How recommended order works
Products are ordered by the catalog’s recommendation score, using retailer ratings, review volume and available ranking signals. Missing review signals use defaults. Choose a price or review-count sort to change the order.
All styles
Sort by
Explore Baseus products and compare prices, features and reviews. Shipping and return terms are listed below.
Shipping & returns
Shipping
Shipping & Return Policy Shipping & Delivery 1. 1 Shipping Fee Free Shipping on Orders Over $20.
There is a shipping fee of $6 . 9 for orders under $20 .
1. 2 Shipping Zones Normally, your order will be directly dispatched from the warehouse near your location.
The delivery time for items is as follows: (only for the items purchased directly on baseus. com.
) Shipped From Processing Time Shipping Time US 1-2 Business day 3-8 Business days HongKong 1-2 Business day 10-20 Business days *Delivery Time= Processing Time + Shipping Time *For policy reasons, we do not support filling in PO Box/APO/FPO/DPO addresses or military addresses. During Black Friday, expect extended delivery times due to high demand and increased order volume.
1. 3 Delivery Areas Baseus official website supports delivery to most areas of the United States.
We cannot deliver to the following areas: Alaska American Samoa Guam Hawaii Marshall Islands Northern Mariana Islands Palau Puerto Rico U. S.
Virgin Islands Armed Forces Americas Armed Forces Europe Armed Forces Pacific Thank you for your understanding. 1.
4 Taxes and Duties The purchase price does NOT include import duties, VAT, and other taxes and fees. 1.
5 Frequently Asked Questions Q: Can I change the shipping address of my order? A: Orders can be edited or canceled only before the shipment via our customer support team shopify.
us@baseus. com .
We cannot change the shipment information once the product is en route. Q: The logistics track has not been updated after shipment.
What should I do? A: If the logistics track has not been updated after 7 days, please contact us.
If within 7 days, please wait patiently. Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time.
Please wait 7 days and contact us for logistic tracking. Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: How will my delivery be shipped? A: Amazon functions as our logistics partner to ship out Baseus products.
They will choose the carrier that they think works best for our customers. Q: Why is my order being shipped from an Amazon?
A: We keep a portion of our inventory at Amazon fulfillment centers. As a result, some orders will be delivered through Amazon’s logistics network to ensure you receive fast and reliable shipping service.
Q: What do I need to do when I received a different product instead of what I ordered? A: Please contact customer support at shopify.
us@baseus. com .
Return & Refunds Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2. 1 7-Day No Reason Return and 30-Day After-Sales Guarantee - Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect. 2.
2 How to start a return - Contact the Baseus customer service team by email at shopify. us@baseus.
com to obtain a return shipping address with the following information: Order number Proof of purchase Video or photo of the faulty product (if applicable) - Request for a Return in the email. -You will receive an email with the return process with address and precautions.
2. 3 Return shipping cost For non-quality related warranty claims, buyer is responsible for shipping costs.
The seller is responsible for shipping costs if he requests a return for product inspection. Shipping costs should be covered by the buyer in the following situations: - Customer issues (dislike, unwanted) - Returning products for any reason other than a proven defect - Warranty claims on items taken outside the original country of purchase - Buyer's accidental returns - Returning incorrect items - Returning items claimed to have defects but found by Baseus quality control to be in working condition - Returning defective items in international shipping - Costs associated with unauthorized returns (any returns made outside of the approved warranty process) If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance.
Otherwise, Baseus cannot guarantee items are successfully returned. 2.
4 Refund Policy All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank. Non-refundable situation - A package with visible wear or damage - Lost or stolen products - Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc.
torn up or altered. - Free products - Repairs through 3rd parties - Purchases from unauthorized resellers - Items that are not from Baseus - The product was used or dismantled
Last checked: 2026-10-06Returns
Shipping & Return Policy Shipping & Delivery 1. 1 Shipping Fee Free Shipping on Orders Over $20.
There is a shipping fee of $6 . 9 for orders under $20 .
1. 2 Shipping Zones Normally, your order will be directly dispatched from the warehouse near your location.
The delivery time for items is as follows: (only for the items purchased directly on baseus. com.
) Shipped From Processing Time Shipping Time US 1-2 Business day 3-8 Business days HongKong 1-2 Business day 10-20 Business days *Delivery Time= Processing Time + Shipping Time *For policy reasons, we do not support filling in PO Box/APO/FPO/DPO addresses or military addresses. During Black Friday, expect extended delivery times due to high demand and increased order volume.
1. 3 Delivery Areas Baseus official website supports delivery to most areas of the United States.
We cannot deliver to the following areas: Alaska American Samoa Guam Hawaii Marshall Islands Northern Mariana Islands Palau Puerto Rico U. S.
Virgin Islands Armed Forces Americas Armed Forces Europe Armed Forces Pacific Thank you for your understanding. 1.
4 Taxes and Duties The purchase price does NOT include import duties, VAT, and other taxes and fees. 1.
5 Frequently Asked Questions Q: Can I change the shipping address of my order? A: Orders can be edited or canceled only before the shipment via our customer support team shopify.
us@baseus. com .
We cannot change the shipment information once the product is en route. Q: The logistics track has not been updated after shipment.
What should I do? A: If the logistics track has not been updated after 7 days, please contact us.
If within 7 days, please wait patiently. Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time.
Please wait 7 days and contact us for logistic tracking. Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: How will my delivery be shipped? A: Amazon functions as our logistics partner to ship out Baseus products.
They will choose the carrier that they think works best for our customers. Q: Why is my order being shipped from an Amazon?
A: We keep a portion of our inventory at Amazon fulfillment centers. As a result, some orders will be delivered through Amazon’s logistics network to ensure you receive fast and reliable shipping service.
Q: What do I need to do when I received a different product instead of what I ordered? A: Please contact customer support at shopify.
us@baseus. com .
Return & Refunds Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2. 1 7-Day No Reason Return and 30-Day After-Sales Guarantee - Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect. 2.
2 How to start a return - Contact the Baseus customer service team by email at shopify. us@baseus.
com to obtain a return shipping address with the following information: Order number Proof of purchase Video or photo of the faulty product (if applicable) - Request for a Return in the email. -You will receive an email with the return process with address and precautions.
2. 3 Return shipping cost For non-quality related warranty claims, buyer is responsible for shipping costs.
The seller is responsible for shipping costs if he requests a return for product inspection. Shipping costs should be covered by the buyer in the following situations: - Customer issues (dislike, unwanted) - Returning products for any reason other than a proven defect - Warranty claims on items taken outside the original country of purchase - Buyer's accidental returns - Returning incorrect items - Returning items claimed to have defects but found by Baseus quality control to be in working condition - Returning defective items in international shipping - Costs associated with unauthorized returns (any returns made outside of the approved warranty process) If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance.
Otherwise, Baseus cannot guarantee items are successfully returned. 2.
4 Refund Policy All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank. Non-refundable situation - A package with visible wear or damage - Lost or stolen products - Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc.
torn up or altered. - Free products - Repairs through 3rd parties - Purchases from unauthorized resellers - Items that are not from Baseus - The product was used or dismantled
Last checked: 2026-10-06Baseus FAQs
Compare Baseus products by model, price and available specifications. Review product details and the shipping and return information before choosing.
How do I compare Baseus products?
Shortlist the models that meet your needs and use the comparison table to review prices, features and available reviews. Check the exact model and variant before ordering.
Where can I check Baseus shipping information?
Review the shipping information and linked policies on this page where available. Confirm delivery availability, charges and timing for your address with the retailer.
Can I return a Baseus product?
Return eligibility can depend on the product, condition and seller. Check the linked return policy where available and confirm the return window, exclusions and fees before ordering.
Why are some Baseus specifications or reviews missing?
The catalog only shows information available in its product records. Missing specifications do not mean a feature is absent, and no listed reviews does not mean a product has never been reviewed.
Are Baseus prices and availability guaranteed?
Prices and availability can change and may vary by size, color or configuration. Confirm the current price, included items and stock on the retailer’s product page.