Plan for your Delivery Shipping & Delivery Fastest Delivery - Delivery in 2-8 business days - Free shipping for mattresses* - Set delivery preferences using UPS MyChoice Learn More Least Heavy Lifting - Delivery in 2-4 weeks - Optional free mattress removal - Schedule preferred delivery date Learn More NEED IT SOONER? Sleep on your new mattress tonight.

E-Zzz Curbside Pick Up Sleep Specialist Consultation Book a 30-min Nap Appointment Find a store Fastest delivery. UPS Standard Ground Shipping In stock products are typically delivered within 2-8 business days after order.

Casper mattress boxes are about the size of a mini-fridge and can weigh anywhere from 47-139 lbs depending on the mattress model and size. Teamwork makes the dream work — unboxing is easiest when you have a helping hand.

As soon as it’s available, we’ll send UPS tracking information via email for each item in your order. During checkout, you can opt-in to receive text message updates or add a signature requirement for your delivery.

When you sign up for UPS My Choice®, you can keep a closer eye on your shipments, modify your shipping preferences, or schedule a future delivery date. Processing Time Order processing typically takes 1-3 business days.

Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. Due to changes in product availability, sometimes there will be “ships by” messaging on our site.

The product is set to ship by the date provided, at the latest, which means it can ship any day before. While these orders have a slightly longer processing time, the travel time via UPS is still a standard 1-5 business days.

Shipping Fees Shipping via UPS is free for mattresses, soft goods, and accessories within the contiguous United States. We are unable to ship to APO and PO Boxes, or US Territories like Puerto Rico and the Virgin Islands.

Let us do the heavy lifting for $249. In Home Delivery and Setup Service + Optional Mattress Removal How does In-Home Delivery and Setup Work?

When you purchase products to be delivered via our in-home delivery and set up partners at RXO, it typically takes 2-4 weeks for items to be delivered to your home. If your order includes soft goods like sheets and pillows, those items will be delivered directly to your door via UPS, while the mattress and furniture will be sent to our delivery partners.

RXO will work with you to schedule a delivery date and removal if you opted into product removal at the time of purchase. 1.

) After you have placed an order with In-Home Delivery and Setup, our partner RXO Logistics will send you an order confirmation (separate from your Casper order confirmation) with a scheduling link. Once your product(s) arrive at RXO's location, the scheduling link will update, and RXO's automated phone system will call and provide you with the next available date for delivery.

You’ll also be able to talk to an RXO Scheduling agent. 2.

) The day before your delivery date, you'll receive a call that confirms a four-hour delivery window in which your delivery team will arrive. During that four-hour window, they will call again within 30 minutes of their arrival.

​​You must answer both calls and confirm verbally to accept the delivery. 3.

)The delivery team will bring your In-Home Delivery eligible Casper products to the appropriate room, set them up, and remove any packaging materials. 4.

) You can also add a removal service to remove and recycle your previously owned mattress and foundation/box spring. To be eligible for the removal of a mattress and box spring, those items must be purchased through Casper.

An order with one mattress will be eligible for the removal of one used mattress. An order with one foundation will be eligible for the removal of one used box spring/foundation.

All mattresses removed using Casper’s In-Home Delivery and Setup service must be in sanitary condition, to be determined by the on-site delivery team, and all box springs must be able to be removed without being broken down. Please note that our delivery partner does not remove bed frames.

In addition, our partners are limited to arranging and setting up Casper products only. LoadUp: Mattress Removal Service Casper partners with LoadUp, a national logistics and recycling company, to remove your old mattress and furniture.

This optional service is available in eligible areas (excluding California) for $150 and can be selected at checkout. ) LoadUp will send you an email (separate from your Casper order confirmation) with a link to schedule your appointment.

) Scheduling is typically available as soon as the next day, up to 28 days in advance – appointments are scheduled in four-hour time slots. ) On the day of your appointment, you'll receive a text message or phone call when the LoadUp team is on the way.

You must respond to this text or call to confirm. If you're unable to respond, your appointment may be rescheduled.

) Items are removed on a one-for-one basis, matching each eligible Casper product purchased. For example, if you purchased a Casper mattress and bedframe, LoadUp can only remove one mattress and one bed frame.

LoadUp provides removal services only and does not perform assembly or setup, so if you are interested in set-up services, check out In-Home Delivery & Setup option! LoadUp can remove a maximum of three eligible items per appointment.

If you need more than three items removed, consider our In-Home Delivery & Setup service. LoadUp can remove mattresses, bed frames and adjustable bases, but cannot remove the Repose, or Haven bedframe or other non-eligible household items.

Frequently asked questions Can you expedite shipping? All Casper products ship via UPS Standard Shipping which typically takes 2-8 business days.

Since we cannot expedite orders, your best bet would be to visit one of our stores. Click here to use our Store Locator to find the Casper Sleep Shop or partner store nearest you!

Do you deliver on Saturday or Sunday? UPS will occasionally deliver ground packages on Saturdays.

In order to get your order on Saturday or Sunday, we recommend having your packages delivered to a UPS store or friend's house ahead of the weekend, where you can pick up your packages at your own convenience. Can I specify a delivery date?

Since UPS is a third party, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a day or so. We are also unable to schedule a specific date through UPS.

As soon as your order ships out, we'll send over a shipping confirmation email with tracking number(s) you can use to follow the progress of your package. We recommend keeping a close eye on your order's tracking number(s) so you can see the estimated delivery date once it’s made available.

You can also sign up for UPS My Choice® to receive an estimated time of arrival and to request any changes you need. With our option to add the In-Home Delivery and Set-Up Service to your order for the price of $249, you will be able to schedule a specific delivery day for your applicable mattress and furniture items once they have arrived at the local hub closest to you.

Do I need to keep any of the packaging or boxes? For mattresses or larger items like furniture, no need to keep the box!

We use large industrial machines to compress and pack our mattresses, so they won’t go back into their original package. If you don't want to throw the box away, it also makes an excellent rocket ship, side table, standing desk, or playhouse.

Soft goods are eligible for a full refund within 30 days of delivery or within 30 days of an in-store purchase, provided the merchandise is unused and in its original packaging and condition. For all of our other products, any box will do for a return.

But if you have the space, feel free to hold onto it, as it might be the easiest way to get your products back to us. To initiate a return, you can click here or send an email to support@casper.

com! I opted into the In-Home Delivery and Setup, but I need a certificate of insurance (COI).

What should I do? We recommend double-checking with your building's management before placing your order.

The truth is, many buildings don't need a COI request for a Casper delivery because our boxes are generally small enough! For exact product packaging sizes, please contact our Product Consulting team at +1 (917) 382-8157, and we’ll be happy to help weigh in.

If you’re scheduling directly with our delivery partner, please schedule your delivery at least three days in advance to allow COI processing. For further help with this process, feel free to call +1 (800) 883-4593 or email lastmilecustomersupport@rxo.

com. If you schedule your delivery window during the checkout process, please send your building's sample COI to support@casper.

com and allow two business days to process. Please put "COI Request" in the subject line so we can see it immediately!

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Casper Return Center Remember, it can take the body at least 30 days to adjust to a new mattress. We give you 100 nights to try your mattress for free.

Returns are free and easy anytime after the 30-Night Adjustment Period. See our expert tips for getting there faster.

Learn more Pillows and Bedding Returns You can return your Casper item and get a full refund within 30 days of delivery or within 30 days of an in-store purchase, provided the merchandise is unused, and in its original packaging and condition. Print Shipping Labels Contact us or click the order number in your original order confirmation email, to view and print your shipping label.

Prepare your package Attach the return label to the outside of the box. If you don't have the original packaging, any sturdy box will do.

Ship it at no cost Drop your return package off at any UPS location. Sit back and relax.

Go to item number 1 Go to item number 2 Go to item number 3 Furniture Returns It’s important to test out all your Casper products in your own sleep environment. We offer a 30-night trial on our furniture products so that you can do just that.

When you purchase your furniture with a paired mattress, we're happy to extend the trial to 100 nights to match that of your mattress. As long as your furniture is in donate-able condition, you can return it without the original packaging or box, even if it has been assembled.

Glow, Mattress Topper, and Dog Bed Returns Our Glows, Mattress Toppers, and Dog Bed all come with 30-night trials. If this product isn't right for you or your pup, email our Customer Experience team here for assistance.

Bundle Returns When you purchase a Casper Bundle, all of the items in the bundle will have the same trial period. If your bundle includes a mattress, the entire bundle will have a 100-night trial period.

Refunds Refunds will be credited back to your account within two weeks. If you paid for shipping to Hawaii or Alaska, you’ll get a refund for those shipping costs as well.

If you paid for our in-home delivery and setup service, we will not refund for the service performed. You may return a maximum of two items of the same product type.

For more information on our return policy, see Terms . Still have questions?

Our Sleep Specialists are dedicated to helping you find the mattress of your dreams. Give us a call or chat with us now.

Give us a call Our team is standing by to help you sleep more easily. +1.

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