Warehouse shipments are processed Monday-Friday, with orders received by 12pm CT shipping same-day . Orders received after 12pm CT, or on weekends, will ship the following business day.

UNITED STATES (CONTINENTAL U. S.

+ HAWAII) STANDARD SHIPPING Standard Shipping utilizes select ground shipping services including USPS, UPS, FedEx, or DHL. Our standard shipping service typically takes 3-7 business days to reach you once the shipment leaves our warehouse.

Shipping and delivery arrival times are estimates only and may change based on order volume or other circumstances, such as weather-related delays. COST • FREE shipping on orders over $99.

• $5 Flat rate on orders under $99. DELIVERY Approximately 3-7 business days after the shipment has left our warehouse.

US TERRITORIES Orders shipping to U. S.

territories generally ship via USPS, with FedEx available in some locations. COST Varies by carrier, calculated at checkout.

DELIVERY Delivery timing varies by territory, carrier, and service level. Estimated delivery windows are shown at checkout when available.

Most orders arrive within 3-7 business days. OUTSIDE THE USA COST Varies by carrier, calculated at checkout.

See duty and tax section below for information on imports. DELIVERY Approximately 3-12 business days, but that timing can vary and is usually dependent on customs processing.

For the smoothest delivery, we recommend signing up for text or email updates directly on the carrier tracking page (FedEx, DHL, etc) DUTY AND TAX For international orders, all duties, taxes, and import fees will be handled at checkout. Depending on your country, these costs may be included in the product price or shown as a separate line item before you place your order.

You should not receive surprise duty or tax charges when your package is delivered. Shipments to certain countries will have DDU (Delivery Duty Unpaid) available at checkout.

Please note that if DDU is selected, you will be responsible for paying the required duties and taxes upon delivery. TERMS AND CONDITIONS By checking out with any international shipping option on www.

MatadorEquipment. com, the Buyer agrees to the following terms and conditions: 1.

All international orders ship from our U. S.

warehouse. Even when duties and taxes are paid at checkout, the shipment may still be processed by customs or local carriers in the destination country.

2. In some cases, the local carrier may require the recipient to provide additional information, arrange delivery, or pick up the package.

The recipient agrees to make reasonable efforts to work with the carrier to complete delivery. 3.

If an order is refused, returned as undeliverable, or not collected from the carrier, refund eligibility and timing will depend on whether the shipment is successfully returned. 4.

If an order is refused, returned as undeliverable, or cannot be delivered due to recipient action or inaction, Matador may withhold original shipping charges, return shipping charges, duties, taxes, fees, or other non-refundable costs from any refund issued, where applicable. 5.

Buyer agrees to these terms and conditions by placing an international order on www. MatadorEquipment.

com.

RETURNS 30-day returns—made easy Please note that items listed as FINAL SALE , Limited Edition , or Limited Quantity are not eligible for returns. RETURNS IN USA: Returns must be initiated within 30 days of the original order date.

Items must be unused and returned in their original condition with all packaging attached. To start a return, visit our returns portal .

Once your return is submitted, you’ll receive a return label and instructions through the portal once the return is approved. A return shipping fee of $8–$16 will be deducted from your refund, depending on the item(s) being returned.

RETURNS OUTSIDE THE USA: Returns must be initiated within 30 days of the original order date. Items must be unused and returned in their original condition with all packaging attached.

To start a return, visit our returns portal . International customers are responsible for arranging return shipping via a trackable service, unless the item arrived damaged or defective.

Once shipped, add your carrier and tracking information to your return request. TO START A RETURN: Visit our returns portal and follow the steps to submit your return request.

You’ll receive return instructions through the portal, including where to send your return and how to add tracking information. Once your return arrives and is inspected, we’ll issue your refund.

Please allow 3–5 business days after delivery for processing. EXCHANGES: We don’t offer direct exchanges.

If you need a different item, the best way forward is to return your original order and place a new one. EU RIGHT OF WITHDRAWAL: If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, please notify us by email at CustomerService@MatadorEquipment. com before the 14-day withdrawal period expires.

You may use a clear statement that you wish to withdraw from your purchase, including your name and order number. You must return the goods within 14 days after notifying us of your decision to withdraw.

Returned items must be unused and in their original condition with all packaging attached. We will reimburse all payments received for the returned goods within 14 days of receiving the returned goods or evidence that they have been returned.

Unless the goods are defective or incorrect, you are responsible for the direct cost of returning the goods. The right of withdrawal does not apply to goods that have been used beyond what is necessary to inspect their nature, characteristics, and functioning, or where other statutory exceptions apply.