Last updated: June 10, 2026 Thank you for your support of PETKIT. This Shipping Policy outlines how PETKIT processes, ships, and delivers orders placed through our official store.

Shipping Regions We currently ship within the contiguous United States only. For customers outside the United States, please visit our Where to Buy page to find the appropriate regional store and authorized retailers.

We are unable to ship to the following locations: Alaska Hawaii Puerto Rico Guam U. S.

Virgin Islands Armed Forces Americas / Europe / Pacific Delivery Address Eligibility PETKIT primarily ships to residential and commercial addresses . P.

O. Boxes and APO/FPO/DPO addresses are generally not supported, except for small parcels handled through postal services.

If you are unsure whether your address is eligible, please contact us at support@petkit. com before placing your order.

Shipping Times Orders are typically processed and shipped within 1-2 business days (Monday–Friday) after payment is confirmed. Orders are not shipped or delivered on weekends or carrier holidays.

Pre-order items will ship according to the estimated timeline listed on the corresponding product page. During holidays and peak sales periods (e.

g. , Black Friday and Cyber Monday), processing times may be slightly longer due to high order volumes.

We aim to process all orders within 5 business days . If any significant delay occurs, you will be notified via email.

If you wish to postpone a shipment, please contact us immediately at support@petkit. com after placing your order.

Once your order has shipped, delivery time may vary depending on your location and carrier operations. Shipping Fee United States (Contiguous) Free shipping on all cat litter products Free shipping on orders over $39 $5.

99 flat rate for orders under $39 Order Fulfillment & Split Shipments Orders may be shipped from different warehouses If items are stored separately or temporarily unavailable, your order may arrive in multiple packages No additional shipping fees will be charged for split shipments Address Changes & Shipping Surcharges Once an order is placed, the shipping address is considered final and confirmed . Address Change Requests If you need to request an address change, please contact us as soon as possible at support@petkit.

com . We will do our best to assist, but cannot guarantee that changes can be made before the order is processed or shipped.

If the order has already been shipped or delivered to the original address provided at checkout: PETKIT is not responsible for any loss or delivery issues Any return or refund requests will follow our standard return policy Return shipping costs are the responsibility of the customer Shipping Surcharges In some cases, additional shipping surcharges determined by the carrier may apply. These may be charged at checkout or billed retrospectively based on actual carrier fees.

Common reasons include: Address changes initiated after order shipment (by either sender or recipient) Delivery to remote or extended service areas (e. g.

, Delivery Area Surcharge (DAS) or Extended Area Surcharge (EAS)) Delayed or Stalled Transit We ship through reputable carriers including USPS, FedEx, UPS, Amazon Logistics, UniUni and other regional logistics partners. Once an order has been handed over to the carrier, PETKIT is not responsible for delays, stalled tracking updates, or transit disruptions.

If issues occur, we recommend contacting the carrier directly. However, our support team is happy to assist with filing claims or investigation requests when needed.

Self-Collection, Unsuccessful Delivery & Returned Shipments If a carrier is unable to complete delivery due to reasons such as: Incorrect address Failed delivery attempts Unclaimed package at pickup point The parcel may be held at a local facility or returned to our warehouse. In such cases: Re-delivery can be arranged upon request (shipping costs paid by the customer) If a refund is requested, original and return shipping costs will be deducted from the refund amount

Last updated: April 22, 2026 Thank you for your support of PETKIT. This Shipping Policy outlines how PETKIT processes, ships, and delivers orders placed through our official store.

Shipping Regions We currently ship within the contiguous United States only. For customers outside the United States, please visit our Where to Buy page to find the appropriate regional store and authorized retailers.

We are unable to ship to the following locations: Alaska Hawaii Puerto Rico Guam U. S.

Virgin Islands Armed Forces Americas / Europe / Pacific Delivery Address Eligibility PETKIT primarily ships to residential and commercial addresses . P.

O. Boxes and APO/FPO/DPO addresses are generally not supported, except for small parcels handled through postal services.

If you are unsure whether your address is eligible, please contact us at support@petkit. com before placing your order.

Shipping Times Orders are typically processed and shipped within 1-2 business days (Monday–Friday) after payment is confirmed. Orders are not shipped or delivered on weekends or carrier holidays.

Pre-order items will ship according to the estimated timeline listed on the corresponding product page. During holidays and peak sales periods (e.

g. , Black Friday and Cyber Monday), processing times may be slightly longer due to high order volumes.

We aim to process all orders within 5 business days . If any significant delay occurs, you will be notified via email.

If you wish to postpone a shipment, please contact us immediately at support@petkit. com after placing your order.

Once your order has shipped, delivery time may vary depending on your location and carrier operations. Shipping Fee United States (Contiguous) Free shipping on all cat litter products Free shipping on orders over $39 $5.

99 flat rate for orders under $39 Order Fulfillment & Split Shipments Orders may be shipped from different warehouses If items are stored separately or temporarily unavailable, your order may arrive in multiple packages No additional shipping fees will be charged for split shipments Address Changes & Shipping Surcharges Once an order is placed, the shipping address is considered final and confirmed . Address Change Requests If you need to request an address change, please contact us as soon as possible at support@petkit.

com . We will do our best to assist, but cannot guarantee that changes can be made before the order is processed or shipped.

If the order has already been shipped or delivered to the original address provided at checkout: PETKIT is not responsible for any loss or delivery issues Any return or refund requests will follow our standard return policy Return shipping costs are the responsibility of the customer Shipping Surcharges In some cases, additional shipping surcharges determined by the carrier may apply. These may be charged at checkout or billed retrospectively based on actual carrier fees.

Common reasons include: Address changes initiated after order shipment (by either sender or recipient) Delivery to remote or extended service areas (e. g.

, Delivery Area Surcharge (DAS) or Extended Area Surcharge (EAS)) Delivery Confirmation Once a shipment is marked as “Delivered” by the carrier to the shipping address provided at checkout, PETKIT's delivery obligation is considered fulfilled. Customers will receive a shipping confirmation email when the order ships and may receive a delivery confirmation email once the carrier confirms successful delivery.

If a package is marked as delivered but cannot be located, customers should first: Verify the shipping address provided at checkout Check around the delivery location, mailbox, parcel locker, front desk, garage, or other secure areas Ask household members, neighbors, property managers, or reception staff whether the package was accepted on their behalf If the package still cannot be located, customers should contact PETKIT Support for further assistance. Delayed or Stalled Transit We ship through reputable carriers including USPS, FedEx, UPS, Amazon Logistics, UniUni and other regional logistics partners.

Once an order has been handed over to the carrier, PETKIT is not responsible for carrier delays, stalled tracking updates, weather disruptions, transportation interruptions, labor shortages, or other carrier-related transit issues. If issues occur, we recommend contacting the carrier directly.

However, our support team is happy to assist with filing claims or investigation requests when needed. Lost or Stolen Package Investigation If tracking information shows that a package has been delivered, but the customer believes the package is lost, missing, or stolen after delivery, PETKIT may request supporting documentation to assist with carrier investigations, insurance claims, or package protection claims.

Supporting documentation may include: Police report receipt Security camera footage Carrier investigation results Notarized statement Other reasonable documentation requested during the investigation process Failure to provide requested supporting documentation may limit our ability to investigate the claim or assist with compensation requests. For orders purchased with Worry-Free Delivery (Seel Protection) , customers should submit claims directly through the Seel Resolution Center and provide all requested documentation required for claim review.

Self-Collection, Unsuccessful Delivery & Returned Shipments If a carrier is unable to complete delivery due to reasons such as: Incorrect address Failed delivery attempts Unclaimed package at pickup point The parcel may be held at a local facility or returned to our warehouse. In such cases: Re-delivery can be arranged upon request (shipping costs paid by the customer) If a refund is requested, original and return shipping costs will be deducted from the refund amount FAQ Q: Where do you ship from?

A: Orders are fulfilled from warehouses across the United States. Q: How can I track my order?

A: Once your order ships, you will receive a tracking number via email. You can visit Track Order page and use the provided code to track your order delivery status.

Please contact support@petkit. com If you haven't received your tracking code.

Q: Will my order arrive in multiple packages? A: Yes.

If items are stored in different warehouses or shipped separately, your order may arrive in multiple packages at no additional cost. Q: What if I entered an incorrect address?

A: Please contact us immediately. We will try to update your address, but changes are not guaranteed once processing begins.

Q: What should I do if my package is marked as delivered but cannot be located? A: If your package is marked as delivered but cannot be found, please contact our support team at support@petkit.

com and provide one of the following: a. Police report receipt File a report online or in person with your local police department Search: “City Name + police department + online report” Look for “Online Reporting” or “File a Police Report” You will receive a Report Number as confirmation b.

Security footage (if available) Video showing the package was delivered and subsequently taken c. Carrier confirmation Proof from the shipping carrier stating the package is lost or cannot be located d.

Notarized statement A notarized document describing the lost package incident Can be completed via a library, law office, or certified online notary If you purchased Worry-Free Delivery (Seel Protection) , please file your claim directly at https://resolution. seel.

com and submit the required information above to complete your claim.