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Explore QCY products and compare prices, features and reviews. Shipping and return terms are listed below.
Shipping & returns
Shipping
Orders from Brazil require the customer to pay customs duties at the time of local customs clearance. We do not support refunds for losses (destruction of goods by customs, etc.
) caused by customers' refusal to pay customs duties. 1.
General Shipping Information: 1) Orders will be processed and shipped within 1-2 days. 2) We cannot ship items to P.
O. Boxes, APO/FPO/DPO addresses.
3) Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.
2. Does the item come with free shipping?
Most countries support free shipping, except for some remote countries or some heavy products. 3.
What countries do you ship to? COUNTRY FREIGHT SHIPPING TIME United States, Canada free 3-8 Business Days United Kingdom, Germany, France, Italy, Spain, Portugal, Belgium, Netherlands, Luxembourg, Ireland, Bulgaria free 4-10 Business Days Brazil free 15-25 Business Days Australia, Japan, Singapore, Thailand, Vietnam, Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Israel, Latvia, Lithuania, Malta, New Zealand, Poland, Romania, Slovakia, Slovenia, Sweden, Malaysia, Philippines free 3-10 Business Days Greece, Mexico, Switzerland, Rwanda, Angola, Pakistan, Tanzania, Ghana, Kenya, Nigeria, Uganda free 8-15 Business Days Chile, Colombia, Saudi Arabia, Serbia, United Arab Emirates,Bangladesh, Belarus, Indonesia free 20-35 Business Days Colombia, Peru, South Africa $3-$15 8-25 Business Days Please fill in the corresponding information when submitting orders for the following countries to avoid affecting the shipping time.
COUNTRY INFORMATION Brazil TAX ID Peru Registro Único de Contribuyentes Chile rut Mexico RFC/CURP 4. How will my delivery be shipped?
Italy is shipped from the local warehouse and arrives in 2-4 days. Other countries are shipped by air from China.
The specific logistics time will vary depending on the inventory status of different products. 5.
How Can I Track My Order? If you have a qcy.
com account you can view your order's status under the "My Orders" tab of your account page. If you do not have an account you track your order here .
You will need your order number and contact email on hand. 6.
Can I change the delivery address of my package after it has been shipped out? Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with the correct details.
Notes: If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply. If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss.
QCY will not replace the order or issue a refund. 7.
What do I need to do when I received a different product than what I ordered? Please contact support at service@qcyearphone.
com 8. Free Shipping Restrictions: The free shipping offer is limited to standard ground shipping.
Shipments are subject to the carrier on-time performance and availability. Subject to change without notice.
9. I ordered more than one item.
Will they all be delivered at the same time? We try to make sure all your items reach you at the same time.
Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Last checked: 2026-10-06Returns
Return & Refund Policy QCY 30-Day Refund Guarantee We stand by our products with a 30-Day Satisfaction Guarantee from the date your order arrives at the designated delivery address. If you’re not completely satisfied, contact our support team at service@qcyearphone.
com to initiate a return. Eligibility Requirements To qualify for a refund: • Unused & Undamaged: Products must be in original condition with no signs of wear, tear, or customization.
• Complete Packaging: All accessories, free gifts, and original packaging (e. g.
, boxes, manuals) must be included. • Proof of Purchase: Valid order confirmation or invoice from QCY Official Website (https://www.
qcy. com/) is required.
How It Works 1. Contact Support: Email us within 30 days of delivery.
2. Return Shipping: • Non-quality issues: Customer covers return shipping costs.
• Defective products: QCY provides a prepaid return label. 3.
QCY Inspection: Refunds begin within 5 business days after we verify the returned item at our warehouse. 4.
Refund Method: Funds will be credited to your original payment account. Important Notes ⚠️ Non-QCY Website Purchases : If you have purchased from other channels, please seek help from the appropriate channels.
⚠️ Late Returns: Refund requests for non-defective products after 30 days cannot be processed.
Last checked: 2026-10-06QCY FAQs
Compare QCY products by model, price and available specifications. Review product details and the shipping and return information before choosing.
How do I compare QCY products?
Shortlist the models that meet your needs and use the comparison table to review prices, features and available reviews. Check the exact model and variant before ordering.
Where can I check QCY shipping information?
Review the shipping information and linked policies on this page where available. Confirm delivery availability, charges and timing for your address with the retailer.
Can I return a QCY product?
Return eligibility can depend on the product, condition and seller. Check the linked return policy where available and confirm the return window, exclusions and fees before ordering.
Why are some QCY specifications or reviews missing?
The catalog only shows information available in its product records. Missing specifications do not mean a feature is absent, and no listed reviews does not mean a product has never been reviewed.
Are QCY prices and availability guaranteed?
Prices and availability can change and may vary by size, color or configuration. Confirm the current price, included items and stock on the retailer’s product page.