Free shipping on all orders How long does it take for delivery? 5-7 working days（ Except for pre-sale products） .

Which countries do you ship to? Only the United States, other countries need to place orders on our other websites.

We cannot provide the following services. 1.

Alaska 2. Hawaii 3.

PR 4. VI 5.

Guam How will my delivery be shipped? UPS, FEDEX are our logistics partners, shipping BLUETTI products.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product.

Once an item has been shipped, you will receive a shipment notification email. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route. What do I need to do when I received a different product than what I ordered?

Please contact customer support at service@bluettipower. com.

Return and Refund BLUETTI is obligated to provide the return service to all customers. The return service is currently available to the country of purchase.

If the item is purchased from the BLUETTI official store, the authority to request return or refund is permitted. If the item is purchased from distributors of BLUETTI, may follow the distributor policies.

Please contact your distributor for further information. Return and refund policies may vary according to local laws and regulations.

Order Cancellation Customers can request an order cancellation within 48 hours after placing an order by email or phone with the BLUETTI official store. However, if the product has already been shipped, a $25 intercept fee will be charged.

Please note that a transaction fee may be charged based on the payment channels after the product has been shipped. Lost / Damaged Products Received If the product was not delivered or lost, please immediately contact us.

If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures. 30-Days Money-Back Guarantee Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package.

However, you are responsible for the double shipping cost with two options below: 1. RMA provided by BLUETTI Customer Service Once the item is received at BLUETTI warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.

2. Self-paid Return Please contact BLUETTI Customer Service to get return details.

If 30 days have passed since the purchase, full refund cannot be offered and the shipping cost for return will be paid by customer. NOTE: For products that have been used, we reserve the rights to refuse the return.

Return Process Please contact BLUETTI Service for assistance to proceed the return process with proof of purchase provided and merchandise authorization (RMA) number for return. Please follow the instructions guided by BLUETTI service on how to properly pack and return the product safely.

Refund For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”. For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.

Refund will be processed within 14 business days after the product is returned to BLUETTI warehouse with a refund notification to customer email address. Note: Please contact us if the refund is not received within 14 business days.

Contact us: Email: service@bluettipower. com Phone: (+1) 909-570-0909 * Bluetti may reserve the right for the modify and final explanation.