Shipping Policy Shipping Costs and Taxes *Warehouse Add: 1993 W Casmalia St, Rialto, CA 92377 1. OUPES offers Free Shipping excluding Alaska, Hawaii, Virgin Islands and Puerto Rico on all items and we only service only for US customers.

2. Sales tax will be collected at the time of order settlement, and the customer's corresponding state sales tax will be paid directly through the Shopify platform.

Shipping Locations 1. Shipping is valid for shipping addresses in the United States and excluding Alaska, Hawaii, Puerto Rico, and excluding Guam for some products.

2. We do not deliver to P.

O. Boxes and APO/FPO addresses.

Shipping Methods All orders are shipped out via FedEx . For some addresses FedEx cannot arrive, we will ship the package by USPS.

Shipping and Delivery Estimates We ship in-stock orders as soon as possible. In most cases, your order is estimated to ship on the next business day.

This is often the day you placed it or the day after, but there are situations where it may take longer. All estimates are based on business days.

If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier.

For example, if you ordered one product from OUPES, it will take: 1-2 business days for processing; 3-5 business days for delivery. There will be a delay in the delivery of pre-order products.

Please refer to the payment page for the specific delivery date. Products shipped via free shipping service are normally delivered within 4-7 business days after placing the order.

In addition to pre-order products, if any shipments are not dispatched after label creation, orders that exceed 8 business days may opt for cancellation and return. When encountering force majeure, the processing of orders will be delayed.

Nevertheless, it is ensured that your order will be processed in a fast manner when the weather permits. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at support@oupes .

com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivery carrier.

Shipping Orders Orders will be shipped within 1-3 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events.

Order(s) of various products may be delivered in separate shipments. All purchases through oupes.

com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Orders Tracking You will be sent at least 2 emails for each order you place: Once you've placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.

For the exact locations of your shipment, please track your items on the carrier's official website. If you haven't found the email, please check your spam box and add OUPES to your contact list.

Note 1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if the product didn't meet your expectation or placed the wrong order after the order has been shipped out.

3. Items that weigh less than 150lbs will be dispatched by FedEx.

While items that weigh more than 150lbs will be delivered by truck.

OUPES Power Station - Warranty and Return Warranty and Return 1. Overview 1.

1 Purpose This policy aims to enhance your after-sales service experience and standardize procedures to ensure efficient and high-quality support. 1.

2 Applicable Customers Applies to customers who purchased OUPES products through official North American website channels . If other platforms or sellers offer differing policies, contact your point of purchase for warranty fulfillment ; 1.

3 US After-Sales Contact Phone : +1 (209) 400-9909 (Mon–Fri, 9:00 AM–5:00 PM EST) Email : support@oupes. com (5x24h, Sun 6PM to Friday 6PM EST) Online Support : oupes.

com (5x24h, Sun 6PM to Friday 6PM EST) APP : Download 2. Warranty Terms 2.

1 Warranty Coverage Product Category Warranty Period Guardian/Mega/Exodus Series 5 years G5/B5/B2 Extra Batteries 5 years 800W Alternator Charger 2 year Solar Panels & Accessories 1 year (Updated Dec 2025) 2. 2 Warranty Conditions a.

Proof of Purchase : Order number + confirmation email + logistics details (showing product, price, channel, and dates). b.

Start Date : Warranty begins on delivery date (or 30 days post-purchase if logistics proof is unavailable). c.

Defect Reporting : Coverage determined by the earliest of: Phone/email/app submission date. d.

Returns : Unconditional returns within 30 days for oupes. com US orders.

Returns due to customer reasons may incur restocking fees and return shipping costs. e.

Repairs : Covered if product meets warranty but not refund/replacement criteria. f.

Transfers : Replaced items inherit the remaining warranty . 2.

3 What Is Not Covered By This Warranty OUPES' product warranty is valid only for the original purchaser, and items purchased second-hand are not covered by this warranty. 3.

Return & Refund Policy 3. 1 Return Conditions Only for oupes.

com US orders within 30 days of delivery. Non-official channel purchases: Contact original seller.

If a product needs to be returned due to quality issues, OUPES will cover the return shipping costs within the country where the order was placed; shipping cost waivers are not available for international shipments. If the product is being returned for reasons unrelated to product quality, the user will be responsible for the shipping fees.

If the order has been shipped and you would like to return the product for a refund, OUPES will request the courier to intercept the shipment. If the interception is unsuccessful, please contact support@oupes.

com for assistance with your return and refund after you receive the goods. If the user refuses to accept the courier, it may lead to an extended return period and a lost package.

OUPES will deduct double the shipping costs from the original order. Eligible returns will be refunded upon customer service confirmation.

3. 2 Requirements No damage (product + accessories intact).

All original parts returned. Secure packaging to prevent transit damage.

3. 3 Return Process a.

Initiate your return by emailing our customer service at support@oupes. com (Sun 6PM to Friday 6PM EST).

b. Our support team will verify your eligibility and: Issue a Return Merchandise Authorization (RMA) number Provide a prepaid return shipping label (label type determined by CS) → You must : Clearly mark the RMA number on the exterior packaging Print and affix the provided label c.

Shipping Methods : Drop-off at nearest FedEx location Scheduled pickup (arranged through our team) → Note: Self-arranged pickups may incur additional fees d. Important : Returns must be shipped within 15 calendar days of RMA approval - late submissions will be rejected Do not return items without an approved RMA - unauthorized returns will not qualify for refunds/replacements 3.

4 Refund & Replacement Policy a. For returns on U.

S. orders, we will issue a full refund or provide a free replacement after you receive the product.

b. Upon receiving your refund request, OUPES will process the refund within 7 business days.

Once completed, we will notify you via email. If you have not received your refund after 7 business days, please contact us at support@oupes.

com. c.

Upon receiving your product replacement request, OUPES will ship the replacement within 7 business days. We will notify you of the shipping details via email.

3. 5 Non-Refundable/Non-Exchangeable Cases Refunds or replacements will not be provided under the following circumstances: ❌ Requests made more than 30 days after product receipt.

❌ Returns not pre-authorized by OUPES Customer Service. ❌ Missing, invalid, or suspected forged/tampered proof of purchase (receipts/invoices).

❌ Incomplete returns ( missing original accessories/packaging ) or user-damaged items. ❌ Return a product that is not OUPES or has visible wear and scratches from being used.

❌ Damage caused by: Physical impact, burns, or unauthorized modifications . Exposure to moisture/water or foreign substances (e.

g. , oil, sand).

Improper installation/operation . ❌ Tampered labels , serial numbers, or water damage indicators.

❌ Damage from uncontrollable external factors : Natural disasters (fires, floods, lightning, etc. ).

Traffic accidents. ❌ Failure to return products within 15 calendar days of RMA approval.

4. Warranty Service 4.

1 Warranty Coverage a. During the warranty period, if the product does not operate as expected, OUPES will provide warranty service and cover the maintenance costs.

If the product cannot be repaired, OUPES will replace it with a new product of the same or equivalent value at no charge. The specifics of the replacement will be negotiated with the user for confirmation.

Once the user returns the device to OUPES, OUPES will refurbish the product and arrange to send it back as soon as possible, ensuring a quicker delivery for the user. Please be aware that the machine we return may not be the original unit; it is a refurbished machine of the same model.

However, we ensure that it is fully functional. b.

To qualify for warranty service: ✓ The product exhibits manufacturing defects within the warranty period. ✓ Valid proof of purchase (receipt, invoice, or order number) is provided.

c. Free warranty service will be denied if : The warranty period has expired.

Proof of purchase is missing, invalid, or cannot verify warranty coverage. Product identification (barcode, model number, warning labels, etc.

) shows tampering or wear . Damage results from repairs by unauthorized personnel/service centers .

OUPES or its authorized service centers confirm no defects exist after inspection. The product was purchased from unauthorized retailers .

The product is not returned to OUPES within 15 calendar days of warranty approval. Note: Paid repair services are currently unavailable.

5. Refurbished Products Policy a.

All refurbished products meet standard functional requirements and perform equivalently to new units. b.

Refurbished products are OUPES-certified and eligible for the same after-sales services, including warranty coverage. c.

Customers must: Purchase refurbished products through official authorized channels . Provide a serial number matching OUPES database records .

→ Non-matching serial numbers void service eligibility. Scope : This Limited Warranty applies only to OUPES products purchased via official North American channels .

For details: OUPES Refurbished Product 6. Shipping Policy 6.

1 Delivery Services Free shipping for all orders within the contiguous U. S.

(excludes Alaska, Hawaii, Guam, and Puerto Rico). Carriers: UPS, USPS, or FedEx (estimated delivery: 3–5 business days , subject to destination).

6. 2 Inspection & Damage Claims Customers must inspect packages for damage before signing for delivery.

Report shipping damage within 24 hours to support@oupes. com with photo/video evidence.

6. 3 Return Shipping Rules Unauthorized returns : OUPES reserves the right to reject unapproved returns ; all risks/costs borne by the customer.

COD returns : Unauthorized Cash-on-Delivery returns may be refused due to payment failure; customer liable for all losses. Return address : 1993 W Casmalia St, Rialto, CA 92377.

Use only the OUPES-provided address. Misrouted packages (even to OUPES-associated addresses) are not OUPES’s responsibility.

Address errors : Customers are responsible for losses due to incorrect/undeliverable addresses. 6.

4 Customs Clearance OUPES does not cover any customs duties or import fees. 7.

Order Cancellation Policy 7. 1 Customer-Requested Cancellation To cancel your order, please reach out to us via email.

Make sure to include important details such as your order number and the recipient's name so we can quickly locate and process your cancellation. You have 24 hours from the time your order is placed to cancel it without incurring any additional charges.

Once you receive confirmation of your cancellation from our customer service team, we will issue a full refund within 2 business days . If you cancel your order after 24 hours and it has already shipped, OUPES will charge the return shipping fee.

7. 2 Company-Initiated Cancellation OUPES may cancel orders due to overselling or other operational reasons.

Customers receive immediate notification and a full refund .