Shipping Policy All orders are free shipping and tax. Only the automatic cat litter box is in stock in the German warehouse, other products are sent from mainland China.

We will ship your order by local UPS or DHL express company from Germany warehouse or via EMS or Yunexpress delivery from China. The transportation logistics track can be traced back by querying the waybill number https://www.

17track. net/ Delivery To US The U.

S. area only supports shipping from China warehouse, and the package delivery time is 3-15 working days according to the channel selected below.

Shipping Fee & Delivery Time: $0 shipping fee for all Products, 7-15 days standard delivery by EMS or Yunexpress from China. $9.

99 fast shipping fee for all Products，3-10 days express delivery by Yunexpress from China. Shipping from China address: Delivery To EU Only Automatic litter box in stock in Germany warehouse， 2-7 working days delivery to EU countries.

Other products only support shipping from China warehouse, and the package delivery time is 3-15 working days according to the channel selected below. Support Duty-Free Free Shipping For These 25 EU Countries: Germany, UK, Czech Republic, Poland, Spain, Italy, Austria, Belgium, Luxembourg, Netherlands, Denmark, France, Bulgaria, Estonia, Finland, Romania, Croatia, Lithuania, Latvia, Portugal, Sweden, Hungary, Slovakia, Slovenia, Monaco Shipping Fee & Delivery Time: $0 shipping fee for Automatic litter box, 2-7 days express delivery by local UPS or DHL company delivery from Germany warehouse.

$0 shipping fee for all products, 7-15 days standard delivery by EMS or Yunexpress from China. $9.

99 fast shipping fee for all products s，3-10 days Express delivery by Yunexpress from China. Shipping from Germany Warehouse address: Wise Trading GmbH Mercatorstr.

10 46485 Wesel Germany Order processing We need 12-24 hours of processing time and then your order will be shipped. (Monday-Friday) It's our goal to make sure your order is processed quickly and efficiently.

We will ship from our warehouse in China or Germany within 24 hours, depending on the product you purchased. Only the clean cat litter box is in stock in the German warehouse, other products are sent from mainland China.

European customers who purchase the self-cleaning cat litter box will ship from Germany, and American customers will ship from mainland China. 2-7 working days Free express delivery to EU only for automatic cat litter box shipping from Germany warehouse.

3-15 working days delivery to US or EU for all products are shipped from China. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation.

Please check the order backstage to confirm how long it will take for the delivery. If you want to know shipping information, you could contact us by leaving a message at support@petjc.

com . We will get back to you in 24 hours.

Affected by Covid-19, there will be some delays on the delivery.

We have a 30-day return policy, which means you can request a return within 30 days of receiving the item. To be eligible for a return, your item must be in the same condition as the item you received, unworn or unused, labeled and in its original packaging.

You will also need a receipt or proof of purchase. Acceptable return 1.

For defective products (such as product not working, product damaged, missing accessories, received the wrong item, etc. ) please check your order when you receive it, if the item is defective, damaged, or received the wrong item, please contact us immediately so we can assess the problem and correct it.

We provide a timely replacement, repair, or return service within 30 days of receipt, customers do not need to pay more 2. For non-defective products (such as orders shipped due to customer errors, wrong selection, unsatisfactory products received, etc.

), we provide return services within 30 days after receipt, but the customer is responsible for the Return logistics fee, the specific return fee depends on the product. Unacceptable return 1 The returned product is in a different condition than the one received, if there are signs of wear and use, proof of purchase cannot be provided, etc.

2 Product damage caused by improper operation 3 products received more than 30 days 4 Specials and Discounts products or Gift Cards 5 Certain types of merchandise cannot be returned, such as perishables (such as food, flowers, or plants), custom products (such as special orders or personalization), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, please contact us. To initiate a return, you can contact us at support@petjc.

com . If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package.

Items sent back to us without a prior return request will not be accepted. You can always contact us at support@petjc.

com with any return issues. Communicate The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, buy the new item separately.

Refund Once we have received and checked your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method.

Keep in mind that it may also take some time for your bank or credit card company to process and issue the chargeback.