Why don't I receive notification email about tracking? Please be sure to provide a valid and actively used email address before placing your order to avoid potential delays in shipping and refunds caused by missing important notifications such as out-of-stock alerts, exchange inquiries, insufficient address notifications, and risk order confirmations.

Reasons are mainly as below: 1) you entered wrong email address when placing the order; or 2) the notification email was put into your spam folder; or 3) the notification email was rejected by your email server Why do I only receive part of products? It is very likely that the other parts are on the way, or there is a logistics delay or a logistics problem.

Please get in touch with us at support@inselife. com and attach your order number that begins with INSE#XXXX.

What is the shipping Price? We offer free shipping to orders over $15.

For order price from $0. 1 to $14.

99, it will cost $10 as the standard shipping fee. The fee for Expedited Shipping is $10.

Expedited Shipping is only for vacuum cleaners. Any coupons/discounts/promotions are only for products, not for the shipping fees.

How will my delivery be shipped? Our shipping methods include USPS, UPS, FedEx, Amazon logistics US, etc.

We do not accept any designated carrier, and we will choose a relatively optimal one to ship your item. How can I track my order?

If you have ticked and chosen to receive the email/ Messenger about tracking info, we will send you tracking information within 24-48 hours when your order has been shipped out and send notices to the email address/Messenger you provide when checking out. If you do not receive tracking information from us within 3 business days of your order, don't hesitate to contact us at support@inselife.

com. Will I get charged for the informing email?

We send emails to customers to inform them about the tracking information, which is totally free to the customer. When do I receive the product?

After you (the buyer) place the order and we process the charges, the order will be processed in 1-2 workdays for confirmation, preparation, and packaging. Under normal circumstances, it takes 3-7 workdays to arrive for free shipping & standard shipping while it takes 2-5 workdays to arrive for Expedited Delivery.

But if some products are out of stock or there is a logistic delay, we need to take action and it would take about 10-15 workdays or more to arrive. Attention: Fast Delivery is applicable for vacuum cleaners only.

What if I receive a defective machine? Please check out the packaging of your item(s) when they arrive and take a video when you unbox, if you notice any damage please make note of it when signing for delivery.

If your item(s) do arrive damaged, please send the video to support@inselife. com and after-sale customer service will help.

What countries do you ship to? We ship in the USA, except in the following states and areas： Alaska Hawaii American Samoa Guam Indiana State Marshall Islands Northern Mariana Islands Palau Puerto Rico U.

S. Virgin Islands Armed Forces Americas Armed Forces Europe Armed Forces Pacific Please follow @inseglobal on Facebook for the latest shipping announcements.

The areas in the Military base are not supported, such as the places around APO (Army Post Office) /FPO (Fleet Post Office). We also ship in Canada, Australia and United Kindom, but for parts of products.

For more details, please check the specific product page. Could I cancel my order?

To cancel the order, please contact our customer service [support@inselife. com] to check the status of your order, if your order was canceled successfully, we will refund you within 1-2 workdays.

If your product has not been shipped out from Our Factory, we allow you to cancel the order. If your product has been shipped out from Our Factory, we will not be able to cancel the order for you, because it is no longer operable and we cannot intercept the product.

Can't find what you're looking for? Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible.

Be sure to include your order number (if you have one). Please email us at support@inselife.

com

Return & Refund Policy The following terms and conditions only apply to orders placed on the INSE website (inselife. com).

For orders purchased from other platforms (e. g.

Amazon), please follow the Return & Refund Policy of the corresponding platform. You could also contact us and we’d love to help you reach out to the correct platform.

INSE reserves the right to change its payment procedures at any time without prior notice to you. We aim to provide the best quality product, on-time delivery, and Lifetime limited support.

We do ask you, our customers, to keep in mind: -Vacuum Cleaners Define a 30-Day Money-Back Guarantee A 30-day money-back guarantee is only applicable for vacuum cleaners, not for accessories. Within 30 days from the order date: All vacuum cleaners enjoy a 30-day money-back guarantee and we accept the return/refund, except for Special offers/Flash sales/Clearance sales products.

Customers have the right to apply for a return/refund within 30 days after delivery of the product. Eligible Return/Refund To be eligible for a return/refund, your item must be unused and in the same condition that you received it.

Merchandise must be in original factory condition and must include all original packaging materials, warranty cards, manuals, and accessories. If the machine is damaged during delivery or quality-related defective within 30 days, please provide the relevant pictures or videos by sending an email to [support@inselife.

com] to help us confirm the issue, and after we confirmed, we'll arrange the replacement/return/refund process accordingly. We will pay for the shipping costs for the return and resend.

In addition, if the product cannot be replaced due to production completion or limited products, we may request a refund even if you request a replacement. Refund requests for the 30-day money-back guarantee expire once opening a warranty claim within 30 days after the date of ordering.

It is not possible to process a request for a refund that has expired during this 30-day window. For purchases not made directly through INSE's online stores, please contact the corresponding retailers for help.

Please note: We strictly do not accept change-of-mind returns or exchange requests. If you insist to return, we totally respect your decision and we always hope we could offer a pleasant user experience to every customer.

In this condition, we could accept a return and refund; meanwhile, please understand that: We deduct 30% of the amount you paid as a restocking fee plus $10 of the original shipping fee. Also, you need to cover the shipping fee for returning.

（There will inevitably be a trace of use after assembly and during the use of the machine. No customer wants a used machine.

Thus there will be labor costs in handling the machine, like recycling the machine and recreating a new machine using the material. ） After a full refund, the product is no longer under warranty and cannot be exchanged.

The situation that is not covered We do not accept any returned merchandise without an order number and a serial number or shipped out over 30-day from the shipping date. Merchandise showing malicious physical damage Any other defects that are not caused by workmanship or product quality Merchandise that has been excessively worn, used with distinctive marks, and affects the secondary sale Product labels, serial numbers, waterproof marks, etc.

show signs of tampering or alteration. Any defects or damages caused by normal wear and tear, accidents, improper installation or maintenance, misuse (including failure to follow product documentation), neglect, disassembly, alterations to the hardware or supporting setting files, and external causes such as, but not limited to, natural disaster, water damage, extreme thermal or environmental conditions Any defects caused by transportation or loading during returning voyage Lost or stolen products are out of warranty Items that have expired their warranty period are not acceptable for a return&refund Free products are not acceptable for any return or refund Repairs through 3rd parties are not acceptable for any return or refund Purchases from illegitimate resources are not acceptable for any return or refund Counterfeit machines are not eligible for an INSE return and refund.

Return Customers take responsibility for the returned items. To get a refund, you need to make sure that the returned item is returned to the correct address, and we suggest: Do not return the item yourself back to the manufacturer before we give the correct return address.

Otherwise, we will not take any responsibility and cannot make a refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item. We have several overseas warehouse addresses in the United States.

In order to speed up the progress of your return and refund, you can choose to ship back the goods to the nearest overseas warehouse address provided by us. Or please send it back to the address where the support staff offers.

After confirming that the returned product arrives, we would check it out and if it is damaged on the way, our warehouse refuses to accept it and we refuse to refund. If it is in the original condition after checking, we will process the refund.

Refund Once the returned item arrives back in INSE’s warehouse for inspection, the refund process will begin. Your refund will be processed within 2-3 workdays once the returned item is received and processed.

It may take 5-10 workdays for funds to settle depending on the payment used and the practices of your financial institution to receive the credited funds. Refunds will only be issued to the original credit card or other paying methods like PayPal that you use when placing your order.

INSE reserves the right to change its payment procedures at any time without prior notice to you. We can only refund those canceled orders, orders that haven't been shipped, or orders that the product has been returned and received in a good condition.

We reserve the right to include a restocking fee, which would be deducted from your refund. Unless otherwise stated, shipping and handling charges are not refundable.

You shall bear all expenses related to shipping charges on machines and/or parts. Original shipping costs will be deducted from any refund amount except in the case of a Defective Product.

Shipping Costs Must be Covered By Buyer In the Following Situations: returning items claimed to have defects but found by INSE Quality Control to be in working condition Returning defective items in international shipping Costs associated with unauthorized returns (any returns made outside of the approved warranty process) Exchange For purchases made on inselife. com, INSE does not offer exchanges unless the machine was damaged in transit.

Machines are covered under warranty service with repair and servicing support. If the item you received is damaged, missing parts, or not what you ordered, please contact us to request a refund or a replacement.

After the product is exchanged, the new replacement is no longer covered by the warranty. -For accessories, Parts, Cleaning Tools Not applicable for any return or exchange.

Within 7 days from the order date: If received a defective accessory, parts, or cleaning tool, and reported it to us within this period, we would provide a replacement or a refund After 7 days from the order date: We do not accept any refund requests. Or you could keep it after we deduct 30% of the amount you paid as a handling fee plus $5 of the original shipping fee.

All INSE vacuum cleaner products have a one-year warranty. For more detailed information, please see the Warranty Policy page .

This policy is not to be confused with the manufacturer's warranty which continues even after this 30-day return policy expires. If you’re experiencing a problem with ANY INSE products ordered on the INSE website , please contact us at support@inselife.

com -FAQ about Return&Refund Policy Q: Can I cancel my order? To cancel the order, please contact our customer service department [support@inselife.

com] to check the status of your order, if your order was canceled successfully, we will begin the refund process in 2-3 workdays. If your product has not been shipped out from Our Factory, we allow you to cancel the order.

If your product has been shipped out from Our Factory, we will not be able to cancel the order for you, because it is no longer operable and we cannot intercept the product. Q: Why haven't I received my refund yet?

If you are eligible for a refund, and we've already sent you an email confirming the refund process is complete, but you still haven’t received a refund yet, please first check your bank account again. Then contact your credit card company/bank, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@inselife.

com Q: How do I start a return process? Contact support@inselife.

com to get help first Make sure the merchandise is in original factory condition and must include all original packaging materials, warranty cards, manuals, and accessories. Offer the serial number of the machine and the order number to us Ship your package back to the address we sent to you NOTE: Please expect 1-2 weeks to receive your refund after the returned goods are shipped out.

Q: What if I forget my order number? If you are unable to find your order number, INSE will work with you to find order reference details when possible.

Please contact us in priority. Q: Do I need to return the free gift or accessory that I received with my order if I return the qualifying purchased item?

All INSE gifts with purchase items must also be returned if you are returning the original qualifying product. Q: What if my machine has been damaged after delivery?

It is suggested to take photos or videos before you return the goods, and we'll handle this issue after receiving the goods. Q: What if I no longer have the original packaging, accessories, manuals, or parts?

We accept returns that are in their original pre-use state. If you have any questions on if your machine will be accepted, please contact our customer support so we can help.

Q: What happened to my refund if I used a bundle discount? When the Refund Product was purchased together with other Products that resulted in a bundle discount, the bundle discount will be immediately void upon refund.

The discount amount of other Products will be revoked and deducted from the refund amount You ultimately receive. This policy applies to any kind of bundle discounts including but not limited to gift cards, free gifts, quantity purchases, etc.

Q: What should I do if I receive a defective/second-hand product? It is suggested to take a video of the whole procedure as a backup when you sign for the package, especially for the items that are valued at a relevant high price.

Then contact us if you encounter any problem with the package you receive, and we'll help you solve it accordingly.