At Heybike, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible.

Your patience is highly appreciated. We thank you for your understanding.

We provide local UPS, USPS or FedEx, or DHL shipping services. No tax needed.

Please check the shipping area below. We may not deliver to certain places or need extra shipping.

Notice: E-Bikes Are Not for Sale to Persons Under the Age of 18. Underage riders MUST be accompanied by parents or adults when riding.

COSTS & DESTINATIONS Currently, we only provide FREE shipping to the lower 48 states in the US. We DO NOT ship to PO BOXES or APO, nor AK, HI, PR.

Item price Shipping fee $99 and above Free shipping $99 and below $15 SHIPPING FROM US Local warehouses SHIPPING TIME In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 2-8 business days for your shipment to arrive at your address.

For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

Business days: Monday-Friday (excluding holidays and weekends), (GMT-5) The Eastern Time Zone of USA. SHIPPING CHANGES NO CHARGE for changing the address BEFORE we provide you the tracking number.

$30 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on FedEx. $200 WILL BE CHARGED to cancel the order after the package has already shipped.

$200 WILL BE CHARGED if the customer does not accept the package or the package is undelivered. $200 WILL BE CHARGED if the package has already been delivered to the original address successfully.

5%–8% OF THE ORDER VALUE WILL BE CHARGED if the order is canceled before shipping. (This fee may vary depending on the bank or payment platform and covers the unavoidable transaction fee.

) ORDER TRACKING You can track your order and shipping & handling information if you have registered an account on heybike. com.

If you haven't registered on our site, you can still track your order here with your order number. For more shipping information, send an email to support@heybike.

com. We will respond to you within 24 hours.

Please note: If your order includes other accessories, they will be shipped separately . Kindly Notes: 1.

Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times.

Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.

3. It can take a few days after order shipment before the tracking number becomes active on the courier's system.

If the information has not appeared on the courier's website, please try again later. 4.

All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

6. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping.

We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

7. Shipping area: the US only (Excluding Hawaii, Puerto Rico, and Alaska)

Return & Refund Policy RETURN Heybike offers considerate and comprehensive return services. Please refer to the following details.

FOR NON-QUALITY ISSUES (1) The bike is brand new and unused. Within 14 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike, $280 for Brawn, $400 for Hero).

15 to 30 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike, $280 for Brawn, $400 for Hero); Another 20% of the order amount will be charged as the restocking fee. (2) The bike is used.

Within 30 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike, $280 for Brawn, $400 for Hero); Another 50% of the order amount will be charged as the restocking fee. Over 30 days of receipt: not allowed to return the bike.

FOR QUALITY ISSUES (1) Within 14 days of receipt: full refund and no charge of return shipping fee and processing fee; Or buyers can change for other e-bikes without extra payment of return shipping. Note: Please remember that our Heybike team will investigate into the quality issues carefully.

If there is no quality issue and any damage to the bike is found intentional and man-made, we will still charge the return shipping fee. (2) Between 14-30 days of receipt: Depending on the specific situation, we may charge buyers a certain amount of money as the return shipping fee.

Please contact our customer service team and they will decide on the payment. Note: Within 30 days of receipt, if there is any defective or missing part, we may send the replacement part free of charge depending on the specific situation.

(3) Over 30 days of receipt: Corresponding warranty services will be provided. Note: For some small defects that are harmless to biking safety, such as peeled-off stickers and minor paint chipping, buyers can choose to contact our customer service team for the corresponding compensation if not return the e-bike.

Our team will decide on the refund according to the specific situation. To start a return, please contact us at support@heybike.

com first. If your return is accepted, we’ll send you a return shipping label, as well as the instructions on how and where to send back your package.

Refunds will be processed within 10-15 business days after the returned package is received and inspected. If you can exchange your bike for a new one after negotiating with our customer support, please still return your bike first, and we will send you a new one after we receive it.

Items sent back to us without first requesting a return will not be accepted. Heybike is not responsible for the shipping cost of the package returned by the customers themselves, nor the missing of the returned package.

We sincerely appreciate your cooperation! Scope of Application This return policy only applies to the products sold on the Heybike official website (heybike.

com). Other ways to buy Heybike electric bikes (Amazon, offline dealers, Best Buy, etc) are subject to the corresponding warranty policies.