Last updated: December 1, 2025 Thank you for visiting and shopping at popur. com.

Popur is committed to providing reliable, efficient shipping options worldwide. The following terms and conditions constitute our official Shipping Policy.

Shipping Regions We offer free standard shipping on most orders to the regions listed below. This list is provided for general reference and may not always reflect the most recent updates.

The shipping destinations and methods displayed at checkout will always be the most accurate. Asia Pacific Australia, Hong Kong, Malaysia, New Zealand, Singapore, South Korea, Taiwan.

Europe Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. North America Canada and the contiguous United States (48 adjoining states and the District of Columbia).

Exceptions Shipping to Alaska, Hawaii, Cyprus, Belarus, Malta, Türkiye, Iceland, Japan, Philippines, Indonesia, and Thailand will incur additional fees at checkout—these rates have already been significantly subsidized. Shipping to Bosnia & Herzegovina, Liechtenstein, and Serbia is currently suspended.

Certain destinations may offer premium shipping options at checkout; additional fees apply. For all other regions, please contact support@popur.

com for a customized shipping quote. In rare cases, shipping surcharges may apply.

See details below. Shipping Surcharges Shipping surcharges, as determined by the carrier, may be applied at checkout or billed retrospectively based on actual charges incurred.

The most common reasons for surcharges are: Change of address, whether initiated by the sender or recipient. Delivery to remote or extended service areas, often referred to as Delivery Area Surcharge (DAS) or Extended Area Surcharge (EAS).

Shipment Processing Time Orders are typically shipped within 1–2 business days after payment is processed. Orders are not shipped or delivered on weekends or carrier holidays.

Pre-orders will ship according to the estimated timelines indicated on the relevant product page. During high-volume periods, shipments may experience slight delays.

Please allow extra transit time. We strive to process all orders within 5 business days.

If a significant delay occurs, you will be notified via email. To postpone a shipment, please contact us immediately at support@popur.

com after placing your order. Shipment to P.

O. Box or APO/FPO/DPO Addresses Popur ships primarily to residential and commercial addresses.

Shipments to P. O.

Boxes or APO/FPO/DPO addresses are generally not supported, except for small parcels carried by postal services. If you are unsure whether your address qualifies, please contact us prior to ordering.

Shipment Confirmation & Order Tracking Once your order ships, you will receive a Shipment Confirmation email containing tracking information. Tracking details may also appear in your store profile order history.

Tracking numbers typically activate within 24 hours. Domestic delivery times are generally 3–5 business days after the carrier receives the package.

International delivery times vary by carrier and will be reflected in the tracking updates. Major U.

S. carrier contact numbers: DHL: +1 (800) 225-5345 FedEx: +1 (800) 463-3339 UPS: +1 (800) 742-5877 USPS: +1 (800) 275-8777 Wrong Address, Loss & Theft If you need to correct your shipping address, please email support@popur.

com within 24 hours of placing your order. If your order has already shipped, we may attempt to intercept the shipment.

If successful, your order will be resent to the corrected address once returned. If the carrier’s proof of delivery matches the shipping address provided in your order, Popur is not responsible for loss or theft.

Such orders are not eligible for re-shipment or refund. Any additional costs resulting from an address correction are the responsibility of the buyer.

Delayed or Stalled Transit Orders are shipped through reputable global and regional carriers (e. g.

, DHL, DPD, FedEx, UPS, USPS, Amazon Shipping, 4PX, SF Express, Yun Express, PPL Logistics, Purolator, UniUni, Allied Express, TOLL, Canada Post, Australia Post, and Universal Postal Union member networks). Popur is not liable for shipping delays or stalled tracking updates once an order is in the carrier’s possession.

Delivery issues should be addressed directly with the carrier; however, we are happy to assist with filing complaints or investigation requests. Self-Collection, Unsuccessful Delivery & Returned Shipments If a shipping carrier is unable to complete delivery—whether due to incorrect address information, unsuccessful contact attempts, or other delivery issues—your parcel may be held at a local pick-up location or returned to our warehouse.

Re-delivery can be arranged upon request, with shipping costs paid by the buyer. In certain situations, Popur may advance the return and re-shipping fees as a courtesy.

If you subsequently request a refund, the actual two-way transportation costs will be deducted from the refund amount.

Last updated: December 1, 2025 This Return & Refund Policy applies exclusively to purchases made on popur. com, our official online store.

Authorized resellers or retail partners may maintain their own policies. By placing an order at popur.

com, you agree to the terms specified below. 30-Day Free Return (Litterbox Robots Only) We aim to provide a low-risk way for you to try Popur’s proprietary litterbox robots.

If you are not completely satisfied with your unit—excluding pre-owned products—you may request a return within thirty (30) calendar days from the delivery date shown on the carrier’s tracking record. Return requests submitted after 30 days, as evidenced by email timestamp, will not be accepted.

Return requests are deemed as withdrawn if return merchandise has not been sent out within the 30-day return window, as evidenced by carrier's tracking record. In this case, the respective order is no longer eligible for return.

A corresponding extension will be provided for the time spent on the issuance of return instructions. To initiate a return, please contact support@popur.

com for written authorization and return instructions. Unauthorized returns will not be accepted at our warehouse.

We do not charge restocking or cleaning fees. However, to be eligible for a full refund, the following conditions must be reasonably met: 1.

Sanitize Your Unit Litterbox robots are hygiene products. Returned units must be cleaned and sanitized to eliminate bacteria, viruses, or germs.

Units returned in unclean condition will not be processed. You are responsible for any further shipping arrangements and costs.

If no instructions are provided within 30 days, the unclean unit will be discarded, and you agree to forfeit both ownership and refund rights. Mild litter odor is acceptable.

We strongly recommend taking photos or videos of the cleaned unit before shipping. 2.

Return in Original Packaging Return the litterbox robot in its original boxes, cushions, dunnage, and all included accessories (excluding consumables such as trash bags). Missing items will be deducted at their retail prices listed on popur.

com. Using original packaging ensures protection against shipping damage.

Using non-original packaging is allowed, but a US$200 repair fee will be deducted if the unit is damaged during transit. 3.

Return Shipping Eligibility Prepaid return labels are available only within the contiguous United States. For all other regions, the buyer is responsible for return shipping costs.

Return Shipping Returns within the Contiguous United States We provide a prepaid return label. Please drop off the package at the carrier’s location.

Driver pick-up requests may incur a carrier fee (typically around US$15) not covered by Popur. International Returns We do not provide prepaid return labels for returns originating outside the contiguous United States.

You may return the product using any carrier and will be reimbursed up to US$30, or the original outbound shipping fee, whichever is lower. General Return Policy Please always contact us at support@popur.

com for assistance. Returns must be authorized by us in writing before return shipment is arranged.

We do not accept any return shipment that is without an authorization. Customized products are ineligible for returns.

Unless they have been unboxed or unpackaged, products purchased on the popur. com are eligible for return within thirty (30) calendar days from the date of delivery, as shown on carrier’s tracking record.

You are responsible for return shipping cost. To avoid any damage during transit, merchandise should be returned in the original product packaging as received, together with all accessories and components.

The returned merchandise must be in good condition. Your order may not be refunded if the returned product it is found defective under the circumstances described in the WHAT IS NOT COVERED section of the Warranty Policy, or it is returned without its original product packaging and also damaged during the return shipment.

To prevent frauds, deceits or exploitations, Popur reserves the right to decline a return request or cancel an order, if the concerned order meets any of the following patterns: The order uses the same identifiable information that has been used with another refunded or cancelled order. Identifiable information refers to identical personal information, including but not limited to email address, street number and phone number, or the same email prefix but from a different email provider.

For instance, iamjustanexample@gmail. com and iamjustanexample@hotmail.

com are considered using the same email prefix. The order is not made by an end-user consumer.

The order is not verified. Please contact us with the email you used at checkout.

Otherwise, please provide a different way to verify your order. The order is marked as high-risk or fraudulent by our advanced machine-learning algorithms.

Other circumstances which constitute a fraud suspicion. Refund Policy We will process and issue a refund to your original payment method within 10 business days after receiving the returned merchandise.

Once issued, your bank, credit card company or the payment processor is responsible for applying it to your account. We are only able to issue a refund to your original payment method.

All refunds—including cancellations and returns—are subject to a 6% fee, which reflects the non-refundable processing costs charged by payment processors at the time of purchase. Refund may be provided by non-expiring store credit if your original payment method has become invalid, when the total refund amount is less than US$100, or at our sole discretion.

For order cancellation, please send a request to support@popur. com within 24 hours after placing your order.

In some cases, we may have already shipped your order when you contact us. If you request to cancel your order after it is shipped, we will cancel your order and issue the refund when the shipment is successfully intercepted or the merchandise is returned.

Refund according to the 30-Day Price Match program will be processed upon your request only. Such request shall be sent to us at support@popur.

com within thirty (30) calendar days from the date of your order, and will not be entertained after 30 days have passed. Price adjustment is not applicable to differences with special prices such as pre-order and exclusive promotions.

We will verify and confirm if there is any price difference during the applicable period. Such refund will be issued at Popur’s sole discretion.

Outbound shipping fees charged at checkout are strictly non-refundable. Damages & Defects Popur.

com is not liable for any products damaged or lost during shipping. In the unlikely event you receive a damaged, defective or incorrect item, please take pictures or videos of the damaged items immediately after unboxing, and contact us at support@popur.

com within 48 hours after receiving your order. Most shipments are insured against damages caused during transit.

With the evidence you provide, we may file a case with the carrier to investigate. However, it will take 2 to 3 months to hear back from the carrier.

The shipping package of a litterbox robot product is a bulky item, and its shipping costs are one-fourth of the product price. We’ve designed the product so that some minor damages may be fixed rather easily by replacing the parts yourself, which is much faster and more cost-efficient.

We greatly appreciate your cooperation and understanding in advance. Please contact us at support@popur.

com if you believe a product is functionally defective. After the 30-day return window, a product is not returnable, and is a de facto properly functioning unit if there is no claim of defects during the 30-day return window.

Please refer to the Warranty Policy for subsequent services. Wrong Address, Loss & Theft If you need to correct your shipping address, please email support@popur.

com within 24 hours of placing your order. If your order has already shipped, we may attempt to intercept the shipment.

If successful, your order will be resent to the corrected address once returned. If the carrier’s proof of delivery matches the shipping address provided in your order, Popur is not responsible for loss or theft.

Such orders are not eligible for re-shipment or refund. Any additional costs resulting from an address correction are the responsibility of the buyer.

Delayed or Stalled Transit Orders are shipped through reputable global and regional carriers (e. g.

, DHL, DPD, FedEx, UPS, USPS, Amazon Shipping, 4PX, SF Express, Yun Express, PPL Logistics, Purolator, UniUni, Allied Express, TOLL, Canada Post, Australia Post, and Universal Postal Union member networks). Popur is not liable for shipping delays or stalled tracking updates once an order is in the carrier’s possession.

Delivery issues should be addressed directly with the carrier; however, we are happy to assist with filing complaints or investigation requests. Self-Collection, Unsuccessful Delivery & Returned Shipments If a shipping carrier is unable to complete delivery—whether due to incorrect address information, unsuccessful contact attempts, or other delivery issues—your parcel may be held at a local pick-up location or returned to our warehouse.

Re-delivery can be arranged upon request, with shipping costs paid by the buyer. In certain situations, Popur may advance the return and re-shipping fees as a courtesy.

If you subsequently request a refund, the actual two-way transportation costs will be deducted from the refund amount.