in your account within 15 business days , depending on your payment provider.

If you haven’t received your refund after 5 business days : Check your bank or credit card statement. Contact your payment provider (credit card company, PayPal, etc.

), as processing times may vary. 3.

Still Missing a Refund? If all steps above have been followed and your refund is still not received, please contact us at support@ubpet.

com for assistance. Order Cancellation Policy 1.

Cancellation Eligibility In-Stock Products: May be canceled before shipment or production begins. Pre-Order Products: May be canceled before production or shipment begins, subject to specific product terms listed on the UBPet Store.

2. Fee-Free Cancellation Orders canceled within 24 hours of purchase will not incur any fees.

3. Late Cancellations (After 24 Hours) If your order hasn't shipped, you may still cancel it, but a transaction fee will apply (varies by country and payment platform).

4. Shipped Orders Once an order has been shipped, it cannot be canceled.