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Explore Briggs & Riley products and compare prices, features and reviews. Shipping and return terms are listed below.
Shipping & returns
Shipping
DOMESTIC SHIPPING INFORMATION Briggs & Riley Travelware uses FedEx for the shipment of all online orders. We offer the following shipping services in the 48 continental states.
FedEx Ground Service (shipments from California may take from 1 to 7 days, contingent on delivery address). Please be advised select items send from our New York warehouse under 9 lbs.
may be shipped using Smart Post. Please allow 7-10 days for delivery.
FedEx Express Saver (3rd day delivery - not available in Hawaii or Alaska) FedEx 2 Day (2nd day delivery) SHIPPING RESTRICTIONS The Free Shipping on any order $99 or more is only available for orders being shipped within the continental United States, and is not available for Hawaii or Alaska Shipments. We cannot deliver to P.
O Boxes or military APO/FPO addresses. Residential Ground deliveries are Tuesday through Saturday; Monday delivery requires Priority Service (FedEx Express Saver or FedEx 2nd Day).
Commercial Ground and Express address deliveries are Monday through Friday. For more information on international shipments, please contact our customer care representatives at 1-877-745-3978.
ORDER PROCESSING Please allow 2 business days for your order to ship. Weekend orders will be shipped within 2 business days starting on the following Monday.
If your order is placed over a holiday weekend, it will ship within 2 business days beginning the following working day. Please allow an additional 3-7 business days for entire order processing for any personalized items.
ORDER CONFIRMATION After you complete your online order, you will receive an email confirmation within 24 hours. This confirmation contains the details of your order and includes an order number.
If you have any questions about your order, please contact our customer care representatives at 1-877-745-3978 or via email at customer-service@briggs-riley. com and have your order number ready.
ORDER SHIPMENT You will receive a follow-up email notifying you that your order has shipped, which contains the FedEx tracking number for your purchase. If you have any questions about your order, please contact our customer care representatives at 1-877-745-3978 or via email at customer-service@briggs-riley.
com . INTERNATIONAL SHIPPING POLICY Briggs-Riley.
com has partnered with Global-e, allowing you to purchase Briggs & Riley products from a number of EU destinations. See more information here .
If you would like to ship to the UK please visit Briggs-Riley. co.
uk . Our UK E-Shop is now shipping to select EU destinations.
For European customers with sales inquiries or questions, please contact our United Kingdom office at +44 (0) 1491 642 333 or via email at uksales@briggs-riley. com .
For Self-Repair Kits please contact our customer care representatives at 1-877-745-3978 or via email at customer-service@briggs-riley. com Search our Global Retail Locator to find a specialty store near you.
For additional information please contact our customer care representatives at 1-877-745-3978 or via email at customer-service@briggs-riley. com
Last checked: 2026-10-06Returns
For over 30 years, we’ve dedicated ourselves to unrivalled craftsmanship to match your passion for travel. We stand behind every product we make, which is why we offer returns on unused merchandise within 30 days.
If you are not completely satisfied with your purchase from briggs-riley. com , you may return any eligible unused merchandise that has the original tags attached within 30 days of receipt.
International orders, Repair Kits, and E-gift Cards are not eligible for return. If your product is monogrammed, a $20 restock fee will be deducted from your refund.
Orders placed with monogram foil are charged an additional $15, which is nonrefundable. Refunds will be initiated to your original form of payment or as store credit after your return has been inspected and approved.
Luggage set discounts cannot be combined with other discounts or promotions. Promotional offer applies to the full set.
If you return one item, the remaining piece(s) will be charged at full price, and your refund will be adjusted accordingly. Return shipping is free for US customers.
CLICK HERE TO START A RETURN Can I exchange my item? If you wish to exchange a product, please return the original item by initiating a return: https://www.
briggs-riley. com/apps/returns .
You can then place a new order for the item you desire. How do I place an international return?
We currently do not accept international returns, we apologize for the inconvenience. Can I return personalized items?
Yes, you can return personalized items. Please note that final sale items cannot be returned.
If your product is monogrammed, a $20 restock fee will be deducted from your refund. How long will it take to receive my refund?
Once your return is received and processed, your refund will be issued to your original form of payment or as store credit. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card provider.
Last checked: 2026-10-06Briggs & Riley FAQs
Compare Briggs & Riley products by model, price and available specifications. Review product details and the shipping and return information before choosing.
How do I compare Briggs & Riley products?
Shortlist the models that meet your needs and use the comparison table to review prices, features and available reviews. Check the exact model and variant before ordering.
Where can I check Briggs & Riley shipping information?
Review the shipping information and linked policies on this page where available. Confirm delivery availability, charges and timing for your address with the retailer.
Can I return a Briggs & Riley product?
Return eligibility can depend on the product, condition and seller. Check the linked return policy where available and confirm the return window, exclusions and fees before ordering.
Why are some Briggs & Riley specifications or reviews missing?
The catalog only shows information available in its product records. Missing specifications do not mean a feature is absent, and no listed reviews does not mean a product has never been reviewed.
Are Briggs & Riley prices and availability guaranteed?
Prices and availability can change and may vary by size, color or configuration. Confirm the current price, included items and stock on the retailer’s product page.