Shipping & Delivery Shipping and delivery We offer fast, affordable, flat-rate delivery on every single order. Because of our innovative modular design, which fits all of our furniture into standard shipping boxes, we’re able to ship things straight to your door using normal delivery networks like UPS.

This makes things a lot more efficient than other furniture retailers, who rely on expensive special freight providers. Orders over $1000 cost $69, orders between $500 and $1000 cost $49, orders between $100 and $500 cost $39, and anything less than $100 ships free.

How long will it take? We’ve always prided ourselves on some of the fastest delivery timelines in the business.

We encourage you to check the shipping estimate for the product in question, which can be found right under the “Add to Cart” button on any given product page. You can also take a look at our Ready to Ship section, which has everything that’s in stock and will arrive within four weeks.

Delivery details for the Nomad Seating Collection Wondering how many boxes to expect? Generally, you’ll receive one more box than the number of seats you ordered, plus additional boxes for pieces like an ottoman or chaise.

So if you ordered a standard 3-seat sofa with an ottoman, you’ll get 5 boxes. Each box weighs around 40 pounds and fits through just about any door.

Delivery details for the Range Seating Collection Our simple and intuitive Range Collection ships directly from our warehouse to your door. Wondering how many boxes to expect?

Generally, you’ll receive one box for each seat, plus additional boxes for pieces like an ottoman or table. All orders will ship with a separate leg box, too.

Each seat box weighs around 40 pounds and fits through just about any door. All other boxes weigh between 10 and 20 pounds each.

Delivery details for coffee and side tables You’ll receive 1-2 boxes for each table. Delivery details for task chairs Task chairs come straight from our partner, Eurostyle.

Delivery details for rugs and rug pads Our rugs and rug pads ship from our warehouse in New Jersey. Your rug will arrive rolled up in protective packaging.

It might take some time to lie completely flat. Delivery details for credenzas and benches Your credenza or bench will arrive in 1-2 boxes, and just like our modular seating system, it’s easy to set up in just a few minutes without any tools.

Delivery details for shelves Keep in mind that each shelving unit arrives in a separate box. Delivery details for lighting Lighting products come straight from our partners, Adesso and Color Cord.

Delivery details for accessories Accessories like our accent pillows and throw blankets ship via a mix of shipping companies. Delivery details for carts and trays Please note that delivery windows can vary by region.

Details on backordered items Sometimes, our most popular styles are temporarily backordered. Which is super flattering for us, but understandably inconvenient for you.

If you place an order that includes a backordered item, we’ll send the backordered item once it’s back in stock. Delivery details for Pilot desks Pilot Desks ship directly from our warehouse to your door.

Please note that delivery windows can vary by region. Delivery details for the Field Seating Collection Our Field Collection ships directly from our warehouse to your door.

Wondering how many boxes to expect? Generally, you’ll receive one box for each seat, plus additional boxes for pieces like an ottoman.

All orders will ship with a separate leg box, too. Each seat box weighs around 40 pounds and fits through just about any door.

All other boxes weigh between 10 and 20 pounds each. Delivery details for Chorus Beds, Lyric Mattresses and Prospect Storage Delivery details for the Chorus Bed Thanks to our clever design, the Chorus Bed ships in just a few boxes – depending on the size you order.

Full bed: ships in 2 boxes, or 3 with headboard Queen bed: ships in 2 boxes, or 3 with headboard King bed: ships in 3 boxes, or 4 with headboard Please note that shipping can vary based on the product and size. Delivery details for the Lyric Mattress The Lyric Mattress arrives in a single box and will be wrapped in plastic and vacuum-sealed.

Once unwrapped, it will take at least 3 hours to expand and up to 36 hours to reach the intended firmness. Delivery details for the Prospect Dresser Our Prospect Dresser comes ready to assemble in a few easy-to-move boxes – depending on the size ordered.

Prospect Low Dresser (3 Drawers): ships in 3 boxes Prospect Wide Dresser (6 Drawers): ships in 6 boxes Prospect Low 3 Wide Dresser (9 Drawers): ships in 9 boxes Prospect Tall Dresser (5 Drawers): ships in 3 boxes Prospect Tall Wide Dresser (10 Drawers): ships in 6 boxes Prospect Tall 3 Wide Dresser (15 Drawers): ships in 9 boxes Delivery details for the Prospect Nightstand Our Prospect Nightstand comes ready to assemble in 1 box. Delivery details for Sijo Bedding We’ve partnered with SIJO, an award-winning bedding brand, to offer an assortment of sheets, pillow inserts, duvet covers, duvet inserts, and mattress protectors.

Sheets and duvets are available in standard Full, Queen, & King sizes. Delivery details for Vesper Lounge Chair The Vesper lounge chair arrives in a single box, and the ottoman, if you ordered one, will arrive in a separate box.

Are trade & commercial orders shipped the same as normal orders? Large orders for trade & commercial accounts are handled differently from normal residential orders.

They may take longer to ship, depending on the size of the order, the variety of products, and where in the country they're being delivered. For the most accurate delivery estimate, get in touch with your Trade Program Representative.

Returns and Warranties Effective as of 1 January 2023 Policy basics Returns We’re here to create a better furniture shopping experience from top to bottom, and that includes a 30-day return policy for any Burrow products. Additionally, we offer a 100-day return policy on our Lyric Mattresses.

In order to offer fast and affordable flat-rate delivery, reduce waste, and responsibly recycle or refurbish returned items, we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don't have the original packaging, the fee is 20% of the paid value.

The fee is always capped at $250, per returned item. Note: Mattress returns are free only if the mattress is in good condition; if the mattress is soiled or otherwise unsalable there is a $100 pick-up fee.

Of course, defective or damaged orders are covered by our warranty and aren't subject to any return shipping fees. For those cases, check out our return eligibility information below.

Refunds will be issued to the original form of payment within 48 hours of confirmation that the shipping carrier is in possession of your return. Depending on your financial institution it may take up to 2 weeks to receive your refund.

How to initiate a return Please begin by completing the Return Form (https://burrow. typeform.

com/to/m6C44Kno). Once completed, our Customer Experience team will contact you directly within 24-48 hours with next steps.

Burrow will either send a return shipping label or schedule a return pickup. Burrow reserves the right to choose the method of return.

The return process must be initiated within 30 calendar days of receipt for all products, with the sole exception of mattresses. The return process for mattresses must be initiated within 100 days of receipt.

Receipt is when the last package for an individual product is delivered per shipping carrier confirmation and not when the order is unboxed. Note: Photos clearly depicting the issue are required for any damaged or defective product returns or replacement requests.

Without photos, Burrow reserves the right to assess a return shipping fee. Return Eligibility Products must be in usable condition (e.

g. , no stains, tears, burns, pet damage, odors or other soiling, etc.

) to be eligible for return. Usable condition is determined solely at Burrow’s judgment.

Returns are accepted or rejected at Burrow’s sole discretion. Burrow may request descriptions and/or images of the Products to determine the state of said Products prior to accepting returns.

Failure to comply with Burrow’s requests for any reason may result in Burrow’s refusal of return. Products shipped outside of the continental United States are not eligible for return.

Missing an appointment for a return to be picked up from your address will incur a fee. This fee will be clearly disclosed at the time Burrow schedules a pickup on the customer's behalf.

Individually purchased components or add-ons that were not part of your original order are not eligible for returns. Slight color variation (to be solely determined by Burrow) and level of firmness are considered a matter of preference and not a defect.

Products may be returned for these reasons within the return window, but will incur return shipping fees as described above. Failure to complete the returns process within 1 week of being provided instructions from Burrow may result in Burrow’s refusal of return.

Accessory Returns Online Purchases. Returns of pillows, throws, or other decorative accessories must be initiated within 30 days of delivery per carrier shipping confirmation, not within 30 days of opening.

We request that you submit all return requests via Burrow; returns initiated directly with our partner vendors may result in a delay in receiving your refund and/or higher return shipping fees, which will not be refunded. To start the process, please submit the Return Form (https://burrow.

kustomer. help/contact/return-form-BkjnjOsoF).

Burrow will provide instructions on how to proceed. Burrow reserves the right to choose the method of return.

Return Conditions. Products must be in new condition to be eligible for return, including but not limited to no stains, tears, damage, or apparent signs of use including but not limited to odors.

Burrow reserves the sole right to determine whether the state of the Products meets these standards and to accept or reject returns accordingly. Burrow may request descriptions and images of the Products to determine the state of the Products prior to accepting returns.

Failure to comply with requests by Burrow may result in Burrow’s refusal of return. The following conditions also apply to returns of accessories: Products shipped outside of the continental United States are not eligible for return.

Pillow Covers can be removed but must be returned in the original packaging. Pillow Inserts must be returned un-opened and in the original form (inserts are shipped to customers in a vacuum sealed packaging) received.

Unsealed inserts are not eligible for a refund. Throws must be returned in their original form, completely folded, tied with the original ribbon, and in their original polybag.

Throws returned unpackaged and/or with the ribbon untied are not eligible for refunds. Covers for outdoor furniture may only be returned in salable condition with original packaging.

Returned covers are subject to inspection and will only be refunded once our supplier determines the product to be salable. Returns without original packaging or that are not in salable condition will not be refunded.

IMPORTANT: Please note that if your returned item does not meet the conditions described above, Burrow cannot accept your item and it will not be eligible for a refund. Mattress Returns According to sleep experts, it takes 30 nights to adjust to a new mattress – which is why we’re offering a 100-day sleep trial .

The 100-day trial begins at the time your mattress is confirmed delivered by the shipping carrier and not when it is unboxed. If you would like to initiate a return during your 100-day trial, please complete this Return Form (https://burrow.

kustomer. help/contact/return-form-BkjnjOsoF) .

We’re on a mission to help reduce furniture waste. That’s why we recommend donating or recycling your mattress to a local organization.

If you live in California and order a new Lyric mattress from Burrow, we’re able to pick up your existing mattress through our partner Sharetown. Please note that we do not offer exchanges for mattresses.

Exchanges If you decide the fabric, leg finish, or anything else isn’t quite right, we offer one free exchange within the 30-day return window, with original packaging. To initiate an exchange, submit a return request for the original product and specify your intent to exchange.

We’ll process your return for your original product without fees and refund your order in full. You can then place a new order for the new product.

Note: Products must have original packaging to be eligible for exchange. Any returns aside from the one exchange are subject to return fees.

Exchanges are not available for accessories or lighting. If you’re not quite sure about a style or color option, let us know!

We’re happy to send swatches, chat on the phone, and encourage you to visit one of our Burrow House locations to figure out the best options for you and your space. Warranty We stand by our furniture with a one-year warranty that covers defects in materials and workmanship, as well as damage that may occur during shipping, starting on the date of delivery.

There are no fees to repair or replace an item that's covered by our warranty. For the warranty to be valid, you must be able to produce the original purchase confirmation email containing the order number and email address used to place the order.

The one-year warranty is only valid on products purchased directly from Burrow or an authorized retailer. The warranty is voided if the product has been resold or re-gifted by the original owners/purchasers.

Our one-year warranty covers all defective or damaged parts and manufacturing not related to consumer-caused damage or modification. Warranties are valid only when products are used for their intended purpose and exhibit normal use.

Defects or damage resulting from the following are not covered by Burrow’s one-year warranty: Negligence Misuse Accidents Abnormal use Modifications Improper cleaning Pets Commercial use Please note that replacements cannot be shipped internationally. Additionally, we’ve partnered with Mulberry (https://www.

getmulberry. com/) to offer a three-year or five-year extended warranty for purchase at checkout.

Customers will have the option to add Mulberry coverage on the Order Confirmation page. The cost of the extended warranty is dependent upon the warranty term and the amount spent on the furniture.

Mulberry’s extended warranty is separate from and does not include the 1-year coverage provided by Burrow. The extended warranty is only available to be added on before the items are delivered.

Mulberry's warranty has no deductibles or hidden fees. They offer a receipt-less claims process, 24/7 customer support, product repair or replacement, and protection against electrical power surges.

Warranties purchased through Mulberry are non-transferable and cannot be extended to resold items. Mulberry Extended Warranty covers the following: Food, beverage, human, and pet stains Accidental rips & tears Broken frames & metal components Broken zippers Chipped, cracked & peeling wood Minor burn & heat marks Product defects after manufacturer’s warranty expires Mulberry does NOT cover the following: Damage that occurs during product delivery Pet damage (other than bodily fluids) Odor elimination Stains resulting from acid, ink, wax, dyes, bleach (outside of recommended use), or similar liquids Natural disasters Fortuitous events General abuse of the product Theft or loss of the product Multiple claims filed at the same time Claims not initiated within 30 days of the issue Please note that warranties aren't transferrable; that is, they can't be extended to cover a re-sold item.