Shipping Carrier Levoit ships with FedEx, UPS, DHL, and USPS for our deliveries. Processing Orders & Shipping As a result of a high volume of orders, our processing and shipping may be delayed.

We are also unable to fulfill any expedited shipping or pickup requests. Thank you for your patience and understanding as we work our hardest to fulfill your order as quickly as possible.

Shipping Area Free shipping is offered for the contiguous United States (49 states), excludes Alaska and Puerto Rico. Levoit.

com doesn't ship to Hawaii or internationally, but our products are available on the Amazon store in Hawaii, Europe, and Canada. Undeliverable Packages Most of our carriers make three attempts to deliver a package.

After three delivery attempts, the package will be returned to Levoit as an undeliverable package. In the event that this occurs, please contact us at support.

levoit. com to make arrangements for reshipment.

Canceled Orders We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting support.

levoit. com .

Make sure to include your order number when requesting an order cancellation. Quick Support Email support@etekcity.

com Phone Toll-Free: 1-855-686-3835 Mon–Fri, 9:00 am–5:00 pm PST/PDT Chat

Return and Refund Policy Last Updated 09/0 3 /2026 Levoit stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded. Except otherwise stated , a ny purchases made directly from Levoit may be returned within 30 days from the delivery date .

If you are not fully satisfied with your purchase, Levoit will accept a return of the product for a refund of your purchase price, provided such return is made within 30 days of delivery with valid proof of direct purchase and provided such products are returned in their original condition. All returns for defect and all returns for direct purchases made after this 30-day return period must be made pursuant to the terms of Levoit's Limited Warranty .

If your Levoit product is not functioning correctly, it is covered under Levoit's Limited Warranty You can visit support. levoit.

com for troubleshooting resources or contact us to help resolve any issues. If you received the wrong item or wrong quantity of items, please contact Levoit Support .

In the case that your order is lost in transit, a replacement will be issued after validation. Refunds will not be issued.

All returns must be authorized by Levoit within 30 days of delivery with a valid Return Merchandise Authorization (“RMA”) Number. No returns of any type will be accepted without an RMA number.

You can obtain the RMA number and the pre-paid shipping label for your return by contacting Levoit Support within the return period for products. The RMA number will be valid for 15 days after issue and all returns must be shipped within 15 days after receipt of the RMA number.

Returns shipped without a valid RMA number or after expiration of the RMA number will be refused and returned to you at your expense. We do not accept in-person returns at our offices or warehouses.

Please f ollow the return process as described below. HOW TO RETURN AN ITEM Labeling After approval of your return, a pre-paid shipping label and RMA slip will be emailed to you.

Please print both documents and securely attach them to the outside of the box. The barcode on the RMA slip must be visible.

If you choose a different shipping method and/or carrier than the one Levoit provided, you are responsible for all shipping, handling, and processing costs on returned Levoit units. Return Packaging All authorized returns must be in its original packaging and include any accessories included with the item (cords, chargers, manuals, etc.

). The product must be completely repackaged with the original packaging.

You must also include a copy of the invoice or order confirmation. On the outside of the package, secure the return label and RMA slip, verify all the contents are included in the return package, and seal the package.

Please verify all information on the return label is correct before shipping. REFUNDS Refunds on authorized returns will be processed within 30 days of Levoit’s receipt of the returned item.

Your refund will be credited back to the same payment method used to make the original purchase. Please be sure to keep your copy of the proof of delivery.

If Levoit is unable to verify its receipt of the returned item, Levoit will not be liable for any repair, replacement, or refund on the returned unit. Levoit reserves the right to reject return requests in cases of suspected or actual fraud or abuse of th is policy.

EXCEPTIONS Any returned item that has been excessively worn, used, or altered will not be accepted for return. Returned items that show malicious and/or intentional physical damage are not covered under this policy.

CONTACT US Monday – Friday: 9AM – 5PM (PST) support. levoit.

com (888)-726-8520 Quick Support Email support@etekcity. com Phone Toll-Free: 1-855-686-3835 Mon–Fri, 9:00 am–5:00 pm PST/PDT Chat