Shipping & Taxes NOTICE: Please check your spam and promotions folders for replies from us. Additionally, we've noticed that responses sent to Outlook emails aren't being received, so please try to reach out from non-Outlook emails if possible.

General Free Shipping in the US Store Pickup Backorders Pre-orders Special orders Tax Exemption Estimated Taxes Within the U. S.

How Sales Tax Is Calculated Delayed Shipping Federally Recognized Holidays Lost / Damaged Orders Rescission Of Sale International Shipping Freight Forwarding International Fees & Taxes General Please note Audio46 ships all orders from the United States. Special Orders may originate from manufacturers located outside the US.

Certain items may be too large to ship, such as turntables and large Bluetooth speakers. Consequently, certain items are sold exclusively in-store.

Purchases made Monday – Friday before 4:00 pm (Eastern Time) will be processed the same day Purchases made Friday after 4:00 pm (Eastern Time) and on the weekends (Saturday and Sunday) will be processed the following Monday Please be aware that any order over $200 may require a signature as proof of delivery. Audio46 cannot waive signatures on merchandise due to incidents of fraud.

PLEASE NOTE: Audio46 is not responsible for lost or stolen packages that include a photo proof of delivery. Free Shipping in the US All purchases over $25 qualify for free shipping within the continental United States (48 states & DC ) Purchases of $100 or more qualify for fast 2-3 business day shipping for all U.

S. States and territories Select items qualify for free 2nd day or overnight shipping PLEASE NOTE: Audio46 will not be held responsible if your order is missing a unit/apartment number that causes delivery delays.

Store Pickup Order online and pickup in store - available at our NYC location during store hours. We are also open for in-store demos .

If you intend to use Affirm , the regular Pickup method seen below will NOT work. Instead please make a Note that this is a pickup order on your Cart page.

Upon entering the Checkout page, choose "Ship" the way you would for a regular shipped order, and input Audio46's address into the shipping address. DO NOT choose the "Pick up" option as you will see an ERROR message when you try to pay with Affirm.

During checkout simply choose the Pickup option under Delivery method: (Please note: If your current address is outside the U. S.

, you might see an error message at first. You'll need to click "Change Address" and manually select our location from there) The NYC 8.

875% sales tax will be applied during checkout, and you will receive a confirmation email about when your item is ready for pickup. You MUST bring your State ID when picking up.

The address on your ID must match the address you used for your order. Backorders Backorder are items we carry that we're waiting on a new batch of inventory for.

If you paid for a backorder, we do not charge your card until the item is ready to ship. What you see on your account is a pending authorization hold by your bank, which ensures the funds are set aside.

This hold expires after 30 days, so that requires us to ask you to put in a payment again if we receive the stock after that time. You'll only be charged once in total for the purchase.

Pre-orders Pre-orders are items that are waiting to be released. If you paid for a regular pre-order, we do not charge your card until the item is ready to ship.

What you see on your account is a pending authorization hold by your bank, which ensures the funds are set aside. This hold expires after 30 days, so that requires us to ask you to put in a payment again if we receive the stock after that time.

You'll only be charged once in total for the purchase. If you paid for a special pre-order, we charge your card like a regular purchase.

Special pre-orders are simply pre-orders on hot items that we need to make sure customers are serious about reserving. They incur a 5% cancellation fee, and some may be marked as final sale.

Special orders Special orders are for you to be able to get items on demand from a manufacturer. If you paid for a special order, we charge your card like a regular purchase.

Depending on the manufacturer, it can take anywhere from 2-8 weeks for your order to arrive, so please make sure you are okay with the wait time in advance because special orders are noncancelable . Tax Exemption The amount of tax charged for your order depends upon many factors, including: The identity and location of the seller The location of the approval The type of item purchased The destination of the shipment Estimated Taxes Within the U.

S. Pickup, In Store purchase, or shipped within New York City Boroughs: 8.

875% sales tax added to the price of the item(s) purchased Orders shipped within New York State: will have approx 8. 875% sales tax but may vary depending on local tax laws (As of Jan 2023) Taxes on orders shipped to the following states include: California = ~8.

56% Florida = ~7. 05% Illinois = ~8.

74% Massachusetts = ~6. 25% New Jersey = ~6.

60% Ohio = ~7. 17% Pennsylvania = ~6.

34% Virginia = ~5. 3% Washington = ~9.

17% O rders shipped to other U. S.

States: no taxes added Please Note: If you reside in taxed states and you do not see the sales tax added to your order total, please call us at (212) 354-6424 to verify. Many factors can change between the time you place an order and the time your order is shipped.

Therefore, the amount appearing on your order as "Estimated Tax" may differ from the sales taxes ultimately charged. How Sales Tax Is Calculated If an item is subject to sales or use tax in the state to which it is shipped, tax is generally calculated on its total selling price.

In accordance with state tax laws, the total selling price of an item generally includes item-level shipping / handling charges, discounts / gift-wrap charges, and an allocation of order-level shipping and handling charges / discounts. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is approved or shipped.

Therefore, fees associated with shipping & handling may vary. Delayed Shipping PLEASE NOTE: Audio46 will not be held responsible if your order is missing a unit/apartment number that causes delivery delays.

During Federally Recognized Holidays, shipping may be subject to delays. If Audio46 is closed to observe a holiday, any orders placed on that holiday will ship the following business day.

If an order is placed and the total is below $100, it will ship via USPS. USPS observes ALL federal holidays.

If an order is in transit during the a federal holiday, it may be subject to delay as well. When a federal holiday falls on a Saturday, it is usually observed on the preceding Friday.

When the holiday falls on a Sunday, USPS usually observes it on the following Monday. We apologize for any inconvenience that this may cause.

Federally Recognized Holidays New Years Day, Martin Luther King Day, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples' Day, Veteran's Day, Thanksgiving, Christmas Day. *Presidential Inaugurations, are also considered federally observed holidays.

* Lost / Damaged Orders Audio46 will do everything in its power to see that your items are delivered correctly and in perfect condition. We will work with you in the event of a shipping issue.

If you believe there has been a shipping error or other problem with your order, please contact us . If a tracking number show your order is delivered and you claim it is not, we will ask you to file a police report for stolen or missing product, before we process a replacement or a refund.

Lost or Stolen Packages If you suspect your package is lost, stolen, or tampered with, it must be reported within 72 hours of the delivery date. Deliveries to Buildings, Hotels, and Forwarding Addresses For orders shipped to any address where a third party may accept deliveries on your behalf — including but not limited to apartment buildings, condominiums, hotels, offices, mailrooms, and mail forwarding facilities — you assume full responsibility for package receipt and retrieval.

Audio46's liability ceases upon carrier confirmation of delivery to your provided address, regardless of whether the package was received by building staff, a front desk, a mailroom, or any other third party. By shipping to such an address, you acknowledge that Audio46 has fulfilled its delivery obligation upon carrier confirmation and agree that Audio46 shall not be responsible for any loss, theft, or damage occurring after that point.

Rescission Of Sale We reserve the right to cancel any order if it has not shipped yet due to pricing error, inventory discrepancies, quality control, typographical errors, manufacturer restrictions, or payment-processing issues. Non-shipped orders that are NOT special orders can be canceled and refunded.

Orders paid with PayPal will have a 3% transaction fee. Please contact sales@audio46.

com immediately if you would like to cancel your order. Shipped orders cannot be cancelled.

Special orders, which are any products we order per customer request from a manufacturer, cannot be refunded or canceled after your card is charged. International Shipping Due to Federal Law, we may be unable to ship certain items that contain Lithium batteries to international destinations.

By law we are required to declare the actual purchase price of all items in your order. We cannot declare your purchase a gift or at any other amount less than the actual purchase price.

International purchases are subject to any additional fees dictated by the country receiving the package, and the international carrier. Please see our restrictions page for restrictions on international shipping.

Freight Forwarding Audio46 is not responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to a parcel/package forwarder or intermediary address/person. This means that Audio46 is NOT able to provide a replacement or a refund for any shipment taken outside of the U.

S. by hand-carrying or using a parcel/package forwarding service.

International Fees & Taxes We do not control the taxes/duties/fees set by your country. If you decide to use USPS shipping, please be advised that you're responsible for ALL taxes, duties, and fees upon delivery.

You can use our list below for what you can expect on your international order, but please check with your local government for more information. Your delivery could take up to EIGHT (8) weeks with USPS First Class Package International Service.

For FedEx orders, you are required to pay duties, taxes, and fees with your purchase before we can delivery your item (unless you are shipping to Canada , where you are responsible for all customs duties, taxes, and fees whether you use USPS or FedEx). If you refuse the package, we can NOT refund the shipping duties, taxes, and fees because once it lands in your country; FedEx keeps the amount regardless of refusal.

We've already conveniently included duties, taxes, and fees for the following countries: Anguilla = 30% Antigua and Barbuda = 37% Argentina = 45% Aruba = 15% Australia = 10% Austria = 22% Bahamas = 37% Bangladesh = 37% Barbados = 40% Belarus = 32% Belgium = 23% Belize = 35% Bermuda = 22% Bolivia = 15% Brazil = 100% British Virgin Islands = 40% Bulgaria = 24% Cayman Islands = 40% Chile = 45% China* = 45% Colombia = 24% Costa Rica = 26% Croatia = 26% Cuba = 40% Curaçao = 40% Cyprus = 19% Czech Republic = 23% Denmark = 27% Dominica = 37% Dominican Republic = 37% Ecuador = 37% Egypt = 18% El Salvador = 100% Estonia = 21% Falkland Islands [Malvinas] = 37% Finland = 26% France = 21% French Guiana = 30% Germany = 21% Great Britain = 21% + $10 USD Greece = 26% Grenada = 37% Guadeloupe = 10% Guatemala = 26% Guyana = 35% Haiti = 21% Honduras = 30% Hungary = 35% Iceland = 32% India = 45% Indonesia = 20% Ireland = 30% (Northern Ireland = 21% + $10 USD) Israel = 30% Italy = 24% Jamaica = 37% Japan = 8% Korea, South = 20% Latvia = 22% Lithuania = 21% Luxembourg = 24% Malaysia = 8% Malta = 18% Martinique = 25% Mexico = 22% (shipping via FedEx only) Montserrat = 40% Netherlands = 23% New Zealand = 24% Nicaragua = 30% Norway = 25% Panama = 17% Paraguay = 30% Peru = 26% Philippines = 17% Poland = 32% Portugal = 25% Qatar = 5% Romania = 22% Russia = 24% Saint Barthélemy = 40% Saint Kitts and Nevis = 37% Saint Lucia = 32% Saint Maarten (Dutch part) = 40% Saint Martin (French part) = 40% Saint Pierre and Miquelon = 40% Saint Vincent and the Grenadines = 37% Saudi Arabia = 12% Serbia = 32% Scotland = 21% + $10 USD Singapore = 8% Slovakia = 23% Slovenia = 26% South Africa = 17% Spain = 25% Sri Lanka = 24% Suriname = 30% Sweden = 27% Switzerland = 8% Taiwan = 17% Thailand = 20% Trinidad and Tobago = 35% Turkey = 21% Turks and Caicos Islands = 40% Ukraine = 32% United Arab Emirates = 12% United Kingdom = 21% + $10 USD Uruguay = 45% Venezuela = 35% Vietnam = 30% Virgin Islands = 40% *excluding Hong Kong, which has no added taxes/duties

Returns and Exchanges Policy Found a better price elsewhere? We will match the current pre-tax price for identical, immediately available products from authorized USA online dealers (with a 4 star rating or above) based on the total purchase price of our competitor, including shipping.

Found a better price from us? We will also match prices post purchase if we lower our price within 30 days of your purchase.

Price matching can only be done on the subtotal price you paid. Live chat , email us , or call (212) 354-6424 during store hours You can also get price match guarantee pricing by using the "price match" button on our product pages!

NOTICE: Please check your spam and promotions folders for replies from us. Additionally, we've noticed that responses sent to Outlook emails aren't being received, so please try to reach out from non-Outlook emails if possible.

About Returns Return Policy Abuse Common Issues Non-Returnable products Return in Person Return by Mail International Returns Refunds Store Credit Exchanges/Replacements Fee Policy SPECIAL ORDERS About Returns Audio46 carries a 30-day return policy starting from the day you receive your product. Returns are acceptable when they meet ALL the following conditions: Is a product eligible for returns ( see our non-returnable list ) Is still in like-new factory condition Cosmetic damages can incur restocking fees or completely void your ability to return Includes all original packaging and accessories Missing packaging and accessories can incur up to 50 % restocking fees or completely void your ability to return .

Please keep all manufacturer packaging for 30 days. Has NOT been registered for warranty (do NOT fill out the warranty card if you do not intend to keep the item) Your ability to return is voided if: We discover there's been tampering The headphone/earphone has been blown out The item has been dropped, spilled on, cracked, or any other user damage To protect yourself from accidental damage, you can purchase Accident Protection on eligible products Start a Return Return Policy Abuse (updated on March 14, 2026) Our return policy is designed for customers who need it in good faith, which is the majority of you!

Our regular customers should have nothing to fear. Audio46 monitors the ratio of purchases to returns, both in terms of quantity and total value, whether through a single account or across multiple accounts.

Your first return will not incur a restocking fee, provided the item is in like-new condition and includes complete packaging. However, if you make a second return without placing additional orders, a 10% restocking fee will apply, particularly if the value of your returns exceeds 50% of your purchased dollar amount.

We also reserve the right to refuse future purchases at our discretion. Common Issues "Bluetooth headphone is hissing" - in our experience, 9 out of 10 times the hissing heard through them is due to environmental interference rather than a defect.

Make sure to test the Bluetooth mode in more than one location to rule it out. "Bluetooth product isn't pairing to my device" - the first thing to always check is whether a full factory reset can help.

Instructions can be found in the respective manufacturer's manual. Additionally, make sure your firmware is up-to-date to the latest version.

You can check out our full troubleshoot guide . "This product is incompatible with...

" - Here at Audio46, we simply cannot anticipate every single outcome with a customer's personal setup, especially when it comes to compatibility with operating systems. We will gladly assist with returns on issues reported within 30 days of purchase.

"Your listing didn't mention... " - The information on our listings come directly from the manufacturer.

If there arises a situation where the manufacturer's information is not enough, we will make the proper edits. Manufacturers are also known to make changes to their designs and packaging without notifying us; we will update our listing once we're made aware.

Non-Returnable products Sales are FINAL on the following items: Special orders ( learn more ) Eartips and earpads, even if unopened, that are sold separately from earphones/headphones Price matched purchases Custom in-ear Limited Edition or Special edition Items meant for underwater use Items marked as "Final Sale" on the listing page Return in Person We accept returns for online purchases at our physical location at 29 West 46th Street, New York, N. Y.

10036 You will need to bring your ID to confirm your identity. You must arrive at least TWO HOURS before closing for in-person returns/exchanges.

Return by Mail Use our Returns/Exchange form to receive your return authorization. All mail returns must be authorized first We're unable to supply RMA by live chat or phone call Returns missing RMA numbers may be delayed or refused The RMA must be postmarked within 7 days or it will expire Customers are responsible for return shipping.

If you request a prepaid return label, the amount will be deducted from your refund/store credit. Audio46 will only cover prepaid return labels i f we determine the unit failed under warranty within 7 days or a shipping mistake was made by Audio46.

In-store purchases can be returned via the postal service, however the consumer must pay ALL parcel costs. PLEASE NOTE: When you mail back an item worth more than $100, you must insure it with the courier for the full value of the item or else, if the package gets lost, the most you'll be able to get back is $100 from the courier.

Audio46 is unable to refund lost package returns. Start a Return International Returns Products shipped internationally are still eligible for returns.

Any customs fees/taxes that were associated with your package may be non-refundable in the event of a return. Things to keep in mind: International orders are NOT eligible for Prepaid return shipping, even if item is defective.

Customers must ship at there own expense. Audio46 is not responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to a parcel/package forwarder or intermediary address/person.

This means that Audio46 is NOT able to provide a replacement or a refund for any shipment taken outside of the U. S.

by hand-carrying or using a parcel/package forwarding service. In the event that you wish to not pay the customs fees associated with your package, it will be returned to Audio46 by your country.

Any shipping costs will be on the burden of the customer. Some countries will require that customs be paid for even if the package never leaves customs.

Refusal to pay customs fees in these countries, will result in the fees and any shipping costs to be deducted from your refunded amount. In the event that your fees exceed the purchase price, Audio46 reserves the right to bill you for the difference.

Refunds Refunds can only be issued after we receive the product back. Restocking fees can apply.

Once your item is in our return queue, it can take 3 to 5 business days for a refund to be processed. Afterwards, it can 3 to 10 business days for the amount to be credited back to you by your bank.

Refunds will be issued to the original payment method (same credit card only) . If you paid with cash, we may choose to send your refund via check.

This policy applies both to online and store refunds. Please note: We cannot issue refunds for payments made with Gift Cards -- you will receive store credit instead If you refuse delivery, any associated shipping and customs fees will be deducted from the amount you paid for your order, even if the product is returned.

Please make sure you want the product before you place an order International taxes/duties are only refundable at the discretion of the country receiving the package. Audio46 has no control over these costs and cannot therefore refund them.

Start a Return Store Credit Store credit can only be issued after we receive the original product back. Restocking fees can still apply.

Once your item is in our return queue, it can take 3 to 5 business days for store credit to be processed. After store credit is issued, we CANNOT convert it back into a general refund.

If store credit is issued on an order originally paid with financing, you are still responsible for paying off the original amount. When applying store credit on a new order, make sure you're signed into your account before entering checkout.

Start a Return Exchanges/Replacements Exchanges/replacements can only be issued after we receive the original product back. Restocking fees can still apply.

Once your item is in our return queue, it can take 3 to 5 business days for an exchange/replacement to be processed. PLEASE NOTE: If you claim a product is defective, we reserve the right to test it with our audio engineers.

If we cannot find or replicate the defect, we cannot offer a replacement; you will be issued a refund, which may include any applicable fees. Start a Return Fee Policy First time returns generally* do NOT have a restocking fee as long as it's still in like-new condition with all its original packaging and accessories.

The only thing you'd be responsible for is the return label. (*unless there is an extreme circumstance, the product page mentions a restocking fee, or a specific fee applies based on below) Fees Fee Amount** "Special Pre-Order" Cancellation 5% cancellation fee Return on an order with Free Overnight shipping The cost of the overnight label will be deducted from your refund Customer choosing to pay for shipping We do not refund shipping Payment using Financing 5% restocking fee (Fee is waived if you return for store credit) Items with Tubes 10% restocking fee All DJ Equipment and Turntables Original shipping fee Return shipping (General) Customer is responsible for the cost of return labels unless item is defective or a shipping mistake was made by Audio46.

Incompatibility with a customer's personal setup is NOT eligible for a compensated return label. DEFECTS MUST BE REPORTED WITHIN 7 DAYS TO QUALIFY FOR RETURN LABEL.

International orders are NOT eligible for prepaid return shipping even if item is defective. Refusing a shipment, return fee will be deducted from refund, since carrier charge our account for the return.

Returns with damaged packaging and/or accessories. up to 25% restocking fee Returns missing packaging or accessories even if product is defective up to 25% restocking fee Return of a bundle that's missing items from the set or has damage full retail value of the missing/damaged items from the bundle Return of a purchase with free item that's missing free item or has damage on free item full retail value of the missing/damaged gift items **PLEASE NOTE: Fee amounts combine if more than one criteria is met SPECIAL ORDERS Special Orders ship directly from either the Manufacturer or from Audio46 to the consumer.

If a Special Order item is defective, you may contact Audio46 for assistance in how to get a replacement for the item. However, the burden of replacing the item and the warranty claim will be the responsibility of the consumer.

ANY ITEM LISTED AS SPECIAL ORDER WILL BE SUBJECT TO THESE TERMS AND CONDITIONS WITHOUT EXCEPTION.