How will my order be shipped? How much does it cost?

All orders’ shipment may be delivered via one or more of the following logistics carriers: FedEx, USPS, UPS. The choice of logistics carrier is randomly selected by the warehouse.

Free shipping is for contiguous US orders $9. 99 and more.

*Canadian customers please visit https://ca-store. tineco.

com/ for local free shipping product selection. Do you ship to PO boxes, military addresses or overseas?

No. We do not ship to PO boxes, APO, FPO or overseas addresses at this time.

Will I be able to track my order? Yes.

You will receive an email notification when your order ships, including a tracking number that you can use to check the progress of your shipment. How long will it take for my order to arrive?

In most cases, we will process your order within 48 hours. Shipping time will depend on where you live.

TRANSLATE with x English Arabic Hebrew Polish Bulgarian Hindi Portuguese Catalan Hmong Daw Romanian Chinese Simplified Hungarian Russian Chinese Traditional Indonesian Slovak Czech Italian Slovenian Danish Japanese Spanish Dutch Klingon Swedish English Korean Thai Estonian Latvian Turkish Finnish Lithuanian Ukrainian French Malay Urdu German Maltese Vietnamese Greek Norwegian Welsh Haitian Creole Persian // <! [CDATA[ var LanguageMenu; var LanguageMenu_keys=["ar","bg","ca","zh-CHS","zh-CHT","cs","da","nl","en","et","fi","fr","de","el","ht","he","hi","mww","hu","id","it","ja","tlh","ko","lv","lt","ms","mt","no","fa","pl","pt","ro","ru","sk","sl","es","sv","th","tr","uk","ur","vi","cy"]; var LanguageMenu_values=["Arabic","Bulgarian","Catalan","Chinese Simplified","Chinese Traditional","Czech","Danish","Dutch","English","Estonian","Finnish","French","German","Greek","Haitian Creole","Hebrew","Hindi","Hmong Daw","Hungarian","Indonesian","Italian","Japanese","Klingon","Korean","Latvian","Lithuanian","Malay","Maltese","Norwegian","Persian","Polish","Portuguese","Romanian","Russian","Slovak","Slovenian","Spanish","Swedish","Thai","Turkish","Ukrainian","Urdu","Vietnamese","Welsh"]; var LanguageMenu_callback=function(){ }; var LanguageMenu_popupid='__LanguageMenu_popup'; // ]]> TRANSLATE with COPY THE URL BELOW Back EMBED THE SNIPPET BELOW IN YOUR SITE Enable collaborative features and customize widget: Bing Webmaster Portal Back // <!

[CDATA[ var intervalId = setInterval(function () { if (MtPopUpList) { LanguageMenu = new MtPopUpList(); var langMenu = document. getElementById(LanguageMenu_popupid); var origLangDiv = document.

createElement("div"); origLangDiv. id = "OriginalLanguageDiv"; origLangDiv.

innerHTML = "<span id='OriginalTextSpan'>ORIGINAL: </span><span id='OriginalLanguageSpan'></span>"; langMenu. appendChild(origLangDiv); LanguageMenu.

Init('LanguageMenu', LanguageMenu_keys, LanguageMenu_values, LanguageMenu_callback, LanguageMenu_popupid); window["LanguageMenu"] = LanguageMenu; clearInterval(intervalId); } }, 1); // ]]>

Order Notification You will receive an email or SMS notification when your order ships, including a tracking number that you can use to check the progress of your shipment. In most cases, we will process your order and notify you by the next business day.

Returns We provide a 30-day return policy since the date of your purchase. If you would like to return an item, please contact us within 30 days of your purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we may require a receipt or proof of purchase. There are certain situations where refunds would be rejected or only partial refunds are granted.

- Any Item with obvious signs of use - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery * If the item you received is damaged, missing parts or not what you ordered, please contact us to request refund or replacement. * Please note: We strictly do not accept change-of-mind returns or exchanges requests.

How to request refunds You can find the refund request option in your order details once you have logged into your account. Otherwise, you can also use the Order Lookup to find your order and the request option.

Once we receive your request or there are any updates on your request, a notification email will be sent to your email to inform you of any request updates. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If your request is approved, then we will issue your refund back to your credit card or to the original method of payment.

Payment delivery depends on bank and credit card processing times. Late or missing refunds If you haven’t received a refund yet, first check your bank account.

Contact your credit card company. Your credit card company may take some time to process your refund.

Next, contact your bank. There is often some processing time before a refund is processed.

If you’ve done all of these and you still have not received your refund yet, please contact us at support@tineco. com.

Sale items Only regular priced items may be refunded. Unfortunately, on sale items cannot be refunded.

Exchanges We currently do not accept requests for exchanges. You can only request for a refund.

Shipping Once your refund request is approved, Tineco will provide you with a RMA number and prepaid label. You can find the RMA number in the return request detail pages.

All you need to do is print it out, attach it onto the returned package, and send the package back to us according to the instructions. Shipping costs related to in-warranty issues are on us.