48 contiguous US states: Standard shipping takes 4–8 business days after carrier pickup; free for orders over $50, otherwise $6. 99.

Orders before 11am PT generally dispatch the same business day; later orders the next business day. Express, expedited and overnight options cost extra.

Sales/holidays may add a business day.

Help & FAQ Shipping Information Returns & Exchanges FAQs Sizing Website Accessibility Terms of Sale Terms of Use Your Privacy CCPA Shipping Information Deliver to: USA HAWAII & ALASKA CANADA UK & EUROPE AUSTRALIA & NEW ZEALAND ASIA ALL OTHER COUNTRIES APPLIES TO 48 CONTIGUOUS STATES. ALL U.

S. ORDERS ARE FULFILLED DOMESTICALLY AND SHIPPED FROM A U.

S. BASED DISTRIBUTION CENTER.

SHIPPING OPTION GET YOUR ORDER ORDERS OVER $50 ORDERS UNDER $50 IMPORTANT INFO DISPATCH TIME Standard Shipping 4-8 Business Days FREE $6. 99 USD Our Standard shipping service will arrive within 4-8 business days.

Orders are dispatched and ready for carrier pickup from our warehouse the same business day when placed before 11am PT. Orders placed after 11am PT, Mon-Fri, will be dispatched and ready for carrier pickup the following business day.

Orders placed on Friday after 11am PT or on weekends will be dispatched the following business day. Please note, shipping time frames are based on the date the carrier picks up your order from our warehouse.

Allow an additional business day for dispatch & delivery during major sale events & public holidays Express Shipping 3-4 Business Days $3. 99 USD $9.

99 USD Our 3-4 day shipping service will arrive within 3-4 business days once the carrier picks up your package from our warehouse. Expedited Shipping 2 Business Days $15.

99 USD $22. 99 USD The 2-Day shipping option is a 2 business day service.

We recommend allowing an extra day for supply chain, carrier delays. Overnight/Next Business Day Shipping 1 Business Day $22.

99 USD $27. 99 USD All orders must be placed no later than 11am PT to be processed in time for next day delivery.

This option is available for USA customers only. We recommend allowing an extra day for supply chain, carrier delays.

Standard Shipping GET YOUR ORDER: 4-8 Business Days ORDERS OVER $50: FREE ORDERS UNDER $50: $6. 99 USD IMPORTANT INFO: Our Standard shipping service will arrive within 4-8 business days.

DISPATCH TIME: Orders are dispatched and ready for carrier pickup from our warehouse the same business day when placed before 11am PT. Orders placed after 11am PT, Mon-Fri, will be dispatched and ready for carrier pickup the following business day.

Orders placed on Friday after 11am PT or on weekends will be dispatched the following business day. Please note, shipping time frames are based on the date the carrier picks up your order from our warehouse.

Allow an additional business day for dispatch & delivery during major sale events & public holidays Express Shipping GET YOUR ORDER: 3-4 Business Days ORDERS OVER $50: $3. 99 USD ORDERS UNDER $50: $9.

99 USD IMPORTANT INFO: Our 3-4 day shipping service will arrive within 3-4 business days once the carrier picks up your package from our warehouse. DISPATCH TIME: Orders placed after 11am PT, Mon-Fri, will ship the following business day.

This is considered the first business day and will be scanned in transit once received by our carrier. Orders placed on Friday after 11am, or weekends, will not ship until the following Monday - or - business day during holidays.

Expedited Shipping GET YOUR ORDER: 2 Business Days ORDERS OVER $50: $15. 99 USD ORDERS UNDER $50: $22.

99 USD IMPORTANT INFO: The 2-Day shipping option is a 2 business day service. We recommend allowing an extra day for supply chain, carrier delays.

DISPATCH TIME: Orders placed after 11am PT, Mon-Fri, will ship the following business day. This is considered the first business day and will be scanned in transit once received by our carrier.

Orders placed on Friday after 11am, or weekends, will not ship until the following Monday - or - business day during holidays. Overnight/Next Business Day Shipping GET YOUR ORDER: 1 Business Day ORDERS OVER $50: $22.

99 USD ORDERS UNDER $50: $27. 99 USD IMPORTANT INFO: All orders must be placed no later than 11am PT to be processed in time for next day delivery.

This option is available for USA customers only. We recommend allowing an extra day for supply chain, carrier delays.

DISPATCH TIME: Orders placed after 11am PT, Mon-Fri, will ship the following business day. This is considered the first business day and will be scanned in transit once received by our carrier.

Orders placed on Friday after 11am, or weekends, will not ship until the following Monday - or - business day during holidays. Important Info We ship from the United States.

We aim to have all orders ready for carrier pickup the same business day if placed before 11am PT (Pacific Time/California). Orders places after 11am PT will be ready for carrier pickup the following business day, excluding holidays.

The above is subject to change during peak sale periods. Available shipping methods may vary by region, carrier, or high demand periods.

ALL U. S.

ORDERS ARE FULFILLED DOMESTICALLY AND SHIPPED FROM A U. S.

BASED DISTRIBUTION CENTER. SHIPPING OPTION GET YOUR ORDER ORDERS OVER $50 USD ORDERS UNDER $50 USD IMPORTANT INFO STANDARD SHIPPING 4-8 Business Days FREE $9.

99 USD We ship from the United States. Allow an additional business day for dispatch & delivery during major sale events & public holidays 2-DAY SHIPPING 2 Business Days $15.

00 USD $20. 00 USD We ship from the United States.

Allow an additional business day for dispatch & delivery during major sale events & public holidays STANDARD SHIPPING GET YOUR ORDER: 4-8 Business Days ORDERS OVER $50 USD: FREE ORDERS UNDER $50 USD: $9. 99 USD IMPORTANT INFO: We ship from the United States.

Allow an additional business day for dispatch & delivery during major sale events & public holidays 2-DAY SHIPPING GET YOUR ORDER: 2 Business Days ORDERS OVER $50 USD: $15. 00 USD ORDERS UNDER $50 USD: $20.

00 USD IMPORTANT INFO: We ship from the United States. Allow an additional business day for dispatch & delivery during major sale events & public holidays Important Info We ship from the United States.

We aim to have all orders ready for carrier pickup the same business day if placed before 11am PT (Pacific Time/California). Orders places after 11am PT will be ready for carrier pickup the following business day, excluding holidays.

The above is subject to change during peak sale periods. Available shipping methods may vary by region, carrier, or high demand periods.

SHIPPING OPTION GET YOUR ORDER ORDERS OVER $70 CAD ORDERS UNDER $70 CAD IMPORTANT INFO STANDARD SHIPPING 5-7 Business Days FREE $18. 99 CAD Duties/GST/Taxes PAID AT CHECKOUT Once your order is placed, we are not able to update shipping addresses on international orders.

Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped Allow an additional business day for dispatch & delivery during major sale events & public holidays EXPRESS SHIPPING 2-3 Business Days $27. 99 CAD $41.

99 CAD Please allow for a potential extra day due to customs processing. Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped Allow an additional business day for dispatch & delivery during major sale events & public holidays STANDARD SHIPPING GET YOUR ORDER: 5-7 Business Days ORDERS OVER $70 CAD: FREE ORDERS UNDER $70 CAD: $18.

99 CAD IMPORTANT INFO: Duties/GST/Taxes PAID AT CHECKOUT Once your order is placed, we are not able to update shipping addresses on international orders. Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped Allow an additional business day for dispatch & delivery during major sale events & public holidays EXPRESS SHIPPING GET YOUR ORDER: 2-3 Business Days ORDERS OVER $70 CAD: $27.

99 CAD ORDERS UNDER $70 CAD: $41. 99 CAD IMPORTANT INFO: Please allow for a potential extra day due to customs processing.

Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped Allow an additional business day for dispatch & delivery during major sale events & public holidays Important Info We ship from the United States. We aim to have all orders ready for carrier pickup the same business day if placed before 11am PT (Pacific Time/California).

Orders places after 11am PT will be ready for carrier pickup the following business day, excluding holidays. The above is subject to change during peak sale periods.

Available shipping methods may vary by region, carrier, or high demand periods. SHOP OUR UK SITE FOR LOCAL SHIPPING AND RETURNS!

OUR SHIPPING IS FASTER ON OUR AU SITE ! WE RECOMMEND SHOPPING THERE FOR A MORE PERSONALIZED EXPERIENCE.

Delivery to Australia and New Zealand may take longer than usual due to regional disruptions. SHIPPING OPTION GET YOUR ORDER ORDERS OVER $50 USD ORDERS UNDER $50 USD IMPORTANT INFO STANDARD SHIPPING 4-6 Business Days $12.

99 USD $16. 99 USD Duties/GST/Taxes paid at checkout, nothing extra to pay at customs Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped Allow an additional business day for dispatch & delivery during major sale events & public holidays EXPRESS SHIPPING 2-3 Business Days $24.

99 USD $29. 99 USD Duties/GST/Taxes paid at checkout, nothing extra to pay at customs Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped Allow an additional business day for dispatch & delivery during major sale events & public holidays STANDARD SHIPPING GET YOUR ORDER: 4-6 Business Days ORDERS OVER $50 USD: $12.

99 USD ORDERS UNDER $50 USD: $16. 99 USD IMPORTANT INFO: Duties/GST/Taxes paid at checkout, nothing extra to pay at customs Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped Allow an additional business day for dispatch & delivery during major sale events & public holidays EXPRESS SHIPPING GET YOUR ORDER: 2-3 Business Days ORDERS OVER $50 USD: $24.

99 USD ORDERS UNDER $50 USD: $29. 99 USD IMPORTANT INFO: Duties/GST/Taxes paid at checkout, nothing extra to pay at customs Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped Allow an additional business day for dispatch & delivery during major sale events & public holidays Important Info We ship from the United States.

We aim to have all orders ready for carrier pickup the same business day if placed before 11am PT (Pacific Time/California). Orders places after 11am PT will be ready for carrier pickup the following business day, excluding holidays.

The above is subject to change during peak sale periods. Available shipping methods may vary by region, carrier, or high demand periods.

OUR SHIPPING IS FASTER ON OUR AU SITE ! WE RECOMMEND SHOPPING THERE FOR A MORE PERSONALIZED EXPERIENCE.

Delivery to Singapore and Hong Kong may take longer than usual due to regional disruptions. SHIPPING OPTION GET YOUR ORDER ORDERS OVER $50 USD ORDERS UNDER $50 USD IMPORTANT INFO STANDARD SHIPPING 4-6 Business Days $12.

99 USD $16. 99 USD Allow an additional business day for dispatch & delivery during major sale events & public holidays EXPRESS SHIPPING 2-3 Business Days $24.

99 USD $29. 99 USD Allow an additional business day for dispatch & delivery during major sale events & public holidays STANDARD SHIPPING GET YOUR ORDER: 4-6 Business Days ORDERS OVER $50 USD: $12.

99 USD ORDERS UNDER $50 USD: $16. 99 USD IMPORTANT INFO: Allow an additional business day for dispatch & delivery during major sale events & public holidays EXPRESS SHIPPING GET YOUR ORDER: 2-3 Business Days ORDERS OVER $50 USD: $24.

99 USD ORDERS UNDER $50 USD: $29. 99 USD IMPORTANT INFO: Allow an additional business day for dispatch & delivery during major sale events & public holidays Important Info We ship from the United States.

We aim to have all orders ready for carrier pickup the same business day if placed before 11am PT (Pacific Time/California). Orders places after 11am PT will be ready for carrier pickup the following business day, excluding holidays.

The above is subject to change during peak sale periods. Available shipping methods may vary by region, carrier, or high demand periods.

EXCLUDING THE UNITED STATES SHIPPING OPTION GET YOUR ORDER ORDERS OVER $50 USD ORDERS UNDER $50 USD DISPATCH TIME STANDARD SHIPPING 5-12 Business Days $14. 99 USD $14.

99 USD We ship from the United States. We aim to have all orders ready for carrier pickup the same business day if placed before 11am PT (Pacific Time/California).

Orders places after 11am PT will be ready for carrier pickup the following business day, excluding holidays. *THE ABOVE IS SUBJECT TO CHANGE DURING PEAK SALE TIMES Allow an additional business day for dispatch & delivery during major sale events & public holidays EXPRESS SHIPPING *Offered to select countries 3-4 Business Days $39.

99 USD $39. 99 USD We ship from the United States.

We aim to have all orders ready for carrier pickup the same business day if placed before 11am PT (Pacific Time/California). Orders places after 11am PT will be ready for carrier pickup the following business day, excluding holidays.

*THE ABOVE IS SUBJECT TO CHANGE DURING PEAK SALE Allow an additional business day for dispatch & delivery during major sale events & public holidays STANDARD SHIPPING GET YOUR ORDER: 5-12 Business Days ORDERS OVER $50 USD: $14. 99 USD ORDERS UNDER $50 USD: $14.

99 USD DISPATCH TIME: We ship from the United States. We aim to have all orders ready for carrier pickup the same business day if placed before 11am PT (Pacific Time/California).

Orders places after 11am PT will be ready for carrier pickup the following business day, excluding holidays. *THE ABOVE IS SUBJECT TO CHANGE DURING PEAK SALE TIMES Allow an additional business day for dispatch & delivery during major sale events & public holidays EXPRESS SHIPPING *Offered to select countries GET YOUR ORDER: 3-4 Business Days ORDERS OVER $50 USD: $39.

99 USD ORDERS UNDER $50 USD: $39. 99 USD DISPATCH TIME: We ship from the United States.

We aim to have all orders ready for carrier pickup the same business day if placed before 11am PT (Pacific Time/California). Orders places after 11am PT will be ready for carrier pickup the following business day, excluding holidays.

*THE ABOVE IS SUBJECT TO CHANGE DURING PEAK SALE Allow an additional business day for dispatch & delivery during major sale events & public holidays IMPORTANT INFO We are not currently shipping to the following countries: Afghanistan, Bahrain, Belarus, Bhutan, Brunei, Congo - Kinshasa, Central African Republic, Chad, China, Crimea, Cuba, Guam, Haiti, Iran, Israel, Johnston Island, Kuwait, Laos, Liberia, Libya, Marshall Islands, Micronesia, Mongolia, Myanmar (Burma), North Korea, Northern Mariana Islands, Oman, Palau, Palestine, Papua New Guinea, Qatar, Russia, Saipan, Samoa, Solomon Islands, Somalia, Somaliland, South Sudan, Sudan, Swaziland, Syria, Timor-Leste, Tokelau Islands, Turkmenistan, Ukraine, United Arab Emirates, US Minor Outlying Islands ( Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, and Wake Island), Wake Islands and Yemen. DUTIES & TAXES FOR ALL OTHER COUNTRIES (EXCLUDING THE UNITED STATES) For the following countries Duties/GST/Taxes are paid at checkout - nothing extra to pay at customs: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Scotland (U.

K. ), Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden and United Kingdom.

For all other countries (excluding the United States), payment of Duties & Taxes must be paid by the customer upon entry (not at checkout). Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped.

Available shipping methods may vary by region, carrier, or high demand periods.

Eligible items can be returned within 30 days of delivery for refund, gift card or exchange. Items must be unworn, unwashed and in original condition with tags attached.

Final-sale items are excluded. Domestic refund returns have a $6.

95 shipping deduction; store-credit returns waive that fee. Original postage is nonrefundable.

Help & FAQ Shipping Information Returns & Exchanges FAQ Sizing Website Accessibility Terms of Sale Terms of Use Your Privacy CCPA Returns & Exchanges Refund times may vary, depending on your bank's processing times. LOOKING TO SUBMIT A RETURN OR EXCHANGE?

This won't take long! Select your region below and have your shipping postcode and order number ready.

You’ll find your order number in your order confirmation email or by signing in to your Princess Polly account. Return from: USA AUSTRALIA CANADA ASIA REST OF WORLD Start a Return Don’t have an account?

Submit your return here USA returns shipping address Princess Polly Returns, 9224 Intermodal Court, Suite 100, Columbus, OH 43217 AU returns shipping address PO BOX 5984, Gold Coast MC, QLD, 9726, Australia RETURN INFORMATION Return Processing Time: Instant Returns: Instant refunds and exchanges require credit card capture. Instant returns are processed instantly upon return submission.

Items must be sent back within 7 days of submission. You will be charged for any items not received or missing after this period.

Standard Returns: Standard returns and exchanges do not require credit card capture. We aim to process refunds, gift cards and exchanges shipped back to our warehouse within 14 days.

Refund times may vary, depending on your bank's processing times. Return Policy: Items can be returned within 30 days of delivery for exchange, gift card, or refund.

Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted. Items marked as final sale are not eligible for return or exchange.

For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including hair tools). Items must be received in original condition - unworn, unwashed, with the hygienic liner (if applicable), and all vendor tags attached.

All swimwear returns must have their hygiene seal intact. Princess Polly is not responsible for non-Princess Polly and final sale items mistakenly returned.

If you have paid original postage to receive your order and a return is made, then this is non-refundable. Create a receipt here for gift purchases.

Return Options: Easy, sustainable returns available with printerless USPS QR codes or printable return labels. Printerless QR codes are also available for select orders for in-store returns at Princess Polly retail locations.

Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund.

In such instances, we may need to return the items to you at your expense. Rest assured, all returned items undergo thorough inspection.

Returned items with visible signs of use, including makeup, hair, fibers, dander, dust, dirt, deodorant, or perfume, will not be accepted. Returned shoes showing any signs of wear, scuffs, or markings will not be accepted.

Returned beauty & wellness products with broken seals or signs of use will not be accepted. Handbags & Purses showing signs of wear and tear will not be accepted.

Items sold as sets returned with incorrect sizes will not be accepted. Gift cards cannot be returned or refunded.

Policy Enforcement Notice: If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.

All U. S.

orders are fulfilled domestically and shipped from our U. S.

-based distribution centers. RETURN INFORMATION To begin the return process, please submit your International USA Princess Polly order return here .

We do not provide exchanges for international customers at this time. International orders may be returned for a full refund; however, international customers are required to cover the return shipping cost Duties, taxes, and VAT are not refunded on international returns.

Return Policy: Items can be returned within 30 days of delivery for exchange, gift card, or refund. Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted.

Items marked as final sale are not eligible for return or exchange. For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including hair tools).

Items must be received in original condition - unworn, unwashed, with the hygienic liner (if applicable), and all vendor tags attached. All swimwear returns must have their hygiene seal intact.

Princess Polly is not responsible for non-Princess Polly and final sale items mistakenly returned. If you have paid original postage to receive your order and a return is made, then this is non-refundable.

Return Processing Time: All refunds and store credits are processed within 6-10 business days of our team receiving your items. Due to carrier and/or customs delays beyond our control, your return may be delayed in getting back to us.

Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund.

In such instances, we may need to return the items to you at your expense. Rest assured, all returned items undergo thorough inspection.

Returned items with visible signs of use, including makeup, hair, fibers, dander, dust, dirt, deodorant, or perfume, will not be accepted. Returned shoes showing any signs of wear, scuffs, or markings will not be accepted.

Returned beauty & wellness products with broken seals or signs of use will not be accepted. Handbags & Purses showing signs of wear and tear will not be accepted.

Items sold as sets returned with incorrect sizes will not be accepted. Gift cards cannot be returned or refunded.

Policy Enforcement Notice: If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.

RETURN INFORMATION Duties, taxes, and VAT are not refunded on international returns. We now offer Local UK Returns!

To begin the return process, please submit your USA Princess Polly order return here . Please note, all UK orders are considered international returns.

Return Policy: Items can be returned within 30 days of delivery for exchange, gift card, or refund. Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted.

Items marked as final sale are not eligible for return or exchange. For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including hair tools).

Items must be received in original condition - unworn, unwashed, with the hygienic liner (if applicable), and all vendor tags attached. All swimwear returns must have their hygiene seal intact.

Princess Polly is not responsible for non-Princess Polly and final sale items mistakenly returned. If you have paid original postage to receive your order and a return is made, then this is non-refundable.

Return Processing Time: All refunds and store credits are processed within 6-10 business days of our team receiving your items. Exchanges will process once your items are received by our team.

Due to carrier delays beyond our control, your return may be delayed in getting back to us. Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them.

Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund. In such instances, we may need to return the items to you at your expense.

Rest assured, all returned items undergo thorough inspection. Returned items with visible signs of use, including makeup, hair, fibers, dander, dust, dirt, deodorant, or perfume, will not be accepted.

Returned shoes showing any signs of wear, scuffs, or markings will not be accepted. Returned beauty & wellness products with broken seals or signs of use will not be accepted.

Handbags & Purses showing signs of wear and tear will not be accepted. Items sold as sets returned with incorrect sizes will not be accepted.

Gift cards cannot be returned or refunded. Policy Enforcement Notice: If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts.

If you believe there has been an error, please contact our Customer Experience team for assistance. FREE EXCHANGES & STORE CREDIT We provide two exchange options: Instant Exchange or Standard Exchange Instant Exchange: Your exchange will be ordered once submitted.

A hold for the full amount of the return will be placed on your credit card. If the item/s from an Instant Exchange are not received within 14 days, the full amount of the exchange will be charged to the card.

Standard Exchange: Your exchange order will be processed once your return is scanned by the carrier. All exchanges are shipped with standard shipping.

You will receive an email with your new order number. We are unable to cancel exchange orders due to our extremely efficient processing times.

Any exchanges requested that we do not have in stock will automatically be issued as a refund. Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.

Store credit is issued via Gift Card and can be used to make a future purchase. REFUNDS A $6.

95 return shipping fee will be deducted from your refund for all domestic and UK returns. If you select store credit, the return shipping fee will be waived.

Depending on your payment method and bank processing times, funds may take up to 10 business days to post to your account. All refunds will be processed back to the original payment method used to place the order.

REFUNDS International orders may be returned for a full refund; however, international customers are required to cover the return shipping cost. Duties, taxes, and VAT are not refunded on international returns.

Depending on your payment method and bank processing times, funds may take up to 10 business days to post to your account. All refunds will be processed back to the original payment method used to place the order.

For residents of the EU, eligible orders may be cancelled within 14 days of purchase. Please contact us for assistance.

REFUNDS WITH AFTERPAY When using Afterpay, you have the option to return one or all of your items for a refund. We'll deduct $6.

95 from the refund for use of our return QR codes or shipping labels. Therefore you will still have to pay $6.

95 with Afterpay. If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them.

If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded. Any interest paid towards the installments is non-refundable.

It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charges late fees for any overdue payments! If you have purchased multiple items but only wish to return certain items and keep your favorites this is still fine!

We'll just remove the items you have returned from your Afterpay payment plan. Your original installment amounts will remain the same and your final payment(s) will be less or canceled depending on the return amount.

You can log in to your Afterpay account to view your updated payment schedule at any time! Easy!

REFUNDS WITH SHOP PAY When using Shop pay, you have the option to return one or all of your items for a refund. Please note, the amount will be cancelled from the final installment of your Shop Pay Payment Plan, less $6.

95 for the use of our return label. Please note that Shop Pay adjusts your final payment first and works back to your most recent payment when applying the refund.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3–10 business days. STORE CREDIT Store credit is issued via Gift Card and can be used to make a future purchase.

FREE EXCHANGES & STORE CREDIT We provide two exchange options: Instant Exchange or Standard Exchange Instant Exchange : Your exchange will be ordered once submitted. A $1.

00 hold will be placed on your credit card. If the item/s from an Instant Exchange are not received within 14 days, the full amount of the exchange will be charged to the card.

Standard Exchange : Your exchange order will be processed once your return is scanned by the carrier. All exchanges are shipped with standard shipping.

You will receive an email with your new order number. We are unable to cancel exchange orders due to our extremely efficient processing times.

Any exchanges requested that we do not have in stock will automatically be issued as a refund. Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.

Store credit is issued via Gift Card and can be used to make a future purchase. At this time, Shop Now exchanges are not offered for customers returning from the UK.

REFUNDS A $6. 95 return shipping fee will be deducted from your refund for all domestic and UK returns.

If you select store credit, the return shipping fee will be waived. Depending on your payment method and bank processing times, funds may take up to 10 business days to post to your account.

All refunds will be processed back to the original payment method used to place the order. Duties, taxes, and VAT are not refunded on international returns.

RETURN ADDRESS Once the returns is booked online, Australian customers can return to our Australian Return Address: PO BOX 5984, Gold Coast MC, QLD, 9726, Australia. Please note the return tracking details & include the corresponding order ID card in with the return items.

RETURN ADDRESS USA returns shipping address: Princess Polly Returns, 9224 Intermodal Court, Suite 100, Columbus, OH 43217 FAQs More questions? Check out our Returns FAQs here !

If you ordered from our AU store and your order number starts with #AU, book your return here .