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Explore Dreame products and compare prices, features and reviews. Shipping and return terms are listed below.
Shipping & returns
Shipping
1. HOW DO I CANCEL MY ORDER?
In the event you wish to cancel your order, please contact us. Once the cancellation request has been done, we will notify you via email.
If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse. Within 2-3 business days of receiving your order, we will process it, issue a full refund to your account if it was prepaid, and notify you via email.
2. CAN I CHANGE MY ORDER?
Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you contact us and cancel the incorrect order.
Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience. 3.
CAN I CHANGE MY DELIVERY ADDRESS? If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.
In case we cannot change the address anymore, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address. When requesting for an address change, we need the following the following information: First and Last name Street name and number Zip code and City Country Phone number Kindly note that this process may delay the delivery time; Dreame is not responsible for any delay in delivery due to an address change requested by the customer.
4. WHEN WILL I RECEIVE MY ORDER?
Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched.
Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, FedEx. Please note that the standard delivery time of 2-5 business days are estimates and may vary depending on circumstances like distance, local holidays, and any other external factors outside of Dreame's, and courier’s, control.
Packages are not shipped nor delivered on weekends and local public holidays and may vary due to external factors outside of Dreame's and our courier’s, control. While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable.
External factors outside of Dreame's and courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do. Additionally, please note that during promotional campaigns, delivery times may be longer than usual.
Feel free to contact us if you have any questions about your order's status. Alternatively, if you already have a tracking number, please feel free to check the status via the FedEx Website.
5. I HAVE RECEIVED THE WRONG/BROKEN PRODUCT – WHAT DO I DO?
If you receive your package and it is not what you ordered, please contact us immediately and provide us with the following: Picture of the item(s) you received together with the delivery note (Please make sure that the details are clear and visible) If a cordless stick vacuum was ordered, please provide a clear picture of the product. If a robot vacuum was ordered, please provide a clear picture of the product.
We will do our best to assist you further. In addition to the outer packaging, our products are additionally equipped with an internal protective film.
If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it.
If the product is damaged, please contact our customer service by sending an email to support. us@dreame.
tech within 48 hours after receiving the product, and our customer service will reply your email within 24hrs. 6.
CAN I PICK UP MY PACKAGE FROM A PICK-UP POINT? Once FedEx has made their first delivery attempt to your address, you can contact your local FedEx Office and ask them to deliver your package to your nearest FedEx Access Point.
Your package will be delivered to a secure location where you can pick it up at your own convenience. 7.
I HAVEN’T RECEIVED MY ORDER YET – WHAT DO I DO? Within 1-2 working days after placing a successfully placed your order, you’ll receive a tracking number from our courier.
If you have not received your FedEx Tracking Number, please contact us and we will look into this for you immediately. If you haven’t received your order and you have a tracking number, we urge you to contact your local FedEx Office in the first instance.
FedEx will have more accurate information regarding the status of the delivery. 8.
FROM WHERE ARE YOUR PRODUCTS SHIPPED? All orders to the United States are shipped from United States warehouse.
9. HOW DO I TRACK MY ORDER?
Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner FedEx containing your package’s tracking information. If you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details.
To track your package, simply enter your tracking number on FedEx´s official webs ite. 10.
DO YOU SHIP TO MY AREA? Although we strive to provide world-wide shipping, at this time our courier service is unable to deliver to: The Territory of Guam Virgin Islands of the United States American Samoa Micronesia Hawaii Marshall Islands Northern Mariana Islands U.
S. Virgin Islands Armed Forces Americas There may be additional regions, countries, or cities that our courier service is unable to deliver to.
11. IS SHIPPING FREE?
Free shipping on all orders for most areas. We ship via FedEx, UPS, and other major carriers, with FedEx Ground and UPS Ground available for most areas in the United States.
See details to check the shipping areas we currently support. 12.
CAN YOU REMOVE THE INVOICE FROM THE PACKAGE? No worries.
Only a delivery note is included with all of our orders and this document does not include any pricing information. Should you wish to have an invoice for your order, simply contact us and we will be happy to assist you.
Last checked: 2026-10-06Returns
30-day returns; check the retailer policy for eligibility and fees.
Last checked: 2026-10-06Dreame FAQs
Compare Dreame products by model, price and available specifications. Review product details and the shipping and return information before choosing.
How do I compare Dreame products?
Shortlist the models that meet your needs and use the comparison table to review prices, features and available reviews. Check the exact model and variant before ordering.
Where can I check Dreame shipping information?
Review the shipping information and linked policies on this page where available. Confirm delivery availability, charges and timing for your address with the retailer.
Can I return a Dreame product?
Return eligibility can depend on the product, condition and seller. Check the linked return policy where available and confirm the return window, exclusions and fees before ordering.
Why are some Dreame specifications or reviews missing?
The catalog only shows information available in its product records. Missing specifications do not mean a feature is absent, and no listed reviews does not mean a product has never been reviewed.
Are Dreame prices and availability guaranteed?
Prices and availability can change and may vary by size, color or configuration. Confirm the current price, included items and stock on the retailer’s product page.