Shipping Where do you ship? We offer free shipping on all $100+ orders to the contiguous United States and Canada.

We are able to ship anywhere in the world. If you live outside of North America, shipping costs will be automatically calculated at checkout.

How much does shipping cost? We offer free standard shipping on all orders over $100 within the contiguous United States and Canada.

If you live on the island territories or Northern Canada your shipping charges will be calculated at checkout. If you live elsewhere in the world, your shipping charges will also be calculated at checkout.

Expedited and express shipping costs will be calculated at checkout. Do I need to pay duties?

If you live in the United States or Canada, you will not be charged import duties. You may be charged state or provincial taxes in accordance with local laws.

These will be calculated at checkout. If you reside internationally, you may be charged additional duties and taxes.

These are incurred at the customer’s expense. When will I receive my order?

We offer free standard ground shipping on all orders over $100 and expedited shipping. Please remember that your order will take time to process before it ships.

Even if you select expedited or express shipping, your order will take a few days to be processed through our system: Standard ground shipping: Delivery time: 4-6 business days Expedited shipping: Delivery time: 3 business days Express shipping: Delivery time: 1-2 business days When will my pre-order ship? If you ordered an item that has an estimated shipping date set in the future, you have pre-ordered that item.

It will ship within 7-9 business days of the date indicated on the website at the time of purchase. You will receive order confirmation and shipping notification emails, as well as email updates should any other circumstances arise.

What if I need a suitcase for a rapidly-approaching trip? We recommend purchasing an in-stock item and selecting express shipping!

If you are concerned about whether your item will arrive in time, feel free to reach out to us on live chat or at aftercare@monos. com and we will give you as much information as possible.

If you have your heart set on an item that is currently only available for pre-order, we recommend pre-ordering that item well in advance of any travel you have upcoming. As part of our commitment to sustainability, we produce our stock in small quantities, which means we often sell out of items in between production seasons.

We know this can be a sometimes frustrating side-effect of the transition toward more sustainable retail practices, and we’re here to help you in any way we can. If you have any further questions, feel free to reach out to us on live chat or at aftercare@monos.

com for support. Do you ship to P.

O. Boxes?

Unfortunately, we cannot ship to P. O.

Boxes or A. P.

O addresses at this time. If you don’t have a residential address, please reach out to our team at hello@monos.

com before placing your order, and we will do our best to assist you! What is my order status?

We will email you at every step of the process, from purchase to post-delivery. You will receive an email confirmation of your order, a notification when your order is being prepared for shipping, a notification with tracking information when your order ships, and a check-in email after your purchase has been delivered to ensure you are happy with your Monos pieces.

If you have any questions in the meantime, please feel free to contact us at aftercare@monos. com How do I track my order?

You may track your order here . Can I cancel my order?

Your purchase begins its journey to you as soon as you complete the checkout process. We unfortunately do not have a cancellation window.

Once an order has begun processing, it cannot be altered. If you wish to make changes to your order, please contact us via live chat or at aftercare@monos.

com . Our team will do our best to accommodate your request.

What is Package Protection Shipping Insurance? With more goods being purchased directly by consumers than ever before, sometimes bad things happen to good packages.

Unfortunately, couriers often waive responsibility for these mishaps, or have convoluted and inconvenient methods for retrieval or replacement. We created the Package Protection Shipping Insurance to offer you the ability to add peace of mind to your shopping cart.

If you choose to purchase the Shipping Insurance, then should the worst happen and your package be lost, damaged, or stolen in transit, we’ll replace your order immediately, no questions asked. This saves you the time and energy of opening up a case with third-party couriers.

Returns & Exchanges What are the details of the 100-day trial? We’ve quality-tested our luggage and we’re confident that your luggage will stand up to the toughest travel conditions (but if it doesn’t, we have a warranty for that).

While we’re convinced that you’ll love your Monos luggage from day one, we know that when it comes to look and feel, the hands-on approach is hard to beat. That’s where you come in!

Our 100-day trial gives you time to ensure that your new suitcase is the right travel companion for you. We think the best way to do this is to pack it with a similar weight to what you’ll be travelling with and testing the luggage in an indoor environment.

Size isn’t right? A little too heavy?

Colour isn’t exactly you? No problem!

Just initiate a return within 100 days of receiving your luggage. Please note that our 100-day trial will be voided if your suitcase has been used in transit.

Pack it up and roll it around your house to get a feel for it, but unfortunately, we cannot accept returns on suitcases that are in unsaleable condition. The shipping cost of return will be deducted from your total refund, processed when your return arrives at our distribution center.

What is your return policy for all other items? For bags, apparel, and accessories, you may initiate a return within 30 days of the delivery of your item.

Items eligible for return must be in brand new, unused condition, with all original packaging intact. The shipping cost of your return will be deducted from your total refund.

The CleanPod UVC Sterilizer is final sale. What is your exchange policy?

If you wish to exchange an item, you will need to initiate a return for your original purchase, and make a separate purchase for the item you wish to receive instead. If you have any questions, please contact aftercare@monos.

com for assistance.