PetSafe › Support › Policies and Terms Shipping Policy We want to ensure you get the right product at the right time for the right price. Processing Time - All online orders are processed the following business day.

Add 1 day to your shipping estimate for total estimated delivery time. Business days are defined as Monday-Friday, excluding holidays.

Free Shipping - We offer Federal Express Ground Home standard delivery for no charge on orders over $49 to the contiguous U. S.

excluding kennels. You should receive your order in 5 - 7 business days.

Because subscription products automatically receive free shipping, they don't count towards the $49 cart total for free shipping. Standard Shipping - For orders $49 or less, we ship for a nominal fee to the contiguous U.

S. Expedited Shipping - We also offer expedited 1-day or 2-day shipping for an additional charge.

Certain products including batteries and spray refills can only be sent by standard ground shipping due to mail regulations. Subscriptions - All subscription orders will receive free ground shipping within the contiguous U.

S. Call Customer Care if you are needing to place an expedited order outside of your subscription.

This can be done for an additional shipping fee. Because subscription products automatically receive free ground shipping, they do not count towards the $49 cart total for free shipping.

Alaska & Hawaii - Packages sent to Alaska and Hawaii will have limited shipping options and are not eligible for free or standard shipping. Exclusive to PetSafe.

net - We don't offer these shipping options or any other discounts or promotions on orders placed with any other e-commerce companies that we show on our site under Where to Buy . International Orders - We don't ship internationally from this website.

You can view products available from our retailers in other countries on our international site . Shipping FAQs What forms of payment do you accept?

We accept American Express, Visa, MasterCard, and Discover credit cards. Note that your bill will say "Radio Systems Corporation," the parent company of PetSafe.

How much is shipping? Orders over $49 receive free FedEx ground home shipping (contiguous U.

S. only).

Orders under $49 ship for a nominal fee. We also offer 2-day and overnight FedEx expedited shipping for an additional cost.

Orders to Alaska and Hawaii will have limited shipping options and aren't eligible for free or standard shipping. How do I cancel my order?

After you place an order, there is a limited time in which you can cancel or modify it. Once your order has been processed to our warehouse, we cannot make any modifications to the order, or cancel it.

Please send us a message by filling out this form , or give us a call at (866) 738-4379 to speak to a member of our Customer Care team. We'll be happy to help you with your order and answer any questions.

When will my package arrive? All orders are processed the following business day.

With standard FedEx Ground Home Delivery, you can expect your order to arrive 5-7 business days after the next business day. With 2-Day Express Shipping, you can expect your order to arrive 2 business days after the next business day.

Packages shipped with Standard Overnight Shipping will arrive 1 business day after the next business day. You’ll be able to track your package under My Account.

The package sender will be "Radio Systems Corporation," the parent company of PetSafe. What’s your return policy?

If for any reason you are not completely satisfied with your purchase, you can return it within 45 days for a refund of your purchase price. Shipping fees won't be refunded.

Read our full return policy . Is your checkout secure?

Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure.

You’ll also see the “McAfee Secure” icon at the payment step, which means our site has passed the daily McAfee security scan. Subscription FAQs Can I change my shipping address to/from Alaska or Hawaii?

If you change your address to ship to Alaska or Hawaii, you'll be charged additional shipping costs and you must authorize the additional payment amount. If you're changing your address from Alaska or Hawaii to a state within the contiguous U.

S. , you'll need to authorize the lesser shipping payment amount.

Can I change which product or how many products I receive with my subscription? To change your product or quantity, you'll need to cancel your current subscription and set up a new one.

Log in to your account. Go to My Subscriptions > Edit > Cancel subscription.

Click Cancel Subscription. Note that you can't cancel orders that are in the process of being shipped.

Browse our store to find the new subscription product you would like to receive. Note that not all products are available for our subscription program.

Add the product to your cart. Complete the checkout process.

Why is my subscription order in Pending status? Your subscription order will be Pending until we process and ship your order on your first order date.

You will receive your order 5-7 business days after your order date.

PetSafe › Support › Policies and Terms Return & Warranty Information Return Information Note: For purchases made through other online or store retailers, please contact retailer directly for their specific return policy. For purchases made through PetSafe.

com or by phone with our Customer Care: If for any reason you are not completely satisfied with your purchase, you may return it within 45 days for a refund of your purchase price. Returns are as easy as 1-2-3, just contact our Customer Service Team on 1-800-732-2677 or Chat with us.

Conditions Your return is subject to the following: Shipping charges are non-refundable. Defective products are allowed for return for replacement or credit within 45 days or if the product is still within its warranty.

All returns must be within 45 days of the original date of purchase. Thereafter, all sales are final.

All returns must be re-sellable, which is in original condition and in original packaging. Any items returned to us in used condition without packaging will not be credited.

Unfortunately, we cannot accept returned toys that have been in your dog's mouth for sanitary reasons. Returns must be shipped prepaid freight.

Any return sent back freight collect will be refused. Special order items are not returnable.

Products purchased from the PetSafe. net clearance section will not be accepted for return.

All replacement items will be shipped after PetSafe Brands has received and processed your defective return. A new tracking number will be sent to you for the replacement item when it ships.

All credits will be made back to the original payment method. PetSafe Brands will not be held responsible for customers ordering the wrong product(s), and all refusals will be credited minus the shipping charges.

If a package arrives damaged, contact Customer Care so a claim can be filed with the shipping carrier and a replacement can be ordered. *We do not require a signature on shipments.

Warranty Information Radio Systems Corporation (also known as “PetSafe Brands”) is the industry leader in Customer Pet Electronics; products are marketed under the PetSafe®, Innotek®, Invisible Fence®, Premier Pet®, Staywell® and SportDOG® brands. PetSafe Brands and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging.

Products purchased from unauthorized sellers, including unauthorized Internet sites, as well as used, refurbished or “as-is” products, will not be covered by our warranty, or receive any customer support. We are committed to customer satisfaction.

To that end PetSafe Brands cautions customers from purchasing any product that is not in its original packaging or specially marked refurbished packaging or any product from someone who is not an authorized reseller of PetSafe Brands products. Proof of Purchase from an authorized reseller must be provided to our customer care center before a warranty claim can be honored.

For your convenience, you may register your product and provide proof of purchase immediately after your purchase by contacting Customer Service at 1-800-732-2677 , by email at info@petsafe. net or chat through our website.

Thereafter, proof of purchase will not be required with submission of a warranty claim. Proof of purchase is defined as the sales receipt, order confirmation, or other documentation reasonably acceptable to PetSafe Brands that establishes the Delivery Date.

Canada Notice: This Return and Warranty Policy does not limit any rights or remedies available to consumers under applicable provincial consumer protection laws, including legal warranties that apply in certain provinces such as Quebec. ONE YEAR NON-TRANSFERABLE LIMITED WARRANTY (“WARRANTY AGREEMENT”) WHAT IS COVERED: Radio Systems Corporation (“PetSafe Brands”), warrants to the original retail customer purchaser who purchased a PetSafe Brands product from an authorized reseller of PetSafe Brands products, and not to any other purchaser or subsequent owner, that its PetSafe Brands product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the Delivery Date.

“Delivery Date” means (a) for products shipped to the customer, the date the product is delivered to the customer as confirmed by the carrier’s delivery records, or (b) for products purchased in-store, the date the customer takes possession of the product from the retailer. An “original retail customer purchaser” is a person or entity who is the original purchaser of the product or is a gift recipient of a new product that is unopened and in its original packaging.

When serviced by PetSafe Brands Customer Service, PetSafe Brands covers labor and parts for the first year of ownership commencing on the Delivery Date; after the first year, a service or upgrade charge will apply with regard to replacement of the product with new or refurbished items at PetSafe Brands’ sole discretion. This limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser re-sells the PetSafe Brands product or transfers the property on which the PetSafe product is installed.

In the event of a product defect, these are your exclusive remedies. PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for any other purpose.

However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive.

If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.

WHAT IS NOT COVERED: This non-transferable limited warranty does not apply to products purchased from unauthorized sellers, including unauthorized Internet sites. In addition, this non-transferable limited warranty does not provide protection against, and PetSafe Brands will have no liability under this non-transferable limited warranty for, any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe Brands’ instructions, use of non-PetSafe Brands accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Brands Customer Service, accident, alteration, defects in or failure of the surface the PetSafe Brands product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving defects in material or workmanship in the PetSafe Brands product.

Under no circumstances will PetSafe Brands be liable for any non-PetSafe Brands labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the original retail consumer purchaser’s property. INSTALLED PRODUCTS AND PROPERTY MODIFICATIONS Certain PetSafe Brands products, including, but not limited to, pet doors and pet containment systems, require installation that may involve cutting, drilling, trenching, or other modification to a customer’s door, wall, yard, landscaping, driveway, patio, concrete, wiring, or other structure or property.

ALL SUCH INSTALLATION ACTIVITIES AND PROPERTY MODIFICATIONS REFERENCED IN THIS WARRANTY AGREEMENT ARE PERFORMED AT THE CUSTOMER’S DISCRETION AND RISK. PROPERTY MODIFICATION EXCLUSION: PETSAFE BRANDS DOES NOT REIMBURSE OR PAY THE COST TO REPAIR, RESTORE, REFINISH, OR REPLACE ANY DOOR, WALL, GLASS, TRIM, FRAMING, LAWN, LANDSCAPING, CONCRETE, ASPHALT, WIRING, UTILITIES, OR OTHER PROPERTY THAT IS CUT, DRILLED, TRENCHED, OR OTHERWISE MODIFIED FOR INSTALLATION, USE, REMOVAL, OR REPLACEMENT OF A PRODUCT.

INSTALLATION AND LABOR EXCLUSION: WARRANTY COVERAGE AND RETURN REMEDIES REFERENCED IN THIS WARRANTY AGREEMENT APPLY TO THE PRODUCT ONLY. WARRANTY COVERAGE AND RETURN REMEDIES DO NOT INCLUDE COSTS OF INSTALLATION, REMOVAL, RETRENCHING, LANDSCAPING, ELECTRICAL WORK, CONTRACTOR FEES, OR OTHER LABOR COSTS ASSOCIATED WITH INSTALLATION OR REMOVAL OF THE PRODUCT.

THIRD PARTY INSTALLERS: PETSAFE BRANDS IS NOT RESPONSIBLE FOR THE ACTIONS, WORKMANSHIP, RECOMMENDATIONS, OR FEES OF THIRD PARTY INSTALLERS OR CONTRACTORS, WHETHER SELECTED BY THE CUSTOMER OR IDENTIFIED AS INDEPENDENT SERVICE PROVIDERS. ANY AGREEMENT FOR INSTALLATION SERVICES IS SOLELY BETWEEN THE CUSTOMER AND THE INSTALLER AND PETSAFE BRANDS IS NOT RESPONSIBLE FOR THE COSTS ASSOCIATED THEREWITH.

Installation Guidance: Any installation instructions, diagrams, layouts, or guidance provided by PetSafe Brands are general in nature and do not replace professional judgment regarding site conditions, structural considerations, utilities, soil conditions, or local codes. Limitation of Remedies: To the extent permitted by law, PetSafe Brands’ responsibility for any installed product is limited to repair, replacement of the product, or refund of the product purchase price in accordance with this warranty and return policy.

PetSafe Brands does not cover incidental or consequential damages arising from installation, removal, or property modification. DISCLAIMERS: This non-transferable limited warranty is in lieu of all other express warranties.

PetSafe Brands expressly disclaims and excludes all other warranties, express or implied, except as expressly stated herein. PetSafe Brands does not authorize any other person or agent to make any other express or implied warranties.

The implied warranties of merchantability and fitness for a particular purpose are limited in duration to one year from the delivery date. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

PetSafe Brands also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Purchaser assumes all risks and liabilities from the use or misuse of this product. Furthermore, PetSafe Brands will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe Brands to perform covered repair work due to circumstances beyond PetSafe Brands’ control.

REGISTERING THE PRODUCT: Within thirty (30) days of the Delivery Date, please contact Customer Service at 1-800-732-2677 , email at info@petsafe. net or via chat through our website to register your purchase.

A sales receipt from an authorized dealer of PetSafe Brands products may be required to obtain warranty coverage. Please keep this information in a safe place.

Failure to register a product does not affect the commencement or validity of the warranty, which begins on the Delivery Date. MAKING A WARRANTY CLAIM: To obtain warranty service, call the PetSafe Brands Customer Care Center.

In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054. Pursuant to this non-transferable limited warranty, PetSafe Brands will replace the part with a new or refurbished part.

This non-transferable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferable limited warranty period. Replacement as provided under this non-transferable limited warranty is the exclusive remedy of the consumer.

Neither labor to remove the part nor labor to install the refurbished or replaced part is covered. We constantly improve our products so the replacement may be slightly different than your original product.

GOVERNING LAW: This non-transferable limited warranty shall be governed by the laws of the State of Tennessee, U. S.

A. , and by the laws of the United States of America, without application of conflicts of laws principles.

Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee.

This warranty gives you specific legal rights, and you may also have other rights that vary from State to State. PUMP WARRANTY: Fountain replacement pumps when purchased individually have a 90-day warranty.

NYLON PRODUCT WARRANTY: All nylon products can be replaced as a one-time courtesy for a nominal chew fee. Contact Customer Care to ask about a replacement.

For purposes of this limited warranty, “PetSafe Certified Refurbished Products” means buy-back products, returned products, pre-owned products, and/or scratch & dent products that PetSafe Brands has: Fully tested Refurbished by replacing any defective modules identified during testing Thoroughly cleaned and inspected Repackaged (including appropriate manuals, probes, wire, new boxes, etc. ) Re-inspected prior to being sold PetSafe Certified Refurbished Products may have small cosmetic blemishes.

PetSafe Brands warrants to the original retail consumer purchaser who purchased a PetSafe Brands product from an authorized reseller of PetSafe Brands products, and not to any other purchaser or subsequent owner, that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the Delivery Date. During the warranty period, PetSafe Brands will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective.

In the event of a product defect, these are your only remedies. This warranty gives you specific legal rights, and you may also have other rights, which vary from State to State.

This limited warranty covers only product issues caused by defects in material or workmanship during ordinary consumer use and does not cover product issues caused by any other reason, including, but not limited to, product issues arising out of or related to commercial use, acts of God, misuse, limitations of technology, or customer modification of any part of the PetSafe Certified Refurbished Product. This limited warranty does not cover consumables, such as treats, batteries, or fuses.

This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited warranty is valid only in the United States.

This non-transferable limited warranty does not apply to products purchased from unauthorized sellers, including unauthorized Internet sites. All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty.

No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some States do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

Except as provided in this warranty and to the extent permitted by law, PetSafe Brands is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.

Exceptions: Wire Break Locator The Wire Break Locator (RFA-590 and RFA-591) has a 90-day warranty. Making a Warranty Claim If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty replacement for your product.