I just placed an order, when will it ship? Please allow 0- 1 business days of processing and production time for your order to ship out.

How long does shipping take and how much does shipping cost? For the United States and Canada (excluding remote areas) For Remote Areas (Alaska, Hawaii, and Puerto Rico) How much does shipping cost?

We offer free shipping on all domestic orders above $39! For orders under $39, an additional shipping fee ($6) may apply, you can check the exact amount on your cart.

When will I receive my order? For most locations within the U.

S. mainland, your order will arrive in 5-10 business days.

What is the status of my order? There will be several emails send to you on different states.

After your payment is confirm, you will first receive an email of <Order Confirmation> ; a second email will be send once the <product is ready to ship> ; then a third email will be send once the <The Product is Shipped> , which includes the tracking number. Lastly, when you order has arrived, you will receive an email of <Products Delivered> Do you ship to P.

O. boxes?

Some of our products is too large to put in the P. O.

boxes, but we do support shipping to P. O.

boxes for small products like comb and air purifier. How to modify your order information?

1. To make any changes, please contact us ( customerservice @petmarvel.

com) within 24 hours of placing your order. We provide free modifications before shipment.

2. If your order has already been shipped, a modification fee of $35 per order (charged by the logistics provider) will apply, and any additional shipping costs will be the customer’s responsibility.

Which carrier do you use? We are collaborate with Fedex, USPS and UPS, your order will be shipped by one of the carrier subject to your address.

How do I cancel my order? Please reach out to customerservice @petmarvel.

com as soon as possible, once we received your email, we will update your order and w e will contact you in 24 hours. What happens if my package gets lost?

All items purchased from www. petmarvel.

com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Pet Marvel is committed to ensuring customer satisfaction. Any product purchased directly through us at petmarvel.

com that does not meet your expectations is backed by a 30-day satisfaction guarantee. This means that if you are not satisfied with your purchase for any reason, you may return it within 30 calendar days of the date of purchase, and we will refund your purchase price.

You will only be responsible for return shipping costs. If you purchased your Pet Marvel product through a third-party retailer, you must coordinate your return directly with that retailer.

To qualify for a refund, all of the following conditions must be met: The request must be initiated with our team within 30 days of the purchase date. The returned product must be in perfect condition and function without any abnormalities.

The returned item must contain all accessories, manuals, etc. The returned item should be returned in its original packaging (cardboard box and paper sleeve).

*If the product does not meet the above requirements, the return may be refused. *All products should be cleaned before returning.

Returned products that are not clean may be subject to a $50 cleaning fee, which will be deducted from your refund. Certain items cannot be returned, including: Clearance or final-sale items Customized or personalized products Items clearly marked as “Non-Returnable” on the product page Items missing original packaging or with significantly damaged original packaging Used items that are not defective, due to hygiene and safety concerns Gifts (unless there is a verified quality issue) Please note that any items returned without authorization will not be eligible for a refund and will be refused upon arrival at our return center.

How do I request a return or replacement? 1.

If you would like to request a return or exchange, please email our support team at customerservice@petmarvel. com with your order number or a screenshot of your purchase, as well as the item(s) you would like to return and the reason why.

2. Upon receiving our return instructions, please package the item(s) to be returned in the original packaging and drop it off at your local post office or other courier.

NOTE: Send the package using a carrier (such as FedEx® or UPS®) that will provide you with a tracking number. We are not responsible for packages lost without tracking.

3. Refunds.

We will inspect your return within 3 business days of receiving it. Once we confirm that your package is in order, your refund will be processed within 7–10 business days, and the money will be automatically transferred to your original payment method (e.

g. , credit card, PayPal, or other payment method) within a certain number of days, depending on the bank or credit card issuer.

NOTE: All refund recipients will receive an email confirmation for their records. Where the package shoud be shipped to?

Please send us a return request through email at customerservice@petmarvel. com (reply within 24 hours), A U.

S. address will be provided if the request is granted.

What can I do if I don't receive my refund? Once your refund request is granted by us, your money will be withdrawn from our account and we will wait for bank or other third-party payment method (e.

g. , Paypal) to process it.

Normally, your money will be back to your account within 3 business days, Please get in touch with your bank or a third-party payment supplier for further assistance. Do I need to pay a return shipping fee if I don't receive what I purchased?

If the responsibility lies in your part, for example, if you are not satisfied with your product, if it is no longer needed, if you seek maintenance after the warranty, etc... You will need to pay the return shipping fee.

If the responsibility lies in our part, for example, wrong package, broken package, etc. A pre-paid shipping label will be sent to your account, so You DO NOT need to pay any shipping fees.

Simply print the label and hand your package to the designated fulfillment supplier. What is your warranty?

Our products undergo strict 100% testing before leaving the factory, and we proudly offer a 1-year warranty for all items. Within one year of delivery, we offer free repairs or replacements.

For assistance, contact our customer service team at customerservice@petmarvel. com.

Note: Human-induced damage or pet-related damage is not covered under warranty. Please refer to our Warranty Policy for details.