EcoFlow Shipping Policy Thank you for visiting and shopping at ecoflow. com.

EcoFlow aims to offer you the best shipping options. The following are the terms and conditions that constitute our shipping policy.

Shipping Fee of RAPID Series Free Shipping on RAPID Orders Over $20. There is a shipping fee of $4.

9 for RAPID orders under $20. Shipment processing time All orders are processed within 3-5 business days.

For the 400W Rigid Solar Panel and pre-order items, delivery will be as per the shipping times specified on the product page. The estimated delivery time is 7-10 business days.

Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.

Shipment Confirmation & Order Tracking You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

If your tracking information has not been updated within 10 business days, please contact support@ecoflow. com .

Shipment Carriers Our current primary shipping carriers are USPS and FedEx. You can contact FedEx: 1-800-463-3339 or USPS: 1-800-275-8777 for further shipping information.

Shipping areas EcoFlow orders are shipped to the contiguous United States (does not include outlying islands and overseas territories). Shipping Information Please make sure all the shipping information you provide to us is correct.

We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided. We do not ship to a P.

O. Box or APO/FPO/DPO addresses.

Damages If you received your order damaged, please contact EcoFlow Support within 7 business days at support@ecoflow. com .

We are not responsible for any losses,  including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier.

Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier. Returns Policy Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Shipping Support For order and shipping-related inquiries, please contact us at order@ecoflow. com .

For return requests and instructions to return any products, please contact EcoFlow Support at support@ecoflow. com .

After-sale Service Contact Email: support@ecoflow. com Phone: +1 (800)-368-8604 (English service only.

International charges apply if calling from outside of the US)

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Manufacturers, suppliers, or publishers, other than ecoflow. com, may provide their own policies to you.

Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.

Cancellation Customers can request a full refund within 24 hours after placing an order on ecoflow. com.

Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2. 6% for credit card users, 3.

6% for PayPal users, 3. 3% for Klarna users).

Orders cannot be canceled more than 30 days after they are shipped. Return The return service is currently available to US orders only.

If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items. Please collect the package first if your order has been shipped and you want to return it.

Then contact our EcoFlow Support via support@ecoflow. com to obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments. You'll be charged for shipping and a transaction fee (2.

6% for credit card users, 3. 6% for PayPal users) in the event of a return on US orders.

Return Process Contact EcoFlow Support at support@ecoflow. com to start the return process.

Please provide them with proof of purchase, such as an invoice. You will receive instructions on how to properly pack the products and return them to us.

Please make sure all components are included in the package. Refund After you have returned the product to our warehouse, we will issue a refund within 14 business days.

You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via support@ecoflow.

com . Return Shipping Cost Product Shipping Cost DELTA $46 DELTA 2 $46 DELTA 2 Max $62 DELTA 2 Max Smart Extra Battery $30 DELTA 2 Smart Extra Battery $21 DELTA Max $83 DELTA Max Smart Extra Battery $33 Delta MINI $21 DELTA Pro $75 DELTA Pro Smart Extra Battery $70 DELTA Pro Ultra Inverter $68 DELTA Pro Ultra Series Extra Battery $67 DELTA Pro 3 $88 DELTA Pro 3 Extra Battery $66 RIVER 2 $17 RIVER 2 Max $18 RIVER 2 Pro $23 RIVER 370 $40 RIVER Plus $30 RIVER $18 RIVER Max $35 RIVER Max Plus $35 RIVER Pro $23 RIVER Pro Extra Battery $43 RIVER Extra Battery $15 WAVE 3 $29 WAVE 3 Extra Battery $21 WAVE 2 $28 WAVE 2 Extra Battery $23 Smart Generator $70 Smart Generator (Dual Fuel) $66 Smart Home Panel $25 Smart Home Panel 2 $65 Alternator Charger $23 Power Kits Console $16 Power Hub $30 400W Rigid Solar Panel Based on actual shipping cost 400W Portable Solar Panel $59 5kwh LFP Battery $50 100W Flexible Solar Panel $49 100W Rigid Solar Panel $46 110W Portable Solar Panel $25 220W Solar Panel $21 Distribution Panel $15 BLADE $77 GLACIER $87 GLACIER Extra Battery $22 Other Products $16 Smart Generator 4000 (Dual Fuel) $88 20W Charger $15 30W Charger $11 65W Charger $15 RAPID 10000 $15 45W Portable Solar Panel $19 175W Rigid Solar Panel $49 800W Charger $17 60W Portable Solar Panel $19 Power Hat $20 DELTA 3 Plus $16 RIVER 3 $17 DELTA 3 1500 $20 RAPID 5000 $15 Smart Generator 3000 $60 125W Bifacial Modular Solar Panel (500W, 4-piece kit) $77 RIVER 3 Plus $15 RIVER 3 Max $16 RIVER 3 Max Plus $21 GLACIER Classic 55L $54 GLACIER Classic 35L $24 GLACIER Classic 45L $54 STREAM Ultra $88 STREAM Microinverter $17 DELTA 3 Extra Battery $67 Rapid Pro $23 130W RVMax Rigid Solar Panel $59 TRAIL 200 DC $23 TRAIL 300 DC $23 TRAIL Plus 300 DC $15 PowerPulse EV Charger $24 RIVER 3 Plus Extra Battery 300 $15 RIVER 3 Plus Extra Battery 600 $16 DELTA 3 Classic $20 DELTA 3 Max $24 DELTA 3 Max Plus $54 DELTA 3 Ultra $24 DELTA 3 Ultra Plus $62 DELTA Pro Ultra X $63 DELTA Pro Ultra Series Extra Battery $67 Smart Home Panel 3 $83 Smart Gateway $68 DELTA 3 $29 DELTA 3 1000 Air $15 DELTA 3 Max Plus Smart Extra Battery $22 160W Portable Solar Panel $18 Please note that return shipping costs include shipping costs and handling fees.

After-sale Service Contact Email: support@ecoflow. com Phone: +1 (800)-368-8604 (English service only.

International charges apply if calling from outside of the US)