Shipping Information When will my order ship? When you place an order with Fellow, the wheels begin turning: Once orders are processed, we work fast to ensure the product(s) are available and ready to ship.

Upon processing, you will receive an email confirming your order! After your order has been picked up by our carrier, you'll receive an additional email with the tracking confirmation.

This entire process takes 24-48 hours. Please note that our warehouse does not ship on weekends or holidays.

If you place an order on the weekend or on Friday it will more than likely be processed and shipped the following Monday or Tuesday. All orders ship directly from our fulfillment centers, with the exception of some coffees that ship directly from the roaster.

If you're missing an order confirmation or tracking number, let us know! Spam filters can be unnecessarily aggressive at times and eat up important emails.

We'd be happy to help you track down your order. How much does shipping cost?

Enjoy free shipping on orders of $75 or more to anywhere in the contiguous US. Excludes Hawaii, Alaska, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.

S. Virgin Islands.

Domestic ground shipping as well as expedited shipping options are calculated by our carriers at checkout. Please note, ground shipping delivery times may vary/update/change based on situations beyond our control.

Delivery date(s) listed are estimations and not guaranteed. For updates on your order, please review the tracking information provided when your order ships, or visit our Order Status page.

How do I track my order once it has shipped? Once your order ships from our warehouse, you will receive a tracking number via email.

Please note, it may take 24 hours for the tracking number to be completely active while it is in the process of being picked up by one of our carriers. You can track your order directly from the email we sent using the "Track your items" button or track your order here.

If you notice your tracking number has not updated after 48 hours of when the email was sent, please contact us so we can further investigate. When will I receive my order?

We ship orders within 1-2 business days after being placed, and once our carrier partners have picked up your order, you will receive tracking information and an estimated delivery date via email. Typically, orders will arrive in up to 10 days once shipped; however, please note that due to inclement weather or situations beyond our control, there may be additional time needed to deliver your order by the carrier.

If there are any questions or it's been well past this timeframe, please contact us directly so we can research further on our end. Where does Fellow ship products to?

We currently ship to the following: all 50 states (including Alaska and Hawaii), American Samoa, Guam, Puerto Rico, the US Virgin Islands, and military bases (APO/DPO/FPO). Outside the mainland US, we cannot guarantee the same delivery window as typical deliveries to home or commercial addresses.

Returns, exchanges, and warranties If you are not completely satisfied with your order, you can make an online return or exchange within 30 days of the original purchase date, no questions asked. Please note that all consumable products, personalized product, Rebrew refurbished gear, and final sale items are non-refundable and non-exchangeable.

For all other products, they must be returned in original condition. Returns Decided your new Fellow purchase is not perfect for you?

Return your product here. Start a Return Exchanges Looking for a different color, material, or size?

Click here to start your exchange. Start an Exchange Quality Issues + Warranty Experiencing an issue with your gear?

We're here to help. Start a Claim Purchased from Amazon or one of our retail partners and want to make a return/exchange?

At this time we can only process online returns and exchanges for products that were purchased directly from our website. If the product was purchased from Amazon or another Fellow authorized retailer, please reach out to their customer service teams directly.

Have questions? What can be returned?

If you’d like to return your Fellow product but do not have a warranty claim, you may do so within 30 days of the original purchase date. Returns within this time period can receive a refund or a Fellow gift card of equivalent value.

Please note, for returns where the purchase included  a gift card and/or credit to Drops* that the customer has already redeemed, the value of the gift card and credits used will be deducted from the refund. Any unused value will be canceled.

*See full terms and conditions for Drops credits here. Products must be in their original condition in order to be eligible for a refund.

We offer return shipping via UPS for $30 for electric products purchased in a kit or bundle, $15 for electric separately purchased products (excluding Espresso Series 1), $50 for Espresso Series 1, and $5 for non-electric products purchased and delivered within the United States. Please note: for Espresso Series 1 orders purchased prior to 2/20/2026, the shipping and restocking fee will be $15.

If you opt to receive a Fellow gift card instead of a refund for your return, we’ll waive the return shipping fee! We cannot provide return labels for orders shipped outside of the United States.

International customers are responsible for the cost of return shipping. All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution.

Click here to start a return What cannot be returned? Coffee Beans Gift Cards Personalized Products Rebrew products from our refurbished collection purchased on or after October 17, 2022 Final sale items Fellow gear in the above list is still covered by our warranty policy , so if you are experiencing a functional or cosmetic issue, please file a warranty claim .

What is the cost of returns? We offer return shipping via UPS for $30 for electric products purchased in a kit or bundle, $15 for electric separately purchased products (excluding Espresso Series 1), $50 for Espresso Series 1, and $5 for non-electric products purchased and delivered within the United States.

Please note: for Espresso Series 1 orders purchased prior to 2/20/2026, the shipping and restocking fee will be $15. Can I return a gift?

If you received Fellow gear as a gift, congrats on having awesome friends! If you’d like to return it, we accept returns of gifts purchased on our website.

Click here to start a return Can I make a return or exchange at a Fellow store? Yes, you can come to either one of our stores to return or exchange your product.

To make a return or exchange for an order you purchased in store, simply return to the store with your product. To make a return or exchange for an order you purchased from our website (www.

fellowproducts. com) follow the steps below.

Submit your return or exchange request here . Make sure to select, Return to a Fellow store.

Submit your request and bring your product into one of our storefronts. How do I get a refund?

Please start a return here . Refunds are issued after your returned item is received at our warehouse.

All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution. Can I get store credit instead of a refund?

Yes, and we’ll waive the return shipping fees if you do! Submit a request here to get started.

How long will it take to get my refund or credit? It can take 10-14 days to process your return.

Once our team has received your return to our warehouse and verified the contents, they will mark the return as received and you’ll get an email. As soon as the return is received, your refund or credit will be initiated.

Depending on your bank it may take up to 7 days to see your refund. If you opted to receive store credit, it will be delivered via email.

How long will it take to get my exchange order? It can take 10-14 days to process your return.

Once our team has received your return to our warehouse and verified the contents, they will mark the return as received and you’ll get an email. As soon as the return is received, your exchange order will be released.

As soon as your exchange order is on its way, you’ll receive an email with a tracking number. How do I file a warranty claim?

We'd be glad to help if you file a warranty claim here . What time period does the warranty cover?

Standard Warranty Period: 1 year - Electric: Stagg EKG, Stagg EKG+, Corvo EKG, Ode Brew Grinder 2 years - New Generation Electric: Stagg EKG Pro, Stagg EKG Pro Studio Edition, Corvo EKG Pro, Corvo EKG Pro Studio Edition, Ode Brew Grinder Gen 2, Tally Pro Precision Scale, Aiden Precision Coffee Maker, Clyde Electric Kettle, Electric Atmos Vacuum Canister, Espresso Series 1 Additional product protection can be added within 90 days of the original purchase. 1 year - Non-Electric: Stovetop Kettles, Ceramics, Glassware, Travel Mugs, Coffee Storage, Brew Burrs, Drippers, French Press, and any other non-electric products.

What does the warranty cover? Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above.

You can file a warranty claim here . Please note, in order for a warranty claim to be accepted, all of the following conditions must be met: You must be the original consumer.

You must have purchased the product through Fellow or Fellow authorized retailers. You must have purchased and used the product in the United States, U.

S. territories, or Canada.

You must provide the original sales receipt for proof of purchase. You must have used the product only as intended and in accordance with the product’s care instructions.

File a warranty claim -> What does the warranty not cover? Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.

Normal wear and tear. Operation with the wrong type of current or voltage.

Failure to follow all cleaning instructions. Failure to comply with any safeguards listed in the instructions of the product or this warranty.

Products used or purchased outside of the United States (and its territories) and Canada. Can I cancel an order?

Thanks to our hard-working Operations team and partners, we process your order as soon as it is placed on fellowproducts. com, and thus we are unable to guarantee order cancellations.

Please contact us and we will see what we can do. We think you’ll love your Fellow gear once it is in your hands!

But if for some reason you don’t, you may return it to us in accordance with the return policy outlined above. How do I register my product?

Electric products purchased and used in the United States are eligible for product registration . You can register your product here .

Please note non-electric and rebrew products are not eligible for product registration at this time. Helpful Links Contact Us Return Policy Warranty Policy Register Your Product