Automatic Clean, Delivered Free shipping, secure packaging, and real-time tracking for every PetPivot. Free Shipping We offer free shipping to physical addresses in the contiguous U.

S. (lower 48 states).

We currently do not ship to Alaska, Hawaii, or Puerto Rico. 1–3 Business Days Processing Orders are shipped Mon-Fri.

Orders placed on weekends ship the following week. 3–7 Business Days in Transit General Ground Shipping.

Times may vary based on location and weather. Order Updates You'll receive a tracking number via email once shipped.

Tracking remains active for 60 days . Address Changes Changes possible before dispatch only.

No P. O.

Boxes allowed. Arrive Safe Guarantee Damaged in transit?

Send us a photo immediately. Contact Support → The Journey Home From our warehouse to your living room.

The Prep Your PetPivot is quality checked and packed securely. On the Move Allow 1–3 business days for processing.

Tracking is sent after shipment. Arrival Delivered to your doorstep, ready to unbox.

Scoop-Free Life Plug it in, let your cat explore, and relax. Shipping Is shipping really free?

Yes. We offer free standard shipping on all orders shipped within the contiguous U.

S. (the lower 48 states) .

There’s no minimum order amount and no hidden handling fees for eligible addresses – the price you see at checkout is the price you pay. Do you ship to Hawaii?

At the moment, we do not ship to Hawaii, Alaska, or Puerto Rico . Our current free shipping service only covers the lower 48 states .

We’re always reviewing our logistics, and if this changes in the future, we’ll update our policy right away. Ship to PO or APO?

No. We’re currently unable to ship to PO Boxes or APO/FPO/DPO addresses .

Please provide a full physical street address (including unit, company name, etc. if applicable) at checkout so the carrier can complete the delivery smoothly.

Any extra shipping fees? For eligible U.

S. addresses in the lower 48 states, standard shipping is free , and you will not see extra shipping charges added at checkout.

Any taxes or duties that may apply are shown clearly before you place your order—no surprise shipping fees afterward. Is my address eligible?

For U. S.

orders, we currently ship to physical street addresses in the lower 48 states only. Your address is eligible if: It is located in the contiguous U.

S. , and It is not a PO Box or APO/FPO/DPO address.

If your address doesn’t meet these conditions, the order may not go through or we’ll contact you to update your shipping details. Processing & Delivery Time How long to process?

We usually process orders within 1–3 business days after you place them. During peak times (such as holidays or big sales), processing may take a bit longer.

Orders are processed and shipped Monday to Friday , excluding holidays. Orders placed from Friday to Sunday will typically be processed and shipped the following week .

When will my order arrive? Once your order is processed and shipped, the general ground shipping time is 3–7 business days within the contiguous U.

S. In total, most customers receive their orders in about: 1–3 business days for processing, plus 3–7 business days for transit.

Please note that this is an estimated timeframe and can vary based on your location, weather, and the carrier’s performance. Do you ship on weekends?

We ship orders from Monday through Friday , excluding holidays. Orders placed on Friday, Saturday, or Sunday will usually be processed and shipped the following week , once our warehouse reopens.

Holiday or sale delays? Possibly.

During peak periods such as major holidays or big promotional events, both order processing and carrier transit times can be longer than usual. We still do our best to ship within 1–3 business days , but delays may occur.

We recommend ordering a bit earlier during busy seasons if you’re on a tight timeline. Order late, what now?

First, please: Check your tracking information to see the latest scan from the carrier. Allow an extra 1–2 business days , as carriers can sometimes experience delays due to weather or operational issues.

If the package is still not delivered and the tracking hasn’t updated, feel free to contact us at support@petpivot. com with your order number.

We’ll help look into it with the carrier. Please note that tracking is active for 60 days , so reach out to us within this period so we can assist you effectively.

Order Confirmation, Tracking & Delivery Issues When will I receive my order confirmation? Right after you place an order, we automatically send a confirmation email with your order details and shipping address.

If you don’t see it within 24 hours : Check your spam or junk folder . Make sure you entered the correct email address at checkout.

If you still can’t find it, please contact us at support@petpivot. com with your name and any details you have—we’ll help locate your order and confirm its status.

When will I get tracking? Once your order has been processed and shipped , you’ll receive a shipping confirmation email containing your tracking number .

You can then use this tracking number on the carrier’s official website to see real-time updates. Tracking usually becomes active within 24 hours after the shipment is picked up by the carrier.

Tracking stuck or not updating? Not necessarily.

It’s common for tracking to pause or update slowly at certain points in transit. Here’s what you can do: Wait 24–48 hours to see if there are new scans.

Confirm you’re checking the number on the carrier’s official website . If tracking still hasn’t updated or looks incorrect, email us at support@petpivot.

com with your order number and tracking number. We’ll contact the carrier for more information.

Please keep in mind that tracking is only active for 60 days , so contact us within this time frame for assistance. Can I change my address?

Yes—as long as your order has not been dispatched yet , we can help you update your shipping address. If you notice an error, please contact us as soon as possible at support@petpivot.

com with the correct address. Once the order is in transit , we’re unfortunately unable to change the address or reroute the package.

Item arrived damaged—what now? We’re sorry if your order arrived in less than perfect condition.

If your package is damaged: Take clear photos or a short video showing the condition of the product and packaging. Email everything to support@petpivot.

com along with your order number and a brief description of the issue. Our support team will review the evidence and offer the next steps , which may include a replacement, partial refund, or another solution depending on the situation.

Only the Perfect Match Belongs Here We hope everything in your home sparks lasting joy. If you and your cat don't absolutely love it, let us know, and we'll take care of the rest.

Returns & Cancellations Everything you need to know, simple and transparent. Overview Rules Process Cancel 30-Day Window You have 30 days from the date you receive your order to initiate a return request.

*Applies only to items purchased directly from petpivot. com.

Shipping Costs Quality Issue Defects, wrong item We Pay Personal Reason Changed mind You Pay ⚠️ Important Note Please do not return products without permission . Unauthorized returns cannot be tracked and will not be refunded.

Refund Requirements ⌄ Returned in original packaging carton . All accessories & manuals included.

Product must be thoroughly cleaned . Undamaged and fully functional.

Non-Returnable Items ⌄ The following cannot be returned: Special order items: Cat Litter. Litter Base Pad.

Waste Bags. Waste Container.

Support Legs. Power adapter.

Cat Litter Remover . Products damaged by improper installation.

Items missing serial numbers. Items with user-inflicted scratches.

STEP 1 Step 1 Initiate Return Email our team at support@petpivot. com .

Please include: • Order Number • Reason for return • Photos/Videos of product & intact packaging STEP 2 Step 2 Approval & Label We will review your request. If approved, we will send you a Return Shipping Label (for quality issues) or the correct return address.

STEP 3 Step 3 Pack & Ship Repack the item in its original carton with all parts. Apply the label or address and drop it off at the carrier.

⚠️ Must be cleaned STEP 4 Step 4 Refund Issued Refunds are issued to original payment method within 3-5 business days after inspection. Want to cancel an order?

The ability to cancel depends on the shipping status: ✓ Before Shipping If not shipped yet, we can cancel immediately for a full refund . Email to Cancel ⚠ After Shipping If package is en route, we cannot intercept.

Please wait to receive it, then follow the Return Process . ⚠️ Damaged Item?

Please inspect your order immediately upon reception. If damaged, contact support@petpivot.

com right away. Still have questions?

Email support@petpivot. com Return & Accessory Policy ✅ Eligible for Return ✓ AutoScooper Cat Litter Box (Main Unit) ❌ Non-Returnable Items (Cannot be returned individually) ✗ Litter Base Pad ✗ Waste Bags ✗ Waste Container ✗ AutoScooper Cat Litter Box Support Legs ✗ Power adapter ✗ Cat Litter Remover Why are certain accessories non-returnable?

To protect your pet's health and maintain strict industry standards, specific accessories are final sale: Hygiene & Safety: Items designed to handle pet waste carry cross-infection risks and cannot be safely resold. 100% Sterile Guarantee: Even if unused, we cannot medically verify an item's sterility once it leaves our facility.

We never restock these to ensure every product we ship is brand new. Consumables: Single-use items like Waste Bags are easily compromised once opened.

Note: If returning the AutoScooper Cat Litter Box, all original accessories must be included. Individual purchases of the accessories listed above are final sale.

Return Timeline & Packing Guide A clear timeline + packing checklist—keep refunds fast. Return shipping costs Submit request 0–24h review Return shipping 2–7 days Warehouse inspection 1–2 days Refund issued 3–5 business days Return shipping costs Packing tips If the return is caused by the consumer, consumer should be responsible for the shipping fee.

The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

✉️ Email support Make this step smooth: Use the checklist below to avoid delays or rejections. Checklist Submit request 0–24h review Packing tips Email support@petpivot.

com. Please include: • Order Number • Reason for return • Photos/Videos of product & intact packaging ✉️ Email support Make this step smooth: Use the checklist below to avoid delays or rejections.

Checklist Order number included Reason for return included Photos/Videos attached Packaging is intact Return shipping 2–7 days Packing tips After approval, we’ll send a Return Shipping Label (for quality issues) or the correct return address. ✉️ Email support Make this step smooth: Use the checklist below to avoid delays or rejections.

Checklist Repack in the original carton (required) All accessories & manuals included Outer carton sealed firmly Keep the tracking number Warehouse inspection 1–2 days Packing tips When received, our team inspects the item for cleanliness, completeness, and condition. ✉️ Email support Make this step smooth: Use the checklist below to avoid delays or rejections.

Checklist Product thoroughly cleaned No user-inflicted scratches Serial number visible Undamaged and functional Refund issued 3–5 business days Packing tips Refunds are issued to the original payment method after inspection is completed. ✉️ Email support Note: Bank processing time may vary after a refund is issued.

Make this step smooth: Use the checklist below to avoid delays or rejections. Checklist Refund goes to original payment method Bank processing time may vary Watch for confirmation email Tip: Take photos before shipping (outer carton + serial number + inside condition).

Packing essentials Avoid delays Clean it first — returns must be thoroughly cleaned. All parts included — accessories & manuals.

Serial number visible — do not remove/cover it. Original carton required — include all original accessories and manuals.

Take photos — outer carton + serial + inside condition. 📎 Send photos 📍 Ask address Returns & Refunds FAQ Quick answers to the most common questions—simple and transparent.

Clear What’s the return window? Tap to expand You have 30 days from the date you receive your order to initiate a return request.

Applies only to items purchased directly from petpivot. com.

How do I start a return? Tap to expand Email our team at support@petpivot.

com. Please include: • Order Number • Reason for return • Photos/Videos of the product & intact packaging Can I return without contacting you first?

Tap to expand Please do not return products without permission. Unauthorized returns cannot be tracked and will not be refunded.

Who pays for return shipping? Tap to expand Quality issue (defects, wrong item): We pay.

Personal reason (changed mind): You pay. What are the refund requirements?

Tap to expand To qualify for a refund, the return must meet these requirements: • Returned in original packaging carton • All accessories & manuals included • Product must be thoroughly cleaned • Undamaged and fully functional What items are non-returnable? Tap to expand Cat litter is nonreturnable.

Litter base pads, waste bags, waste containers, AutoScooper support legs, power adapters, and cat litter remover tools purchased separately are final sale and cannot be returned individually. Contact support@petpivot.

com if an item is damaged or incorrect. All original accessories must be included when returning an AutoScooper machine.

Other condition and eligibility requirements in the Return Policy also apply. What happens after I request a return?

Tap to expand We will review your request. If approved, we will send a Return Shipping Label (for quality issues) or the correct return address.

How long does a refund take? Tap to expand Refunds are issued to the original payment method within 3–5 business days after inspection.

Can I cancel my order? Tap to expand Before shipping: we can cancel immediately for a full refund.

After shipping: we can’t intercept the package—please receive it first, then follow the return process. What if my item arrives damaged?

Tap to expand Please inspect your order immediately upon reception. If damaged, contact support@petpivot.

com right away. No results.

Try searching “shipping”, “refund”, or “30 days”. Still have questions?

Email us with your order number and photos/videos (if applicable). Contact support@petpivot.

com → Return address To ensure a smooth return process, please choose the address closest to you. Option A: California (West) LINKW+LT0GZZN 9570 Santa Anita Ave, Unit B Rancho Cucamonga, CA 91730 Tel: 909-481-8999 Option B: New Jersey (East) LINKW+LT0GZZN 1120 US-22 Bridgewater, NJ 08807 Tel: 804-353-1900 Option C: Texas (Central) LINKW+LT0GZZN 5324 Peachtree Rd Balch Springs, TX 75180