At PETSFIT, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy outlines our order processing time, shipping coverage, available shipping methods, estimated delivery times, and other important delivery-related information.

Order Processing Time Orders are typically processed within 1–2 business days after they are placed. Processing times may be extended during: public holidays promotional periods peak shopping seasons unusually high order volume Business days refer to Monday through Friday , excluding public holidays.

Shipping Fulfillment Locations PETSFIT operates with inventory across multiple warehouse locations, including the United States, Canada, the United Kingdom, Germany, Japan, and China . Whenever possible, orders are fulfilled from the warehouse closest to the shipping address.

However, fulfillment location may vary depending on: inventory availability parcel size and product type destination country warehouse operating capacity In some cases, an order may be shipped from a different warehouse than expected in order to complete fulfillment. Shipping Coverage by Delivery Type ① Destinations with Three Shipping Options Available Shipping Methods Free Shipping — Free Standard Shipping — $9.

99 Expedited Shipping — $19. 99 North America United States (excluding Alaska, Hawaii, Guam, American Samoa, Marshall Islands, and other U.

S. territories) Europe Switzerland is not currently supported.

Austria Belgium Bulgaria Croatia Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom Asia Japan Singapore Malaysia South Korea Hong Kong SAR Taiwan Estimated Delivery Time Free Shipping : approximately 3–7 business days Standard Shipping : approximately 3–5 business days Expedited Shipping : approximately 2–3 business days ② Destinations with Standard Shipping Only The following destinations currently support Standard Shipping only , and only for parcels up to 3kg . Australia New Zealand Canada These orders are fulfilled from our China warehouse .

Available Shipping Method Standard Shipping only (packages up to 3kg) — $9. 99 Estimated Delivery Time Standard Shipping : approximately 7–10 business days Important Delivery Notes All delivery estimates above are provided after order processing and do not include the 1–2 business days processing time.

Shipping estimates are not guaranteed and may vary due to: customs clearance local carrier delays public holidays severe weather remote destination routing peak season volume other unforeseen logistics disruptions Warehouse Availability and Stock Allocation PETSFIT uses globally synchronized inventory across multiple warehouses. While we aim to ship from the nearest available warehouse, some products may not be stocked locally at the time of fulfillment.

If an item is unavailable in the closest warehouse, we may: ship it from another warehouse when possible contact you regarding an alternative option offer a replacement or refund if fulfillment is not possible Tracking Information Once your order has shipped, you will receive a shipping confirmation email with tracking details. Please note: some carriers may take 2–5 business days to update tracking information if you do not receive a shipping confirmation email within 5 business days of placing your order, please contact us Split Shipments For logistical reasons, items from the same order may sometimes be shipped separately.

This may happen when: products are fulfilled from different warehouses products require different shipping arrangements some items are available earlier than others If an order is split into multiple shipments, each shipment will receive its own tracking information. Incorrect Address or Failed Delivery Customers are responsible for providing a complete and accurate shipping address at checkout.

If delivery fails due to: an incorrect address an incomplete address refusal of delivery failure to receive the parcel Additional shipping charges or handling fees may apply before reshipment can be arranged, if reshipment is available. What Are Your Shipping Holidays?

PETSFIT will not ship on the following dates. Please note shipping estimates will begin the following business day.

New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day after Thanksgiving Christmas (December 22nd - 25th) Day after Christmas Contact Us If you have any questions about shipping, delivery, or tracking, please contact us at: support@petsfit. com Newsletter Unlock an Exclusive 12% off Discount Code , and You’ll Be the First to Hear about Giveaways, Promotions, the Latest Arrivals, and Animal Care Tips.

Sign up for PETSFIT now! PETSFIT Fashion and pets were once seen as parallel lines, but PETSFIT blends style, safety, and comfort into every design.

Email:support@petsfit. com petsfit12@gmail.

com Phone: +1 909-7706-033 Website Live Chat: Mon-Fri 9AM-6PM (PT) COMPANY INFO&SUPPORT TERMS & PRIVACY FOLLOW US American Express Apple Pay Diners Club Discover Google Pay JCB Mastercard PayPal Visa Copyright © 2026 PETSFIT .

Order Cancellation Orders can be canceled before shipment. If your order has been paid for and you need to change or cancel it, you must contact us within 12 hours.

Once the packaging and shipping process has started, the order cannot be canceled. In special cases, you can contact us and choose to refuse the package.

Thank you for your understanding. Return Policy Thank you for choosing our products.

To ensure your satisfaction, we have established the following return policy. Please read the terms carefully if you need to return an item: Return Period You can request a return within 30 days from the date you received the product.

(If purchased through non-official channels, please contact us separately for processing. ) Refund Timeline Once your refund request has been approved, the refund will be issued back to your original payment method within 1–3 business days .

Please note that the exact time it takes for the funds to appear in your account may vary depending on your bank or payment provider. Return Conditions The product must be unused, unwashed, and include all original tags and packaging.

The product must not have any damage or obvious signs of use. Non-Returnable Items Personalized custom items.

Discounted or promotional items (unless there is a quality issue). Return Process Please contact our customer service team via our support email at support@petsfit.

com or petsfit12@gmail. com , or through the website's online chat function to request a return.

A customer service representative will respond within 1-2 business days and provide detailed return instructions, including the return address and related precautions. Return Shipping If the return is due to a quality issue or incorrect item sent, the return shipping cost will be borne by us.

If the return is for other reasons, the return shipping cost will be borne by you. Refund Processing Your satisfaction is our priority.

We are proud to offer an absolute satisfaction guarantee, ensuring that you receive your items on time and as described. We highly value your satisfaction; therefore, every customer shopping at petsfit.

com enjoys the following guarantees: If you do not receive your order, we will issue a full refund. If the item does not match the description or is damaged, we will issue a full or partial refund.

If you do not want the received product, we will issue a full refund (you must return the item at your expense, and the item must be unused). Full refunds will not be provided under the following circumstances: The order did not arrive due to your fault (e.

g. , providing an incorrect delivery address).

The order did not arrive due to circumstances beyond our control (e. g.

, customs clearance delays, natural disasters). We will process your refund within 7 business days of receiving and inspecting the returned item.

The refund will be returned via the original payment method, and the exact time it takes to reflect in your account depends on your bank or payment platform's processing time. Exchange Policy If you need to exchange an item, please follow the above return process to request a return and then place a new order for the desired item.

Special Cases If the item is damaged during shipping, please contact us within 48 hours of receiving the item and provide photos and detailed information about the damage so that we can handle it promptly. If you have any questions about our return policy or need further assistance, please feel free to contact our customer service team.

Thank you for your understanding and support! Sincerely PETSFIT STORE Newsletter Unlock an Exclusive 12% off Discount Code , and You’ll Be the First to Hear about Giveaways, Promotions, the Latest Arrivals, and Animal Care Tips.

Sign up for PETSFIT now! PETSFIT Fashion and pets were once seen as parallel lines, but PETSFIT blends style, safety, and comfort into every design.

Email:support@petsfit. com petsfit12@gmail.

com Phone: +1 909-7706-033 Website Live Chat: Mon-Fri 9AM-6PM (PT) COMPANY INFO&SUPPORT TERMS & PRIVACY FOLLOW US American Express Apple Pay Diners Club Discover Google Pay JCB Mastercard PayPal Visa Copyright © 2026 PETSFIT .