Shipping & Delivery COLAMY accepts U. S.

orders temporarily. COLAMY provides free shipping on all U.

S. orders.

COLAMY ships all U. S.

orders from local warehouses in California, Texas & New Jersey. 95% of COLAMY orders arrive within one week, which includes 1–2 days for order processing.

Pre-sale items will be shipped according to the estimated delivery time indicated on the product page. Where We Ship Standard Products Delivery Method: FedEx Deliverable Area: Contiguous 48 U.

S. states Shipping Cost: Free Shipping Time: 5 – 7 business days Oversized Items (e.

g. Sofas) Delivery Method: Truck Delivery Deliverable Area: Contiguous 48 U.

S. states Shipping Cost: Free Shipping Time: 2 – 4 weeks For U.

S. orders, free shipping is applied for all COLAMY products purchased directly on the website only for the 48 contiguous states (EXCEPT Hawaii, Alaska, Puerto Rico, and Guam).

Due to the restrictions on our partner carrier, we currently do not deliver to PO BOX addresses and APO/FPO Military addresses. Order Change / Cancellation If you decide to change or cancel your order, please contact us at hello@colamyhome.

com in time before you receive the shipment notification email. You will have 24 hours or less to request changes or cancellations without incurring charges, since we work to have all orders dispatched to you as soon as possible.

Therefore, we always recommend that you check your address at the checkout page. After that, your shipment will be processed and any changes or cancellations from thereon may not be accepted successfully and may need to be handled according to the return procedure.

For more details, please visit our Return & Refunds policy page. Processing Time & Shipping Time Before shipping, the warehouse usually needs 1–2 business days to process the packing and outbound of the package.

The shipping time frame is how long it takes for the product to reach your location. It is calculated from the estimated shipping date to the delivery date.

For the contiguous 48 U. S.

states, the shipping time is usually around 5–7 business days. Please note that each item in one order may have different estimated shipping dates due to its availability in stock.

For pre-sale orders, please refer to the estimated shipping time on the product page. Track My Order You will receive a shipment notification email when your order departs our local warehouse.

After that, you can track your parcel via the methods below: Check the order details from My Account > Order History Check the link from the shipment notification email sent by COLAMY Use the tracking number to check from the express website: https://www. fedex.

com For more shipping information, please contact us at hello@colamyhome. com for help.

Delivery Exceptions If you are experiencing any issues with your delivery, please contact us at hello@colamyhome. com , so we can help resolve the problem as quickly as possible.

Delayed / Missed Delivery If your order is late or seems to be missing, please: Check the latest tracking information Allow a little extra time in case of carrier delays Contact us if: Your order has not arrived after the expected delivery date, or There have been repeated unsuccessful delivery attempts When you contact us, please provide your Order Number and briefly describe the specific issue. We will check the status with the partner carrier and help arrange an update, redelivery, or next steps.

Delivered but Not Received If the tracking shows "Delivered" but you have not received your package, please first: Check with family members, neighbors, or building management/front desk. Look around any common or safe locations (mailroom, parcel locker, reception, garage, porch, etc.

). If you still cannot locate the package, please contact us with: Your order number Confirmation that you have checked the above locations We will assist you in investigating the issue with the partner carrier and advise you on the next steps.

Incorrect / Damaged / Missing Items If there is any problem with the items you received, such as: Wrong item: size, color, or model Items or accessories missing from your order Items or packaging damaged on arrival Please contact us within 7 days of delivery, provide your Order Number, and briefly describe the specific issue. We may need your assistance in providing some pictures to investigate the status of the package, and then arrange a reshipment, exchange, or refund for you accordingly.

For specific steps, please refer to our Return & Refunds policy. Shipping Q&A Where are COLAMY products shipped?

Free domestic ground shipping for destinations within the contiguous United States 48 states (EXCEPT Hawaii, Alaska, Puerto Rico, and Guam). Can I ship to a PO Box address?

We currently do not support shipping to PO BOX addresses. To ensure you receive your order smoothly, please provide a complete and valid street address when placing your order.

Can I ship to an address outside the US? If your shipping address is located in Canada, the UK, or the European Union, please refer to the list of deliverable addresses in the corresponding shipping policy on our respective sites.

Can I cancel my order? If your order has not yet been shipped, please contact us in time to change or cancel your order.

If the order has already been shipped and you have received a shipping confirmation email, the order cannot be changed or canceled directly and may involve intercepting the package and returning it, etc. Please contact our customer service team for advice on the next steps.

Why did my order arrive in multiple boxes or from multiple carriers? We may ship your order to you in multiple boxes or via multiple carriers due to: The order size — large orders often are split into multiple boxes for more efficient delivery.

The product's storage location — some products will come to you from our different warehouses. Why is the tracking number not working?

The courier may not have picked up or scanned the package yet. You might need to wait 1–2 days and then check the tracking number again.

If there are still no updates, please contact us at hello@colamyhome. com , and we'll be happy to assist you.

COLAMY Warehouse in California, Texas & New Jersey 4–6 Days Contactless & Fast Front Door Delivery Last updated: April 15, 2026

Return & Refunds 30-Day Satisfaction Guarantee Thank you for shopping at COLAMY! We want you to love our products and offer a 30-Day Satisfaction Guarantee.

During this period, if you decide your piece isn't quite right, we're here to help at hello@colamyhome. com .

You can initiate a return or exchange request within 30 days of the item's delivery date by providing proof of purchase. As with any shopping experience, there are terms and conditions that apply to transactions at COLAMY.

By placing an order or making a purchase at COLAMY, you agree to the terms set forth below along with the COLAMY Return Policy. For more details, please refer to the tables below.

Policy Details Quality Issues / Shipping Damage Submission Window: ≤ 7 days Resolution Process: Provide your order number and a brief description of the specific issue. Upload clear photos or videos demonstrating the actual issue or the condition of the packaging.

Provide the batch number printed on the side of the carton. Please retain the original packaging for subsequent verification purposes.

What We Offer: Free refunds, exchanges, or repairs. Any Cost: 0 Incorrect / Missing Items Submission Window: ≤ 7 days Processing Procedure: Please provide your Order Number and a brief description of the specific issue.

For incorrect items: clear photo of the outer packaging box (showing model/batch number) Clear photo of the shipping label/waybill Clear photo of the received incorrect product For missing items: photos of the package and its contents (if possible) Please retain the original packaging for subsequent verification purposes. What We Offer: We’ll verify the issue and promptly send the correct or missing item(s), or offer a refund or exchange where applicable.

Any Cost: 0 Change Your Mind / Not Fully Satisfied Submission Window: ≤ 30 days What To Do: Ensure the item is unused, unassembled, and in its original condition Keep the original packaging (required for returns) Submit your order number along with a brief reason for return Upload photos or videos to confirm the item’s condition What We Offer: We will process a refund or exchange once the item is received and inspected. Any Cost: 0 Returns Return requests can only be made within 30 days of the date you received the item.

To initiate this request, please contact us so that we can facilitate the return. Please note: All returns and exchanges should be made with the original COLAMY packaging.

Only items in like-new condition can be returned, with no missing parts. We do not accept returns with stains, scratches, drilling, or any other modifications made to the product.

Products must be completely disassembled; we do not accept partially assembled products. Please return the items in the original packaging, which is designed to avoid shipping damage.

If you no longer have the original packaging, use suitable packing material to protect the item during transit back to us. We reserve the right not to refund a product that, in our reasonable opinion, has become of unacceptable quality due to wear and tear, misuse, or failure to take reasonable care of the product.

For all U. S.

orders, shipping will be covered by COLAMY and we will provide a pre-paid return label; please contact us for a label before sending the item back. We are unable to accommodate returns/exchanges/refunds for the following items: Clearance (Non-Quality Issues) Final Sale Large item For large items (>200 lbs), we do not accept returns or exchanges within 30 days unless the item is defective or damaged.

Please ensure you have reviewed all product details, including dimensions and specifications, before placing your order. If you have any questions, feel free to contact our customer support team.

How to Start a Return Please refer to the following steps for the return process: Contact us at hello@colamyhome. com or fill out the Contact Form to describe your issue in detail: Take photos or videos showing the defective parts of the product or the package.

Take photos of the shipping label, batch number, and package box to help us identify the status. Contact us with the photos, videos, and the order number.

Also, make a short description of your concerns. Our customer service will get back to you within 24 business hours.

If you meet the return conditions, we will provide a free shipping label for the return. After sending the return package, please notify us as soon as possible so we can process your refund promptly.

Once you have completed the return, please notify us immediately so that we can process your refund promptly. Notice Products that suffer from defects during their usable lifetime, as outlined in the COLAMY Warranty Policy, qualify for repair or replacement at no cost to the customer, inclusive of shipping costs.

Please review the COLAMY Warranty Policy for further details. Refund Timeline We will initiate your refund as soon as a valid return tracking number is provided and shows an active shipping status.

Funds will be processed back to your original form of payment (e. g.

, Credit Card, PayPal). For credit cards, please allow 3 to 5 business days for the refund to post to your account; some banks may reflect it on your next statement.

Cancellation of Orders with Promotional Code If you cancel any item(s) in your order with a discount voucher/coupon applied, you will be refunded only the final paid price after the applied discount. Please contact us to process this request.

Return Address COLAMY Inc Warehouse 10985 Oleander Ave, Fontana CA 92337 For safety and security reasons, we do not accept personal drop-offs. Frequently Q&A Can the order still be cancelled after it has been shipped?

If your order has already been shipped and you wish to cancel it, please contact us immediately. We will attempt to intercept the package on your behalf; however, we cannot guarantee success.

If we are unable to intercept it, you may need to contact the shipping carrier to refuse delivery. Why should I keep the original packaging?

Our packaging is tailored to each product to ensure safe transit. Returning products without the original packaging increases the risk of damage during transit, which can affect refund eligibility.

We recommend keeping all packaging to ensure a smooth return process and protect your refund eligibility. When will I receive my refund?

Payment Method When to Initiate a Refund? When Will I Receive My Refund?

PayPal — For PayPal payments, the refund will typically appear in your PayPal account immediately after it is processed. Credit Card (including: Apple Pay, Google Pay, Affirm, etc.

) We will initiate your refund as soon as a valid return tracking number is provided and shows an active shipping status. For credit cards or other methods, please note that it may take additional time for your bank or credit card provider to reflect the refund on your statement.

What should I do if I still haven't received my refund? If you have not received your refund after it was approved, first confirm that we have processed it (check our refund notification email) and allow your bank's normal processing time.

Then: Check your bank/card statement or PayPal/online wallet history Contact your bank or payment provider with our refund confirmation If you still cannot locate it, contact us with your order number and refund details and we will help you check the status Will there be any additional fees for returns? For all orders within the U.

S. , you won’t incur any fees for returns — COLAMY will cover the costs.

Last updated: April 15, 2026