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Explore Rad Power Bikes products and compare prices, features and reviews. Shipping and return terms are listed below.
Shipping & returns
Shipping
Help Center Find a Local Bike Shop Shipping FAQ General Troubleshooting Rad Deals Bike Maintenance Accessory Assembly and Parts Replacement Guides Need more help? Call Us: 1-800-939-0310 Monday - Friday: 8am pst - 4pm pst Chat with us: Monday - Friday: 8am pst - 4pm pst Saturday - Sunday: 9am pst - 3pm pst
Last checked: 2026-10-06Returns
Return Policy In order to undertake a valid return and receive a refund, you must start the return process by initiating a return on the “ Start a Return” page or by contacting RPB at support@radpowerbikes. com.
No refund will be issued for any merchandise sent back to RPB that does not follow the above return process. Order Cancellations : Online purchases made on our website at www.
radpowerbikes. com cannot be modified or cancelled once an order is placed.
This cancellation policy applies to online purchases for ebikes and accessories. Preorders ship based on the estimated time listed on the product page.
In-stock orders typically ship within 2 business days of payment confirmation. Return to Sender / Refused Shipment : If an order is returned to the sender (RPB) or you refuse to accept delivery of the shipment, you will be responsible for paying return shipping fees on the merchandise.
See applicable Return Shipping fee Schedule in subsection (h). Non-Returnable Merchandise: Rad will not accept returns of Thule Yepp Maxi Child Seats or helmets (any brand).
Any spare or replacement parts purchased are not refundable or returnable to RPB. It is your responsibility to ensure order accuracy of spare or replacement parts (including but not limited to spare batteries, gift cards, and built & delivered or pro-built fees).
Returns of New Bike: A customer may return any new bike to Rad within 30 days of receipt of the bike. The bike must be in new condition and in original packaging.
Customers will be responsible for paying the $149 return shipping fees on the returned bike. See below subsection (h) for Return Shipping Fee Schedule.
The return shipping fee will be deducted from your refund amount. Returns of Used Bike : A customer may return any bike that has been ridden to Rad within 30 days of receipt of bike as long as the bike has less than 20 miles on the odometer.
The customer will be responsible for paying the $149 return shipping fees (see below subsection (h) for Return Shipping Fee Schedule) and a restocking fee of 30% of the original purchase price of the bike. The return shipping fee and the restocking fee will be deducted from your refund amount.
Returns of Accessories and Merchandise: A customer may return any new or used accessories or merchandise to Rad within 30 days of receipt of the item, except as follows: Rad will not accept returns of Thule Yepp Maxi Child Seats or helmets (any brand). Rad will not accept returns of used Hollywood Rack bike racks.
Bike racks must be new, unused, and in the original packaging to qualify for return. Customers will be responsible for paying return shipping fees on the returned item and a restocking fee of 30% of the original purchase price on the item(s).
See below subsection (h) for Return Shipping Fee Schedule. The return shipping fee will be deducted from your refund amount.
Return Shipping Fee Schedule: A return shipping fee will be assessed for any return (new or used) of merchandise to RPB. Shipping charges are based upon the merchandise/item weight and type.
Please review below for return shipping fees for each item type: Merchandise / Item Being Returned Return Shipping Fee (per item) Accessory $10 (per shipment/shipping label) For example: if you are returning 2 accessories in one shipment on May 1, you will be charged $10. If you return 2 accessories on May 1 and then return 1 accessory on May 15, you will be charged $10 for each shipment, for a total of $20.
Hollywood Rack $65 eBike or eTrike $149 i. Refunds: i.
Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes. ii.
Refunds will be made after the Ebike is received and inspected. j.
Process: Please ship all approved returns using the shipping label provided during the return merchandise authorization process.
Last checked: 2026-10-06Rad Power Bikes FAQs
Compare Rad Power Bikes products by model, price and available specifications. Review product details and the shipping and return information before choosing.
How do I compare Rad Power Bikes products?
Shortlist the models that meet your needs and use the comparison table to review prices, features and available reviews. Check the exact model and variant before ordering.
Where can I check Rad Power Bikes shipping information?
Review the shipping information and linked policies on this page where available. Confirm delivery availability, charges and timing for your address with the retailer.
Can I return a Rad Power Bikes product?
Return eligibility can depend on the product, condition and seller. Check the linked return policy where available and confirm the return window, exclusions and fees before ordering.
Why are some Rad Power Bikes specifications or reviews missing?
The catalog only shows information available in its product records. Missing specifications do not mean a feature is absent, and no listed reviews does not mean a product has never been reviewed.
Are Rad Power Bikes prices and availability guaranteed?
Prices and availability can change and may vary by size, color or configuration. Confirm the current price, included items and stock on the retailer’s product page.