Shipping & Delivery Branch Shipping Methods At Branch, we offer three shipping methods . Your shipping method depends on the quantity and type of products you order, and the experience you prefer.

Here's how it works: Parcel Shipping: Most orders ship via UPS or FedEx. Parcel shipping is free on orders over $90.

A flat $9 fee applies to orders under $90 (or as marked at checkout). Freight (LTL) Shipping: For orders that exceed our bulk shipping thresholds, we ship curbside via a trusted freight partner at no extra cost.

Items arrive securely packaged for you to bring inside and assemble. See details below.

White Glove Delivery: One of our trusted partners handles delivery, assembly, placement, and removal of all packaging. Some B2B products can only be purchased with white glove delivery.

Minimum order value and geographic restrictions apply. See details below.

Processing & Order Timelines We process and ship in-stock orders within 1-5 business days , excluding weekends and holidays. Once you purchase, you’ll receive an order confirmation email.

If you want to change your order, you can cancel any in-stock order within two hours through the link in your confirmation email. Contact our support team immediately if you’re having issues.

Once an order has been processed, we can no longer cancel or change your order, and all requests will be treated as a return. View our return policy here .

You’ll receive an additional email with tracking information as soon as your order ships. While the vast majority of orders ship within our estimated time frame, please note that UPS and FedEx (our main parcel delivery providers) can suffer from delays in rare cases.

In the unlikely event that we experience a delay in fulfilling your order, the Branch Support Team will reach out with the most accurate timeline to make sure you’re in the know. Changing or Canceling an Order It is the customer's responsibility to ensure the correct address is entered at checkout.

If you need to update your shipping address, reach out to our support team ASAP at hello@branchfurniture. com .

If you need to make any edits to your order, the best way is cancelling within the two hour grace period after placing your order. If your order has already shipped, we recommend signing up for a free UPS My Choice account to gain more control over your delivery and update your shipping location.

If the order is delivered to an incorrect address entered at checkout, we are unable to assist, and you will need to make arrangements to retrieve it from the incorrect address. Pre-Orders & Backorders In the event a product is backordered or available for pre-order, we will list the estimated ship date on the product page and during checkout.

We do our best to estimate shipping dates, but backorder shipping timelines are subject to change. We collect payment for pre-orders at checkout to save your spot in line, but you can cancel your order and receive a full refund at any time before your backordered item ships.

For updates on your pre-order, reach out over chat or through our Contact page. Shipping Issues & Carrier Claims FedEx and UPS are our primary parcel carriers for standard chair and desk shipments.

Keep in mind that Branch isn't in control of delays incurred by local couriers. In the event of any shipping-related issues, reach out to us via our Contact page, and we are more than happy to help.

Note that we have to wait up to five (5) business days from the date of the reported issue before making a claim with the carrier. This waiting period allows enough time for the carrier or local courier to resolve any issues.

Freight/LTL For larger items and bulk orders (ex. 8+ desks, or 30+ chairs, though the threshold varies and can be confirmed at checkout), Branch provides Freight Delivery at no extra cost.

Your items will be securely packaged and shipped curbside via a trusted freight partner. What’s Included: Freight Delivery does not include assembly or placement within your building.

Products will be delivered curbside , or to a loading dock if available. It is your responsibility to move the items to your desired location.

Availability: Available nationwide, this option works for both residential and commercial settings. While we may recommend White Glove delivery for larger B2B products, Freight Delivery is a cost-effective alternative for those with their own installation resources.

Shipping Time: Expect delivery within 10-15 business days for Freight/LTL shipments. Freight Delivery typically involves organizing items on a pallet for shipment to reduce damage and ensure smooth delivery .

Once your order arrives at our freight partner’s local hub, you may receive a call or email to schedule the final delivery. Please note that all items will be delivered curbside or loading dock via pallet.

White Glove Delivery For the most seamless delivery experience, Branch offers White Glove Delivery . This includes assembly, placement, and removal of all packaging , ensuring your furniture is ready to use upon arrival.

What’s Included: Our White Glove partners handle the entire process from start to finish, and you’ll have a dedicated point of contact at Branch to guide you every step of the way. Product Eligibility: White Glove service is mandatory for certain B2B products (such as tables and benching systems) and can be added to orders over $2,000.

Delivery Zones: Our White Glove service is available in major metropolitan areas. You will see a White Glove rate at checkout if your cart is eligible, but feel free to reach out at hello@branchfurniture.

com with your zip code to confirm if we serve your location. Shipping Time: Once shipped, White Glove orders are typically delivered within 15-30 business days .

Shipping Restrictions Shipping to PO Boxes We're unable to ship to P. O.

boxes. Please reach out with any questions or concerns.

Freight forwarders / off-site package managers / third-party lockers If a freight forwarder, off-site package management or third party package locker is used, the following terms will apply: Branch won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to the freight forwarder, off-site package management or third party package locker. This means that Branch isn’t able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, off-site package management or third party package locker.

You should instruct the freight forwarder, off-site package management or third party package locker to refuse goods that arrive damaged, and goods lost after being received by them will be your responsibility. Everyday Shipping Policy We offer complimentary shipping in the continental US and Canada, for orders above $90.

Orders under $90, or otherwise marked on the product page or checkout, are subject to a flat-rate shipping fee of $9. 00 .

We aim to process and ship in-stock orders within 1-5 business days, excluding weekends and holidays. Once you purchase a Branch product, you’ll receive an order confirmation email.

If you are looking to make a change to your order you can cancel any in-stock order within 1 hour of it being placed via your confirmation email. Please contact our customer support team immediately if you are having any issues.

Once an order has been processed we can no longer cancel your order including any edits and all requests will be treated as a return. View our return policy here .

You’ll receive an additional email with your tracking information as soon as your order has been shipped. While the vast majority of orders ship within our estimated time frame, please note that UPS and FedEx (our main parcel delivery providers) can suffer from delays in rare cases.

In the unlikely event that we experience any delays in fulfilling your order, the Branch Support Team will reach out with the most accurate timeline to make sure you’re in the know. In the event a product is backordered or available for pre-order, we will list the estimated ship date on the product page and during checkout.

We do our best to estimate shipping dates, but backorder shipping timelines are subject to change. We collect payment for pre-orders at checkout to save your spot in line, but you can cancel your order and receive a full refund at any time before it ships.

For updates on your pre-order, reach out over chat or through our Contact page. Changing Your Shipping Address After Ordering It is the customer's responsibility to ensure the correct address is entered at checkout.

If you need to update your shipping address, please immediately reach out to our support team at hello@branchfurniture. com .

If you need to make changes to your order, cancellations can be made within our 2-hour grace period after placing your order. If your order has already shipped, we recommend signing up for a free UPS My Choice account to gain more control over your delivery and update your shipping location.

If the order is delivered to an incorrect address entered at checkout, we are unable to assist, and you will need to make arrangements to retrieve it from the incorrect address. Our Shipping Partners FedEx and UPS are our primary carriers for our chairs and desks.

Please keep in mind that Branch isn't in control of delays or issues incurred by local couriers. In the event of any shipping-related issues please reach out to us via our Contact page as we are more than happy to help.

Note that we have to wait up to five (5) business days from the date of the reported issue before making a claim with the carrier. This waiting period allows for a reasonable timeframe within which any potential delivery delays or issues can be resolved by the carrier or local courier.

Large Orders If you place a large order (more than 8 desks or 30 chairs) and don't select white glove service, we usually fulfill through a LTL freight provider to minimize transit issues and reduce the risk of shipping damage. Lead times for freight orders vary, but usually take between 10 and 15 business days.

We'll let you know in your confirmation email if your order is being shipped via freight. Contact us if you have questions!

Shipping to PO Boxes We're unable to ship to P. O.

boxes. Please reach out with any questions or concerns.

White Glove Delivery Want to furnish your office without lifting a finger? We offer White Glove Delivery from our door to yours in most major US and Canadian markets.

Schedule your preferred date and one of our partners will handle delivery, assembly, and removing all packing materials. For corporate orders, we'll take care of everything: including designing your space, coordinating with your landlord or building facilities manager and handling assembly.

Contact our support team to learn more about home white glove or corporate furnishing services. Note that some of our products can only be shipped with white glove service, including our L-Desk, Credenza, conference tables and all work benching.

Our minimum order threshold for white glove delivery is $2,000. For more information, you can visit our Shipping and Delivery Options page .

Freight Forwarders, Off-Site Package Managers & Third Party Package Lockers: If a freight forwarder, off-site package management or third party package locker is used, the following terms will apply: Branch won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to the freight forwarder, off-site package management or third party package locker. This means that Branch isn’t able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, off-site package management or third party package locker.

You should instruct the freight forwarder, off-site package management or third party package locker to refuse goods that arrive damaged, and goods lost after being received by them will be your responsibility.

Returns Rest easy with the worry-free Branch return policy, and enjoy unprecedented furniture flexibility as your team grows with our Flex program. Worry-Free Return Policy Don't love your new Branch furniture?

We’ve got you covered! First, feel free to reach out to us for a complimentary ergonomic consultation .

It can take up to three weeks to get used to your new work posture, and we'd love to help adjust your furniture for a better fit! If you'd like to proceed with a return, like-new Branch products in their original packaging can be returned for a refund within 30 days of delivery.

Just pay return shipping! Flat rate returns To keep things simple and transparent, we offer a flat rate shipping fee for all chairs and/or accessories being returned to us.

A flat rate return shipping fee of $40 (per unit) will be deducted from any office chair purchase. A flat rate of $15 (per unit) will be deducted from any accessory purchase.

All desks, filing cabinets and large orders over $2000 and/or 10 units or more are excluded from flat rate returns and are subject to 20% restocking fee. Initiate a return Click here to initiate your return for Chairs, Desks, and Accessories , and receive a pre-paid shipping label once we approve your return.

Once we receive and inspect your returned product, we'll process your refund to your original form of payment within 5-10 business days, less the cost of return shipping. Return shipping fees will be communicated in the portal, based on your item and location.

*If you’ve received damaged products, please notify Branch within three days of receipt and provide video or photographic proof of the damage. In such cases, we will cover the return shipping fee for damaged items only.

Damaged items can be physically returned to us for a full refund or replacement. Products that suffer from failures during their useable lifetime, as outlined in the Branch Warranty Policy , qualify for replacement or repair at no cost to the customer, inclusive of shipping costs.

Conditions and exclusions to our return policy All returns are subject to validation and approval at Branch's discretion. If Branch does not approve a return for any reason, the item may not be returned to you.

Misuse/Mislabelling of return shipping labels may result in additional fees. Anglepoise lighting returns will only be accepted for unboxed items within 30 days of purchase.

Your Branch product must be returned undamaged, in its original packaging. Please note that we are unable to accept returns outside of our 30 day return window.

In order to faciliate fast processing and shipping of orders, we don't offer exchanges. All Open Box products are final sale and not eligible for return.

All workplace furniture and large corporate office orders over $2000 or delivered via White Glove or Freight are subject to a 20% restocking fee upon return. Custom Products, Shipping Fees, and Installation fees are non-refundable.

If any Branch product is shipped outside of continental US and/or Canada all return and warranty policies are voided. Misuse of return shipping labels may result in additional fee.

Worry-Free Return Policy Don't love your new Branch furniture? We’ve got you covered!

First, feel free to reach out to us for a complimentary ergonomic consultation . It can take up to three weeks to get used to your new work posture, and we'd love to help adjust your furniture for a better fit!

If you'd like to proceed with a return, like-new Branch products in their original packaging can be returned for a refund within 30 days of delivery. Just pay return shipping!

Our San Francisco store accepts returns exclusively for in-store purchases. All other returns should follow our standard return process below: Initiate a return Click here to initiate your return for Chairs, Desks, and Accessories , and receive a pre-paid shipping label once we approve your return.

Once we receive and inspect your returned product, we'll process your refund to your original form of payment within 5-10 business days, less the cost of return shipping. Return shipping fees will be communicated in the portal, based on your item and location.

*If you’ve received damaged products, please notify Branch within three days of receipt and provide video or photographic proof of the damage. In such cases, we will cover the return shipping fee for damaged items only.

Damaged items can be physically returned to us for a full refund or replacement. Products that suffer from failures during their useable lifetime, as outlined in the Branch Warranty Policy , qualify for replacement or repair at no cost to the customer, inclusive of shipping costs.

Products Return Fees All Chairs Flat Rate $40/per unit Stationary Desks Label Fee/per unit Standing Desks Label Fee/per unit Desk Risers Flat Rate $20/per unit Small Accessories (Desk Magnets, Tall Cylinder, Laptop Mount) Flat Rate $5/per unit Duo Desk Accessories (Desk Perch, Desk Tray, Headphone Stand, Desk Hook), Hoptimists, Laptop Stand Flat Rate $9/per unit Personal Table, Larger Accessories (Headrests, Adjustable Laptop Stand, Monitor Stands, Tria Cable Tray, Magnetic Cable Organizer, Cable Snake, Adjustable Footrest, Lamps, Balance Board, Woven Chair Mat, Magnetic Storyboard) Flat Rate $15/per unit Commercial/Enterprise Furniture Label Fee, Return Logistics +20% Restocking Fee Flat rate returns To keep things simple and transparent, we offer a flat rate shipping fee for all chairs and/or accessories being returned to us. A flat rate return shipping fee (per unit) will be deducted from your purchase.

Conditions and exclusions to our return policy All returns are subject to validation and approval at Branch's discretion. If Branch does not approve a return for any reason, the item may not be returned to you.

Misuse/Mislabelling of return shipping labels may result in additional fees. Anglepoise lighting returns will only be accepted for unboxed items within 30 days of purchase.

Your Branch product must be returned undamaged, in its original packaging. Please note that we are unable to accept returns outside of our 30 day return window.

All Open Box products are final sale and not eligible for return. All workplace furniture and large corporate office orders over $2000 or delivered via White Glove or Freight are subject to a 20% restocking fee upon return.

Custom Products, Shipping Fees, and Installation fees are non-refundable. If any Branch product is shipped outside of continental US and/or Canada all return and warranty policies are voided.

Branch Flex If you're an enterprise customer furnishing a corporate office, many of our furniture items qualify for Branch’s first-of-its-kind Flex Program. We understand that moving is a headache, and companies rarely take their furniture with them.

Disposing of used furniture is surprisingly expensive, and bad for the environment. With Branch Flex, we'll retrieve used Branch furniture once you're done with it, and refurbish it for a second shot at life.

If the furniture is in good condition, we'll even give you credit towards future purchases with Branch. Even if we don't offer credit, we’ll pick up old furniture for free, saving you thousands of dollars in disposal fees.

Branch Flex only applies to Branch furniture purchased new, and is only available for qualified enterprise customers based in a Branch Service Area. Benching products, including our Quad Desk, Six Person Desk and Double Standing Desk are excluded from the Flex program, but we may be able to help with retrieval for an additional fee.

Flex retrievals can be organized by contacting our customer support team .