Back to homepage Shipping & Returns Shipping, Returns & Online Ordering Policy How to Return a Product Please check your purchase date: We will accept returns of products in good condition within 30 days of your purchase date. Credit will be issued in the same form of payment used for the purchase.

There will be no refunds given for returns made after 30 days from purchase. Please note that original shipping charges, if applicable, are not refundable.

To initiate a return, please complete this form and place it inside the box before shipping. Action Required for Returns : Inside the box : You must include the completed return form.

Failure to do so will delay or deny your return. On the shipping label : Clearly write your order number (beginning with 'SF').

The warehouse crew cannot begin the return process without it. Please note that customers are responsible for all return shipping costs .

Please be sure to ship your item by insured, traceable mail to the address below (address will also be provided after you initiate your return). This service is offered by UPS, USPS, FedEx, and other carriers.

We are not responsible for items lost during transit. We will process your refund within 14 business days of receipt of the item.

Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from us. Please allow 1-2 billing cycles from the day your return package is received for your account to be credited.

*Due to high volume, our carrier partners may be experiencing delays. Delivery dates are not guaranteed, including Second business day and Next business day orders.

*Items over $400 may require a FedEx signature. Please note that this may not be applicable to all shipments, and subject to other conditions based on the service type and value of shipments.

Please contact FedEx for further assistance. UNITED STATES INQUIRIES ONLY.

IF YOU ARE RETURNING A PRODUCT TO OUR CANADIAN STORE PLEASE CLICK HERE . IF YOU ARE RETURNING A PRODUCT TO OUR FRENCH CANADIAN STORE PLEASE CLICK HERE .

SHIPPING Where We Ship To: Street addresses in the United States only (no P. O.

or Military APO/FPO addresses) All 50 states including the District of Columbia SHIPPING RESTRICTIONS Where We Can Not Ship To: Puerto Rico- Unfortunately, delivery to Puerto Rico is not available at this time. Minnesota Statute §116.

943 prohibits the sale of some items to Minnesota. For a full list of restricted items click here .

Portable Air Conditioner orders shipping to Alaska & Hawaii must ship Second Day or Next Day Shipping due to Air Restricted packaging. You can ship to another address besides your own.

When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

We currently do not ship to PO Boxes or Military APO/FPO addresses. Please check our Store Locator or chat with a Delonghi expert, and let us help you find the store nearest you that carries our brand.

Sales Tax Taxes are calculated according to state regulations and are applied at checkout. Shipping Cost Shipping rates are calculated according to the purchase value of your order and the type of shipment selected.

Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges. Delivery: types and costs TYPE DELIVERY ORDER VALUE COST Ground 5 - 7 business days 7 - 10  business days for HI, AK Under $40 $5 Over $40 FREE 2nd Day 2 business days if ordered by 11 a.

m. ET Portable Air Conditioner orders shipping to Alaska & Hawaii must ship Second Day or Next Day Shipping due to Air Restricted packaging.

Under $50 $14. 95 $50 - $149.

99 $21. 95 $150 - $249.

99 $28. 95 $250 - $499.

99 $35. 95 Over $500 $42.

95 Next Day Next business day if ordered by 11 a. m.

ET Portable Air Conditioner orders shipping to Alaska & Hawaii must ship Second Day or Next Day Shipping due to Air Restricted packaging. Under $50 $29.

95 $50 - $149. 99 $39.

95 $150 - $249. 99 $49.

95 $250 - $499. 99 $59.

95 Over $500 $69. 95 Once your order is confirmed, it will take a few business days to process and ship.

You will first receive an order confirmation email including your order number. This will be sent to your specified email address.

After we ship, you will then receive a shipping confirmation email that includes tracking. Orders are processed Monday through Friday, excluding major holidays.

Orders placed on Friday, Saturday, and Sunday will be processed on the following Monday. Note: Shipping and delivery times are estimated and can not be guaranteed.

We remain committed to getting your order to you as quickly as possible. ORDERING Order Processing Upon receiving your order, our company carries out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction.

Products will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Order Cancelation After you submit the order, you will be able to cancel your order within max 60 minutes. If you are a registered user, you can log in to the my account area and from there push the button "cancel" and the order will be automatically cancelled.

If you are a guest user, you can cancel your order by clicking on the link you will find in your confirmation email. After 60 minutes, you will only be able to return your item in case you do not want to keep it.

RETURNS Exchanges We do not accept exchanges. If you would like a different item, we ask that you handle your original purchase as a return for a refund and order the new item online.

This will ensure you receive the item you are looking for in the event we are out of stock before we receive your return. How do I return an item bought directly from the De'Longhi website?

Please check your purchase date: We will accept returns of products in good condition within 30 days of your purchase date. Credit will be issued in the same form of payment used for the purchase.

There will be no refunds given for returns made after 30 days from purchase. Please note that original shipping charges, if applicable, are not refundable.

To initiate a return, please complete this form and include it with your return shipment. Note: it is extremely important you include this form in your return package.

If you do not include this form in your return package, your return is at risk of being delayed or denied. Please be sure to ship your item by insured, traceable mail to the address below (address will also be provided after you initiate your return).

This service is offered by UPS, USPS, FedEx, and other carriers. We are not responsible for items lost during transit.

We will process your refund within 14 business days of receipt of the item. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from us.

Please allow 1-2 billing cycles from the day your return package is received for your account to be credited. The below products are final sale and NOT eligible for return: -Coffee Beans: DLSL002, DLSL001, DLSC620, DLSC621 -Descalers & Water Filters: DLSC002, DLSC502, DLSC500, DLSC200, DLSC306, DLSC550, DLSC552 Receipt Refusal of Shipment Please note that a refusal of receipt of a shipment (unless approved in advance) is considered a return and the cost of the actual freight to have the package returned will be deducted from your refund.

Shipping Error / Damaged Merchandise In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Your product may offer additional warranty coverage.

Please refer to the documents in your product package for more information, or chat with an expert now. All other returns must follow the above process.

Back to homepage Shipping & Returns Shipping, Returns & Online Ordering Policy How to Return a Product Please check your purchase date: We will accept returns of products in good condition within 30 days of your purchase date. Credit will be issued in the same form of payment used for the purchase.

There will be no refunds given for returns made after 30 days from purchase. Please note that original shipping charges, if applicable, are not refundable.

To initiate a return, please complete this form and place it inside the box before shipping. Action Required for Returns : Inside the box : You must include the completed return form.

Failure to do so will delay or deny your return. On the shipping label : Clearly write your order number (beginning with 'SF').

The warehouse crew cannot begin the return process without it. Please note that customers are responsible for all return shipping costs .

Please be sure to ship your item by insured, traceable mail to the address below (address will also be provided after you initiate your return). This service is offered by UPS, USPS, FedEx, and other carriers.

We are not responsible for items lost during transit. We will process your refund within 14 business days of receipt of the item.

Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from us. Please allow 1-2 billing cycles from the day your return package is received for your account to be credited.

*Due to high volume, our carrier partners may be experiencing delays. Delivery dates are not guaranteed, including Second business day and Next business day orders.

*Items over $400 may require a FedEx signature. Please note that this may not be applicable to all shipments, and subject to other conditions based on the service type and value of shipments.

Please contact FedEx for further assistance. UNITED STATES INQUIRIES ONLY.

IF YOU ARE RETURNING A PRODUCT TO OUR CANADIAN STORE PLEASE CLICK HERE . IF YOU ARE RETURNING A PRODUCT TO OUR FRENCH CANADIAN STORE PLEASE CLICK HERE .

SHIPPING Where We Ship To: Street addresses in the United States only (no P. O.

or Military APO/FPO addresses) All 50 states including the District of Columbia SHIPPING RESTRICTIONS Where We Can Not Ship To: Puerto Rico- Unfortunately, delivery to Puerto Rico is not available at this time. Minnesota Statute §116.

943 prohibits the sale of some items to Minnesota. For a full list of restricted items click here .

Portable Air Conditioner orders shipping to Alaska & Hawaii must ship Second Day or Next Day Shipping due to Air Restricted packaging. You can ship to another address besides your own.

When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

We currently do not ship to PO Boxes or Military APO/FPO addresses. Please check our Store Locator or chat with a Delonghi expert, and let us help you find the store nearest you that carries our brand.

Sales Tax Taxes are calculated according to state regulations and are applied at checkout. Shipping Cost Shipping rates are calculated according to the purchase value of your order and the type of shipment selected.

Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges. Delivery: types and costs TYPE DELIVERY ORDER VALUE COST Ground 5 - 7 business days 7 - 10  business days for HI, AK Under $40 $5 Over $40 FREE 2nd Day 2 business days if ordered by 11 a.

m. ET Portable Air Conditioner orders shipping to Alaska & Hawaii must ship Second Day or Next Day Shipping due to Air Restricted packaging.

Under $50 $14. 95 $50 - $149.

99 $21. 95 $150 - $249.

99 $28. 95 $250 - $499.

99 $35. 95 Over $500 $42.

95 Next Day Next business day if ordered by 11 a. m.

ET Portable Air Conditioner orders shipping to Alaska & Hawaii must ship Second Day or Next Day Shipping due to Air Restricted packaging. Under $50 $29.

95 $50 - $149. 99 $39.

95 $150 - $249. 99 $49.

95 $250 - $499. 99 $59.

95 Over $500 $69. 95 Once your order is confirmed, it will take a few business days to process and ship.

You will first receive an order confirmation email including your order number. This will be sent to your specified email address.

After we ship, you will then receive a shipping confirmation email that includes tracking. Orders are processed Monday through Friday, excluding major holidays.

Orders placed on Friday, Saturday, and Sunday will be processed on the following Monday. Note: Shipping and delivery times are estimated and can not be guaranteed.

We remain committed to getting your order to you as quickly as possible. ORDERING Order Processing Upon receiving your order, our company carries out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction.

Products will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Order Cancelation After you submit the order, you will be able to cancel your order within max 60 minutes. If you are a registered user, you can log in to the my account area and from there push the button "cancel" and the order will be automatically cancelled.

If you are a guest user, you can cancel your order by clicking on the link you will find in your confirmation email. After 60 minutes, you will only be able to return your item in case you do not want to keep it.

RETURNS Exchanges We do not accept exchanges. If you would like a different item, we ask that you handle your original purchase as a return for a refund and order the new item online.

This will ensure you receive the item you are looking for in the event we are out of stock before we receive your return. How do I return an item bought directly from the De'Longhi website?

Please check your purchase date: We will accept returns of products in good condition within 30 days of your purchase date. Credit will be issued in the same form of payment used for the purchase.

There will be no refunds given for returns made after 30 days from purchase. Please note that original shipping charges, if applicable, are not refundable.

To initiate a return, please complete this form and include it with your return shipment. Note: it is extremely important you include this form in your return package.

If you do not include this form in your return package, your return is at risk of being delayed or denied. Please be sure to ship your item by insured, traceable mail to the address below (address will also be provided after you initiate your return).

This service is offered by UPS, USPS, FedEx, and other carriers. We are not responsible for items lost during transit.

We will process your refund within 14 business days of receipt of the item. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from us.

Please allow 1-2 billing cycles from the day your return package is received for your account to be credited. The below products are final sale and NOT eligible for return: -Coffee Beans: DLSL002, DLSL001, DLSC620, DLSC621 -Descalers & Water Filters: DLSC002, DLSC502, DLSC500, DLSC200, DLSC306, DLSC550, DLSC552 Receipt Refusal of Shipment Please note that a refusal of receipt of a shipment (unless approved in advance) is considered a return and the cost of the actual freight to have the package returned will be deducted from your refund.

Shipping Error / Damaged Merchandise In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Your product may offer additional warranty coverage.

Please refer to the documents in your product package for more information, or chat with an expert now. All other returns must follow the above process.