Shipping We aim to dispatch all orders within 48 working hours and we'll send you an email to let you know your order is on its way! All delivery timeframes are estimated after the date of dispatch.

Shipping Times & Prices US Tracked Shipping with all orders Shop with confidence! All orders are shipped with full tracking to the US.

US Tracked Shipping $9. 95 Estimated 5-10 working days after dispatch Free on orders over $160 Tracking number provided Signature required upon delivery ​ All orders are shipped from our UK warehouse and sold via our U.

S. business SH Distribution, inc There are no import duties or customs charges to pay, local sales taxes may apply.

Can I view the status of my order? If you have a registered account, you can log in and view your order history to see where it is.

Alternatively, there will be a unique link for your order in your order confirmation email to view the status of your order. ‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the carrier, on its way to you!

View the Status of Your Order To track your order, visit the OCS Worldwide . Once your order has landed in the US, it can be tracked on your local USPS Website .

Where is my order? Delivery times are counted as working days (Monday to Friday, excludes weekends and UK Bank Holidays) after the date of dispatch.

To track your order, visit the OCS Worldwide . Once your order has landed in the US, it can be tracked on your local USPS Website .

In very rare cases, orders can sometimes get lost in the post. We can class a parcel as lost once 30 working days have passed since the date of dispatch.

If your order has not arrived within these times, please contact us so we can investigate with OCS Worldwide or USPS. Lost parcel investigations must be made within 30 days from the date of dispatch, so you must report any non-receipt issues within this timeframe.

After this time we are unable to assist. During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

Will I be subject to custom charges? All orders are shipped from our UK warehouse and sold via our U.

S. business SH Distribution, inc There are no import duties or customs charges to pay, local sales taxes may apply.

What shipping services do you provide? All orders are shipped from our UK warehouse and sold via our U.

S. business SH Distribution, inc US orders are sent out via OCS Worldwide from our warehouse here in the UK.

Once in the US, your local USPS post will deliver your package. We offer a standard tracked service which can be seen above.

When will my order be dispatched? We aim to dispatch all orders from our UK warehouse within 48 working hours (Monday to Friday, not including UK Bank Holidays) and we’ll send you an email to let you know your order is on its way.

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. If there are any problems with your order we will contact you by phone or email.

What will happen if I’m not in when my order is delivered? Undelivered orders: If your parcel is undelivered/remains uncollected, it will be returned to our warehouse.

Once received, your order will be refunded in line with our returns policy. Refunds on shipping charges are issued separately - please contact us if your parcel has been undelivered to arrange a refund.

Will public holidays affect my order? Our office is closed on UK Bank Holidays, so there may be a small delay with your order if it is placed over these periods.

US public holidays may also affect shipping. For further details please check with your local postal service.

Can I make changes to my order? Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed.

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. If you have any queries regarding your order or need assistance with an urgent address change or cancellation, please contact our Customer Service Team and we'll do everything we can to help.

I have an issue with the items received If you've received something that’s not quite right, please send a clear photograph, including the tags, to our Customer Service team on support@curvykate. com so we can investigate with our product and warehouse teams.

Once you’ve let us know about your faulty item, please hold onto it for now—no need to send it back just yet! We’ll work on resolving the issue for you first.

In line with Trading Standards we can only accept faulty items within 6 months of purchase.

Returns & Refunds If for any reason you don’t want to keep your items, they can be returned to Curvy Kate for a full refund. How to return your item(s) Our Returns Portal makes returning easier than ever.

With our insured returns service your package will safely find its way back to us, fully safeguarded against any potential loss. To return comes at a nominal cost of $19.

95, conveniently deducted from your final refund and ensuring no upfront expense on your end. Please note that our returns portal does not allow returns from different orders to be combined and the advised return shipping fee is per order.

Should you prefer to arrange your own courier for returning items to the UK, feel free to reach out to our dedicated Support Team for further guidance. Items must be unworn with the tags attached and in its original packaging.

OPEN RETURNS PORTAL HOW DOES THE PORTAL WORK? Using the returns portal is super simple, just log in with your order number and email address to get started.

To begin your return follow these steps: Open the Returns Portal Enter your Order Number and the Email address used on your order Select the item(s) you would like to return Select you would like to Return. Package your return in its original packaging.

Download the QR code or label for use in any of our Drop Off Points shown from the portal. Once we receive and verify your returned items you will be notified.

If you do not hear from us within the allotted time, please email us on: support@curvykate. com Should the return shipping fee total more than the price of the item you’re returning, please get it touch with our customer service team via email or chat so that we can assist.

Where is my refund? Return Processing Times: Returns sent using our returns portal can take up to 3-5 working days to be processed from receipt back to our warehouse.

Any items sent independently of our returns portal with a carrier of your choice may take up to 14 working days to be processed. We ask if you would kindly contact us at support@curvykate.

com to share your postage receipt with tracking reference if sending with a carrier of your choice. If you’ve used a carrier of your choice and haven’t received your refund within 14 working days of receipt at our warehouse, please let us know by reaching out via email or chat, and we'll be happy to follow up on this for you.

Refund Processing Times: Once a refund has been processed back to your original payment method it may take up to 3-5 working days to show on your statement, depending on your card provider’s processing times. If you paid via PayPal you should receive an email from them to confirm that a refund has been issued.

Please note that this will either be to your bank, credit card or PayPal balance depending on the original payment source selected on your PayPal account. These funds should show back to your payment source within 3-5 working days.

How do I return an item purchased using Brandbassador? Should you need to return an order placed using gift vouchers issued via Brandbassador, please follow the usual returns process .

Once your refund has been processed, you will also need to contact Brandbassador directly via the app to request a new gift voucher code, as unfortunately we are unable to reissue these on their behalf. You can access the app here .

What is your return policy? We understand how difficult lingerie shopping can be, that’s why we aim to keep it as easy as possible.

If you’re not satisfied with an item, you can return it to us in its original unworn condition with tags and labels attached for a no-quibble refund. Returns Guarantee: Return within 90 days of order dispatch.

All garments must be returned unworn with tags attached. All Swimwear must be returned unworn with hygiene seal intact and tags attached.

For hygiene reasons, we cannot accept return of items with a silicone adhesive layer if the protective film has been removed or damaged. Any faulty item will only be accepted within 6 months from the date of purchase.

Gift Cards can not be returned. This does not affect your statutory rights.

Returns may take up to 14 working days to be processed. Once processed, please allow up to 5 working days for a refund to appear in your account.

Do you offer exchanges? Yes, we offer gift cards for exchanges.

Just head to our returns portal , process your return as usual, and select ‘Shop Later. ’ As a little thank-you, we’ll even add a bit extra to your balance!

Once we receive and process your return, we’ll send you an email with your gift card number so you can shop whenever you're ready. Our gift cards are valid for a whole year, giving you plenty of time to find something you love—and yes, you can use them alongside any promotions on our site!

Once issued, gift cards cannot be cancelled. Do I have to pay to send my items back to you?

It is the customer’s responsibility to ensure that the correct postage fee is paid to prevent any delays or customs charges when returning the parcel. We always recommend obtaining a Proof of Postage receipt when sending goods back to us.

This can be obtained using the Swap Returns portal. We recommend that your parcel is sent using a tracked postal service, this will allow you to track your parcel’s journey.

If using our returns portal the returns label provided will offer a fully tracked and insured postal option. To return using our portal comes at a nominal cost of $19.

95, conveniently deducted from your final refund and ensuring no upfront expense on your end. Please note that our returns portal does not allow returns from different orders to be combined and the advised return shipping fee is per order.

Should you prefer to arrange your own courier for returning items to the UK, feel free to reach out to our dedicated Support Team for further guidance What is a proof of postage? A proof of postage is a document or receipt provided by a postal service or courier when you send a package.

It serves as evidence that you have posted an item, showing the date, time, and destination address of the parcel. It typically includes details like the tracking number, the weight of the package, and the service used (e.

g. , tracked mail, express delivery).

We recommend that your parcel is sent using a tracked postal service, this will allow you to track your parcel’s journey. If using our returns portal, the returns label provided will offer a fully tracked and insured postal option.

You should ask for this on posting your return, and retain the receipt until you have received notification that your returned items have been received safely. I returned my entire order, why have I not received a refund of the postage cost too?

In line with Consumer Contracts Regulations, you have a 14-day cooling off period from delivery of your order. You can choose to fully cancel your order and return all items for a full refund.

This will include a refund of our standard postage fee only. You must inform us, prior to returning your items, that you wish to fully cancel your order within the first 14 days of receiving it.

Please contact us via email, telephone, or our Live Chat to do this. All goods must be received back at our warehouse within 14 days for our UK customers and 30 days for our international customers after telling us you wish to cancel in order to qualify for a refund of the postage fee.

Please take care of the items and make sure that they are returned in their original unworn condition with tags on. Re-imbursing returns postal charges: We are unable to re-imburse postal charges used to return items to us.

I ordered with a gift card but need to return something. How do I get refunded?

All refunds are issued back to the original payment method. If you paid with a gift card, we’ll re-issue a gift card for the value of the items returned.

You’ll receive the details of this in an email. I have not received my QR Code/Return Label If you haven't received this email and have already reviewed your Spam/Junk folder, please reach out to our Customer Service Team and they'll assist you promptly!

My order number is not recognised We apologise for the inconvenience! When initiating a return, please ensure you enter the order number exactly as it appears in the order confirmation email (e.

g. , CK-123456-US), along with the same email address used to place the order.

If you've followed these instructions to login to our Returns Portal and are encountering difficulties, kindly reach out to our Customer Service Team and they'll be happy to assist you!