Shipping Info When Is My Order Shipping? Most orders ship right away!

These are shipped out within 1-2 business days of purchase . As a company, we recommend ordering floor-length gowns well in advance of your event to allow time for any necessary alterations or hemming.

Orders placed on Friday after 1pm EST and orders placed on Saturday and Sunday are typically processed on Monday. Keep in mind that the shipping time frames are not from the time of checkout, but rather from the date the dress is processed and shipped .

Once you place your order, it is immediately processed and sent to one of our many warehouses. Due to this, we're unable to cancel or modify your order once it's been placed.

‘Made-to-order’: Your gown will ship once the gown has been completed. 'Pre-Order': Pre-order means that the product is not currently in stock and will be coming soon; you can place your order as per normal if you'd like to secure your size before the item arrives with us.

For more information on Pre-Orders ladyblacktie. com/pages/pre-order-policy How Long Does Shipping Take?

Shipping times depend on the chosen service. Please be aware that the provided estimates start from the date your order is shipped from our warehouse, not from the time of checkout.

Delivery could take slightly longer for more remote regions or international orders. This is just an estimate and does not include Sundays, Holidays, or any weather delays USPS, UPS or DHL Express may have in making the delivery.

Delivery dates are estimates only and not guaranteed. NOTE: We ship to the address you provide, so please ensure all information is 100% accurate.

We are not responsible for any lost packages or delays that UPS, USPS, or DHL Express may experience. If you have any issues with your delivery, please reach out to USPS, UPS or DHL Express for support.

How Much Is Shipping? USA Shipping Rates shown at checkout We have standard and expedited shipping options at checkout, to see all the options available to you - bring your item all the way to checkout and enter your address, this will show you options like Next Day Air, 3 Day Select, Standard Shipping - and the cost will calculate based on your location.

Please be aware that the provided estimates start from the date your order is shipped from our warehouse, not from the time of checkout. Please see ' When Is My Order Shipping?

' for processing estimates. Delivery dates are estimates only and not guaranteed.

We typically ship via USPS or UPS. Any shipping option you pay is always non-refundable .

Shipping charges and the fee for Free Returns & Exchanges + Shipping Protection are not included in the store credit amount and will not be refunded. International Shipping Rates shown at checkout We typically ship via USPS, UPS or DHL Express.

International orders might take longer to arrive, depending on how the order is processed in your country's customs. Any shipping option you pay is always non-refundable .

International Taxes and Duties are the responsibility of the customer. These are not included or calculated as part of the shipping cost.

The customer is responsible for any customs fees instituted by their country. Customs fees are not charged by or sent to Lady Black Tie, and we have no insight into the cost of the customs fees that may be charged upon order arrival into any country.

For any questions related to international customs fees, please reach out to your local appropriate government entity. For packages that are refused or returned to sender, store credit will be given, minus the amount for any return shipping fees.

All rates are in USD. Any shipping option you pay is always non-refundable.

Delivery dates are estimates only and not guaranteed. How Do I Track My Order?

When your shipping label is created, we will email you a confirmation with your tracking information and you can then follow your order on its way to you! Where Is My Order Shipping From?

Many of our items are in-stock and ship direct from our location in Hudson, Massachusetts , USA. We also carry many international brands with warehouses in other locations, and y our order may ship from one of these warehouses.

What is Free Return Shipping + Package Protection? For more details: Free Return Shipping + Package Protection If you are looking for our return policy, please click here.

Most in-stock orders dispatch in 1–2 business days. Transit time and shipping rates depend on destination and selected service at checkout; estimates begin after dispatch.

Made-to-order and pre-order gowns have separate production/availability times.

Returns & How to Return We want you to feel and look amazing in your dress. We welcome you to email or DM us prior to  making a purchase if you are unsure of your size or a displayed color.

This policy is for online sales only. S ales purchased in our Hudson, Massachusetts store must follow the return policy on your receipt and displayed in store.

Retail store policy is also outlined at the bottom of this page. Return Policy In the event you do not love your Lady Black Tie purchase, you can ship it back within 14 days from the date your package is marked as delivered for an online STORE CREDIT that never expires.

We do not issue refunds for returns . Price adjustments will not be made for any past or future orders.

To start a return, click here: Returns Portal Easy Online Process: Start your return through our Returns Portal —no need to contact customer service. Return Window: Returns must be initiated within 14 days from the date your package was marked as delivered.

Eligible Items: Items must be unworn, unwashed, unmarked, unaltered, and undamaged with all original tags intact. Processing Time: Store credit is typically processed within 2-4 business days after we receive your return .

Email Notification: You will be notified by email once your store credit has been issued for your return. Store Credit Only: We do not issue refunds.

Eligible returns will receive an online store credit that never expires . Your store credit does not expire, so there is no rush if you want to wait for new styles to launch or wait to use it on something you love.

Log in to your Lady Black Tie account to view your current store credit balance at any time. You can find it under your account ‘Profile’.

If you are logged in, your store credit will automatically show as a payment option at checkout. For more details : How to use store credit Tracking Your Return: You will receive a tracking number with your return label to monitor your package's journey back to us.

Please follow this to see if it has arrived back to us. If you purchased the optional Free Return Shipping + Package Protection , the return label will be available in the Returns Portal If you did not purchase the optional Free Return Shipping + Package Protection , return labels for eligible items may also be purchased directly by customers in the Returns Portal Once a return is initiated in the Returns Portal , and the return label is created, you have 10 days to then mail the return.

After 10 days the return label will expire. Our items are shipped out in reusable, eco-friendly packaging to simplify your return back to us.

Please include your return packing slip, invoice or name and order number in your return package so that we can easily locate your order in our system and notify you once your return is processed. Customers outside of the US and Canada: Free Return Shipping + Package Protection is not available for customers outside of the US and Canada.

Customers outside of the US and Canada are responsible for their returns and return label costs. These returns are not eligible to be processed in the returns portal.

Please reach out to info@ladyblacktie. com for further assistance.

Please note: we do NOT issue refunds, so if you place a separate order for a different size BEFORE you receive your returned store credit, we will not be able to retroactively apply the store credit to a previous order. Exchanges: Start your exchange through our Returns Portal.

Once your eligible return starts tracking, you’ll receive an email notification with further instructions to complete your exchange order. Exchanges are subject to availability at the time you complete your new order.

If you purchased Free Return Shipping + Package Protection , it covers the return shipping label only. Shipping for the new (exchange) item may incur an additional shipping fee, depending on the item and selected shipping method.

Exchange items are not reserved during this process. You must complete your exchange through the link in the email.

At that time, you can also choose an upgraded shipping method if needed. If the item is no longer available at the time of processing, store credit will be issued.

Once your exchange order is confirmed, we’ll begin processing your new item promptly. More Exchange FAQ's Final Sale & Non-Returnable Items Heavily discounted items marked " FINAL SALE " in the product title or description are final sale and cannot be returned or exchanged regardless of Free Return Shipping + Package Protection purchase.

Return Eligibility Checklist To qualify for a return, items must: ✔ Be unworn, in original, resellable condition ✔ Have all original tags and hanging ribbons attached ✔ Not be FINAL SALE ✔ Be free from makeup stains, perfume, cigarette odor, pet hair, and any other marks ✔ Not have been washed or altered in any way Items returned that do not meet the above requirements will not be issued a credit and you will be responsible for postage back to you. We will notify all customers who have sent us unqualified returns for any of the above checkmarks.

We reserve the right to refuse a returned item if there are any signs of wear, alteration, misuse or damage. If you send back an item that does not qualify for a return OR if we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to pay a return shipping charge.

We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

Faulty or Incorrect Items If you receive an item with a manufacturing defect or damage , please contact us within 72 hours o f delivery at info@ladyblacktie. com ( If we are not notified within 72 hours of receiving the item, it cannot qualify for a replacement.

) Include photos of the defect in your email so we can address your concern. If your item qualifies, we will ship a replacement of the same item .

If you do not want a replacement, we will issue a 115% store credit . In the event due to human error you receive the wrong size, color, or style , first, we are so sorry this happened!

We will correct the mistake ASAP. Please email us at info@ladyblacktie.

com right away so we can get this taken care of for you. Pre-order Items Pre-ordered items and special orders are nonrefundable.

Most of our pre-order styles are made to order. If you no longer need the specific style, we are happy to provide you with a store credit (that will not expire) to put towards something else at a later date.

For our Pre-order policy, please click here ITEMS PURCHASED IN OUR RETAIL STORE/SHOWROOM Showroom purchases are made with the ability to try on our dresses before you buy. Therefore, dresses that have been purchased or special ordered from our Hudson, MA showroom cannot be returned or exchanged.

ALL SALES ARE FINAL . We do not offer return or exchange for in-store purchases or special orders placed in store due to change of mind or change of circumstance.

This policy is displayed on your in-store receipt and is on display at checkout. Terms & Conditions

Online eligible returns must be initiated within 14 days of delivery for non-expiring store credit, not a refund. Items must be unworn, unwashed, unaltered and undamaged with tags/ribbons attached.

Final-sale items cannot be returned or exchanged. Return-label cost is paid by the customer unless optional return protection was purchased.