Shipping Shipping Free Economy Shipping On Orders $99+ To qualify for free shipping, all you have to do is make sure your order is $99 or more before tax. This offer isn’t valid for international delivery addresses, U.

S. territories, P.

O. Boxes, or APO/FPO addresses.

Orders ship from Salt Lake City, UT and may vary in transit time based on your distance from Utah. Shipping Options Please allow for 1–2 days for your order to be processed and ready for shipment, timeline outlined below.

Shipping Method - Continental US Transit Time (Does Not Include Processing) Free Standard Shipping Order Over $99 Delivers 2-6 business days (Mon - Fri) after ship date. 3-Day Shipping Delivers 1-3 business days (Mon - Fri) after ship date.

No PO, FPO, APO addresses. 2-Day Shipping Delivers 1-2 business days (Mon - Fri) after ship date.

No PO, FPO, APO addresses. Overnight Delivers on 1st business day (Mon - Fri) after ship date.

No PO, FPO, APO addresses. Delivery & Package Security Once a package has been confirmed delivered to the shipping address provided at checkout, Cotopaxi is not responsible for theft, loss, or damage that occurs after delivery and cannot offer refunds or replacements for these issues.

We recommend monitoring your tracking updates and arranging delivery to a secure location. If tracking shows your package as delivered but you cannot locate it, please contact our Customer Experience team for help reviewing the delivery details and determining next steps.

Packages delivered incorrectly or damaged during shipping will be reviewed separately. Freight Forwarding & Reshipping Services We’re unable to ship orders to addresses associated with freight forwarding companies, mail consolidators, or third-party reshipping services, including those located within countries we normally ship to.

If we identify an order destined for one of these addresses, we reserve the right to cancel the order and issue a refund. Orders that have already shipped to these addresses cannot be rerouted or reshipped.

If an order is shipped to a freight forwarding or reshipping address, Cotopaxi is not responsible for items lost, stolen, missing, or damaged after confirmed delivery to that address and cannot offer refunds or replacements in these cases. Route shipping protection does not apply to freight forwarding addresses.

If you're shopping from outside the countries we currently ship to, please check our list of supported countries here , or our authorized international sites here — we're always working to expand where we deliver.

Returns & Exchanges Our Return Policy We stand behind our products and our Guaranteed for Good™ promise. Our product is durable by design, but if there’s a problem with your gear we’ll do what we can to make things right.

Cotopaxi gladly accepts returns or exchanges within 60 days of purchase of new Cotopaxi products. To receive a refund, please make sure tags are still intact, and that items are unwashed and in excellent condition.

You will also need an order number to initiate the return. A $6 return shipping fee will be deducted from the refund total.

For purchases made on cotopaxi. com, you can also make a return at one of our retail stores and avoid the shipping fee.

Please be sure to bring your order confirmation or store receipt with you to initiate the return. Check here to find a store in your area.

Return Policy Exceptions For international and U. S.

territory orders, returns are accepted within 60 days of purchase. Customers are responsible for the cost of return shipping back to us.

Items marked as "final sale" remain ineligible for returns or exchanges. Items marked as "final sale" are ineligible for return or exchanges and Event Tickets are non-refundable.

Start A Return Return I purchased online and want to return or exchange by mail. Find your order number and either email address or zip code to get started.

Start A Return I purchased in-store and want to return or exchange by mail. Please contact us, and have your order number and current mailing address at the ready.

Contact Us I want to return or exchange in-store. It's super simple–have your order number ready and bring in your original method of payment.

Más Vida purchases are not eligible for in store returns. Find a store I want to return or exchange a gift.

Even if you don’t have the order number and zip code on the order, no worries! We’ll help you exchange it or return it for store credit.

Return a Gift Returns & Exchanges FAQs Where is my refund? Once your return has been delivered to us, it typically takes 1-7 days (up to 14 days during busier times) for your refund or store credit to be processed and sent to you.

If you opted for store credit, a gift card code will be sent to you via email. If you choose a refund back to the original payment method, it can take up to 10 business days for those funds to show in your account once the refund has been processed.

Can you refund a different credit card? We aren’t able to refund to a different credit or debit card.

If the original card you used to purchase the item is no longer active (e. g.

, it's a gift card, it’s voided, or it’s expired), we will refund you via a Cotopaxi gift card. Can I return an international order?

Yes! We accept returns on international orders within 60 days of purchase.

Please note that customers are responsible for the cost of return shipping back to us. To initiate a return, reach out to customer support at [email protected] your order number ready.

At this time, we are not able to ship to Afghanistan, Albania, Algeria, Ascension Island, Azerbaijan, Brazil, Caribbean Netherlands, India (Ladakh), Mexico (Oaxaca), Moldova, Morocco, New Zealand (Chatham Islands), Russia, South Sudan, Tristan da Cunha, or Tunisia. Can I edit my order once it’s placed?

Once an order is placed, we are unable to make any edits or adjustments. If you placed an order in the last 12 hours and want to cancel, please contact us and we will do our best to get that order canceled and refunded, but can’t guarantee it.

If we’re unable to cancel it in time and the order ships, you will need to initiate a return at returns. cotopaxi.

com. Do I need to return my free promotional item, too?

If you’re returning items that earned you a free gift with purchase, and the order total minus the value of the returned items still meets the promotion threshold, you can keep the gift! If the total no longer meets the promotion threshold, you will need to return the gift as well.

Just make sure you select the promotional item when initiating your return at returns. cotopaxi.

com. If you’d like to keep the free gift, we will either deduct the cost of the free item from your refund or charge you for the item.

Can I return my Cotopaxi Más Vida product to a retail store? Not at this time.

Our Cotopaxi Más Vida products are warehoused and fulfilled at a different facility. Still have questions?

Check out our Returns & Exchanges FAQ page Contact us: [email protected]