🌍 Shipping Regions Timemore currently ships orders to addresses within the United States , including Hawaii . At this time, we do not ship to: Alaska American Samoa Guam Northern Mariana Islands Puerto Rico APO/DPO/FPO military addresses For special shipping requests or bulk orders outside of these areas, please contact us at hello@timemore.

com — our team will be happy to assist. 💰 Shipping Rates Destination Order Amount Shipping Method Shipping Fee Continental U.

S. $49 and up Standard Shipping Free Under $49 Standard Shipping $8.

99 Any amount Expedited Shipping $19. 99 Hawaii Under $149 Standard Shipping $20.

00 $149 – $298. 99 Standard Shipping $40.

00 $299 and up Standard Shipping $80. 00 💡 All available shipping options and final shipping fees will be displayed clearly during checkout before you complete your purchase.

🚚 Shipping Carriers We work with trusted shipping partners to ensure fast and reliable delivery. Depending on your destination and the selected shipping method, your order will be shipped via: UPS FedEx USPS Amazon Logistics The carrier is automatically assigned based on your shipping address, order size, and real-time availability to ensure the quickest possible delivery.

⏰ Estimated Processing & Delivery Times Destination Order Processing Time Estimated Delivery Time Continental U. S.

12–48 hours 1–8 business days Hawaii 12–48 hours 5–10 business days 🕑 Orders placed on weekends or public holidays will be processed on the next business day. Once your order has shipped, you will receive an email notification with your tracking number and carrier information.

🔍 Order Tracking Once your order leaves our warehouse, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear after dispatch.

If you do not see any updates within 48 hours , please contact us at hello@timemore. com — we’re happy to assist.

🧾 Customs, Duties & Taxes All orders are shipped from our U. S.

warehouses . Since your order is shipped domestically within the United States, there are no additional customs duties or import taxes .

📢 Note: Applicable state and local sales taxes will be calculated automatically at checkout based on your shipping address. 🏢 Shipping Origin Timemore orders are dispatched from the nearest available fulfillment center based on your shipping address and product availability.

Our U. S.

warehouse locations include: Houston, TX : 5880 West Fuqua Street, Suite 200, 77085 Fontana, CA : 11281 Citrus Ave, Building 2, 92337 Walnut, CA : 381 S Brea Canyon Road, 91789 Hebron, KY : 2125 Gateway Blvd, 41048 Pooler, GA : 301 Cypress Mdw Dr #100, 31322 Note: These addresses are for shipping purposes only and are not valid for returns. For return instructions, please contact us at hello@timemore.

com .

Order Cancelling: You can cancel the order before shipped. Once your order has been shipped, sorry we cannot cancel the order for you.

Within 7 days of your purchase, if you are not completely satisfied with your purchase, we'll be happy to process an exchange or refund the product. ● After receiving the packages, please check all the products in the order.

● As a result of lighting and camera variations, product images will not Accurate reflection the exact physical color of our products. ● Only items in new and unused condition with the original manufacturer package will be accepted for a refund.

●Items in the clearance section, warehouse sale section or marked clearance, discontinued, visual imperfections or closeout are non-refundable. All sales on clearance and warehouse sale items are final.

●We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Be sure to return the items via an insured and traceable method such as UPS or FedEx.

Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our warehouse in good condition. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Shipping To return your product, you need to contact: hello@timemore. com to get the address info.

Do I have to pay for shipping? Returns with product quality problems：We offer free shipping in this case.

We will prepare you a return information and please return your order to the sender address. Returns with non-quality problems：You need to bear shipping cost in this case If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Limited Warranty This warranty extends only to the original purchaser and use in USA and Canada. A purchase receipt, purchase order number or other proof of date of original purchase is required before warranty service is performed.

Timemore obligation under this warranty is limited to replacing or repairing, or assisting in the repair at Timemore option. All repairs for which warranty claims are made must be preauthorized by Timemore.

No warranty service will be provided to any appliance that has been tampered with, unless directed by a Timemore representative. This warranty does not cover normal wear of parts or damage resulting from negligent use or misuse of the appliance, use contrary to the operating instructions, failure to provide reasonable and necessary maintenance, or disassembly, repair or alteration by anyone unless directed by a Timemore Representative.

This warranty does not cover units that are used outside of US and Canada. Further, the warranty does not cover damage resulting from Acts of God, such as fire, flood, hurricanes and tornadoes.

Timemore is not responsible for shipping cost for warranty service. Limitation and Exclusions To the extent permitted by applicable law, the liability of Timemore, if any, for any allegedly defective appliance or part shall be limited to repair or replacement of the appliance or part and shall not exceed the purchase price of a comparable replacement appliance or part.

THE PROVISIONS OF THIS WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO THE PRODUCT(S) COVERED BY THIS WARRANTY. ALL IMPLIED WARRANTIES WITH RESPECIO THE APPLIANCES(S) INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY EXCLUDED.

Timemore is not responsible or liable for indirect, special or consequential damages arising out of or in connection with the use or performance of the appliance or damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, costs of removal, installation or other consequential damages of whatsoever nature. Some provinces/ states do not allow the exclusion or limitation of incidental or consequential damages.

Accordingly, the above limitation may not apply to you. You as the buyer may have other rights and remedies under your state's or province's applicable laws, which are in addition to any right or remedy which may be available under this limited warranty.