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Explore Jackery products and compare prices, features and reviews. Shipping and return terms are listed below.
Shipping & returns
Shipping
Shipping Area We currently offer free delivery to the contiguous US excluding Hawaii, Alaska, Puerto Rico, and U. S.
Virgin Islands. Shipping Fee & Time Please note that after an order is placed, it takes 1-2 days to process/fulfill and transit time may vary and take up to 5 business days for delivery.
Unfortunately, we are not able to provide expedited shipping service due to the fact that our generators contain lithium-ion batteries that are not permitted on planes and can only be transported via ground shipment. In the event of harsh weather conditions, delays may occur that are beyond our control.
Shipping Carrier We use different shipping carriers for order delivery. No signature is required during dispatch.
If you can not receive the package or need any other help in terms of delivery, please contact the shipping carrier shown in your tracking information. Shipping Address Please make sure you provide the correct detailed address for order delivery.
Once your order has been placed, changing your address is no longer possible. If your order is returned due to a wrong or incomplete address, we'll respond immediately to correct the address and resend it to you.
Please note addresses containing P. O.
Box/APO/FPO/DPO are not acceptable for delivery. Shipping Information Once the order has been shipped, we'll send you an order confirmation email including order details and the tracking number.
Please note that if your order includes more than one item, it will be shipped out in different packages and may not arrive on the same day. It usually takes 5-7 days for you to receive your order.
However, please contact us via email at hello@jackery. com if you have not received it within this timeframe.
We'll be happy to help. Order Cancellation An order can be canceled before it's shipped.
You'll receive a full refund once your order has been successfully canceled. However, if the product you ordered has been shipped out, you may not be able to cancel it immediately.
Please contact us via email hello@jackery. com for a return and refund once you receive it.
Support If you have any queries, please contact us via email hello@jackery. com or phone 1-888-502-2236 (Monday - Friday , 9AM - 5PM, PST)
Last checked: 2026-10-06Returns
Policy details are not yet available in the catalog. Confirm terms with the retailer before ordering.
Jackery FAQs
Compare Jackery products by model, price and available specifications. Review product details and the shipping and return information before choosing.
How do I compare Jackery products?
Shortlist the models that meet your needs and use the comparison table to review prices, features and available reviews. Check the exact model and variant before ordering.
Where can I check Jackery shipping information?
Review the shipping information and linked policies on this page where available. Confirm delivery availability, charges and timing for your address with the retailer.
Can I return a Jackery product?
Return eligibility can depend on the product, condition and seller. Check the linked return policy where available and confirm the return window, exclusions and fees before ordering.
Why are some Jackery specifications or reviews missing?
The catalog only shows information available in its product records. Missing specifications do not mean a feature is absent, and no listed reviews does not mean a product has never been reviewed.
Are Jackery prices and availability guaranteed?
Prices and availability can change and may vary by size, color or configuration. Confirm the current price, included items and stock on the retailer’s product page.