How recommended order works
Products are ordered by the catalog’s recommendation score, using retailer ratings, review volume and available ranking signals. Missing review signals use defaults. Choose a price or review-count sort to change the order.
All styles
Sort by
Explore Big Agnes products and compare prices, features and reviews. Shipping and return terms are listed below.
Shipping & returns
Shipping
Shipping Information your gear is on the way! Free Shipping We offer free ground shipping on web orders above $199 USD to United States addresses.
Select orders may not qualify for free shipping. How we ship We ship via a variety of freight services to offer you the lowest rate based on your location.
Our warehouse will select the shipping service based on your package size/weight and the shipping address you entered, and we will email you the shipping service and tracking information as soon as it leaves our warehouse International shipping www. bigagnes.
com only accepts orders shipping in the U. S.
To place an order for delivery in Canada, please visit www. ca.
bigagnes. com .
When will my order ship? Web orders typically leave our warehouse within 2 business days, excluding Fridays.
We do not ship on Fridays, weekends, or holidays. - Express orders placed before 11:00 am MT Monday–Thursday will ship the same day - Orders placed after 11:00 am MT Monday-Wednesday will ship the next business day - Orders placed after 11:00 am MT Thursday, or anytime on Friday, Saturday, or Sunday will ship the following Monday or subsequent business day Processing time may be delayed if your order requires additional screening from our fraud check.
See below. 1 days 2 days 3 days 4 days 5 days 6 days 7 days If Picked up on...
Will be delivered by... MON Tue Wed Thu Fri Mon@ Tue@ Wed= TUE Wed Thu Fri Mon Tue@ Wed@ Thu= WED Thu Fri Sat Tue Wed@ Thu@ Fri= THU Fri Sat Sun~ Wed Thu@ Fri@ Mon= FRI Sat Sun~ Mon Thu Fri@ Mon@ Tue= ( ~ ) Sunday delivery if the shipper is enrolled in weekend spotted trailer pickups ( ** ) Monday delivery if the shipper is enrolled in weekend spotted trailer pickup ( ~ ) Monday if not a Sunday eligible ZIP code ( @ ) The following week ( = ) Earliest possible delivery the following week This map illustrates services schedules in the business day as of April 2022 Fraud Check We review all orders for evidence of fraud.
In some cases we may call you to confirm your shipment. If you are shipping to an address other than your billing address verbal confirmation will be required and this may delay your shipment.
This is important to note if you are choosing an express shipping service. How do I track my order?
Once your order ships we’ll email you a confirmation that includes tracking. If you established an account on our website you can also login at any time to check status.
What happens if there is an issue with delivery? Once a package leaves our warehouse, the carrier is responsible for its delivery.
If the tracking shows delivered but you don’t have it, contact our customer service and we’ll help however we can. We are not responsible for lost, stolen, or damaged packages.
What is your Return Policy? Please Submit a Claim Online prior to returning product to Big Agnes.
Brand new product, with tags still on, will be refunded to the purchaser. Used product will be evaluated for partial credit.
The customer is responsible for shipping product to Big Agnes for exchange, credit evaluation, or return. We recommend that you insure and include delivery confirmation on all packages sent to Big Agnes.
We are not responsible for lost packages. Let us know what you would prefer as an exchange item and when your next trip is when you Submit a Claim Online so we can do our best to meet your expectations.
PFAS Shipping Restrictions Due to the restriction of the sale of items containing intentionally added PFAS chemicals beginning January 1, 2025, certain items with these chemicals cannot be shipped to certain states. Please don't hesitate to reach out to our support team with additional questions.
need help? Our team is here for you.
Please email us or call 877. 554.
8975 with any questions. Also check out answers to frequently asked questions on Big Agnes Customer Care Pages .
Last checked: 2026-10-06Returns
Please Submit a Claim Online prior to returning product to Big Agnes. Brand new product, with tags still on, will be refunded to the purchaser.
Used product will be evaluated for partial credit. The customer is responsible for shipping product to Big Agnes for exchange, credit evaluation, or return.
We recommend that you insure and include delivery confirmation on all packages sent to Big Agnes. We are not responsible for lost packages.
Let us know what you would prefer as an exchange item and when your next trip is when you Submit a Claim Online so we can do our best to meet your expectations.
Last checked: 2026-10-06Big Agnes FAQs
Compare Big Agnes products by model, price and available specifications. Review product details and the shipping and return information before choosing.
How do I compare Big Agnes products?
Shortlist the models that meet your needs and use the comparison table to review prices, features and available reviews. Check the exact model and variant before ordering.
Where can I check Big Agnes shipping information?
Review the shipping information and linked policies on this page where available. Confirm delivery availability, charges and timing for your address with the retailer.
Can I return a Big Agnes product?
Return eligibility can depend on the product, condition and seller. Check the linked return policy where available and confirm the return window, exclusions and fees before ordering.
Why are some Big Agnes specifications or reviews missing?
The catalog only shows information available in its product records. Missing specifications do not mean a feature is absent, and no listed reviews does not mean a product has never been reviewed.
Are Big Agnes prices and availability guaranteed?
Prices and availability can change and may vary by size, color or configuration. Confirm the current price, included items and stock on the retailer’s product page.