Home › Shipping Policy Shipping Policy For us to process your order, please fill in the checkout form in English only. Where do you ship?

Where do you ship? Bagsmart ships to all 48 contiguous United States, Alaska, Hawaii.

Argentina, Anguilla, Afghanistan, Algeria, Albania, Andorra, Angola, American Samoa, Aruba, Armenia, Antigua & Barbuda, Azerbaijan, Bouvet Island, Barbados, Bangladesh, Bermuda, Belarus, Burundi, Burkina Faso, Bhutan, Brunei, Botswana, Benin, Belize, Bolivia, Bosnia & Herzegovina, Cameroon, Caribbean Netherlands, Canada, Cocos (Keeling) Islands, Christmas Island, Chad, Central African Republic, Cape Verde, Cambodia, Comoros, Cook Islands, Congo, Costa Rica, Côte d’Ivoire, Cayman Islands, Cuba, Iraq, Djibouti, Dominica, The Dominican Republic, Oman, Yemen, Georgia, Equatorial Guinea, Eritrea, Ethiopia, Egypt, Ecuador, El Salvador, Faroe Islands, Fiji, French Polynesia, Falkland Islands, Guinea, Guinea-Bissau, Gabon, Gambia, Ghana, Guyana, Gibraltar, Greenland, Grenada, Guadeloupe, Guernsey, Guatemala (1 of 22 regions), Haiti, Honduras, Isle of Man, Iran, India, Indonesia, Iceland, Jamaica, Jersey, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kosovo, Lebanon, Laos, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Monaco, Mongolia, Morocco, Martinique, Mauritius, Maldives, Malawi, Mayotte，Moldova, Myanmar (Burma), Nigeria, Montenegro, Namibia, Nauru, Nepal, Nicaragua, Niger, Niue, Papua New Guinea, Paraguay, Perú, Pakistan, Panama, Rwanda, Réunion, South Africa, South Sudan, Sri Lanka, Sudan, Solomon Islands, Somalia, Syria, Tajikistan, Tunisia, Tanzania, Uganda, Uruguay. Shipping Restrictions (Luggage Category Only): Please note that luggage items cannot be shipped to regions where the ZIP code starts with 9 , including but not limited to: Alaska (AK), American Samoa (AS), Guam (GU), Hawaii (HI) and Northern Mariana Islands (MP).

How much does shipping cost? How much does shipping cost?

Split by shipping destination: U. S.

and other regions. 1) Shipping to the U.

S. Free shipping on orders greater than or equal to $50.

For orders less than $50, there is a $8 shipping charge. 2) Shipping to other regions.

There is a $15 shipping charge. When will I receive my order?

When will I receive my order? Deliveries are made on business days.

(From Monday to Friday), Orders placed during weekends and holidays will be processed the next available business day. Please note circumstances out of our control such as natural disasters, holiday delays, etc.

may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier.

Shipping to the U. S.

Process time: 1-2 business days Shipping time: 2-7 business days Shipping to other regions. Process time: 1-2 business days Shipping time: 7-14 business days How do I track my order?

How do I track my order? If your package is not able to be delivered, it will automatically be returned to us.

Email us at service@bagsmart. com to figure out your options for re-delivery!

Can I cancel my order? Can I cancel my order?

From the moment you place your order, it has already entered the processing system. In this situation, please send us a return request after receiving the package.

If you need to make any changes to your order, contact us at service@bagsmart. com, and we will do our best to assist you.

Do I need to pay duties? Do I need to pay duties?

Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred.

BAGSMART cannot determine these fees during the checkout process. What is Package Shipping Protection?

What is Package Shipping Protection? Given the increasing trend of consumers buying goods directly, there's a rising occurrence of unfortunate incidents affecting well-packaged items.

Regrettably, courier services often disclaim responsibility for such mishaps, employing intricate and inconvenient procedures for retrieval or replacement. To address this issue, we've introduced Shipping Protection Insurance , providing you with the option to enhance your shopping experience with peace of mind.

Opting for Shipping Insurance means that in the event of your package being lost, damaged, or stolen during transit, we'll promptly replace your order without any inquiries. This spares you the hassle of dealing with the complex processes of third-party courier claims.

What should I do if I fill in the wrong address for delivery? What should I do if I fill in the wrong address for delivery?

Please contact us at service@bagsmart. com as soon as possible.

We will make every effort to try to retrieve the items for you. However, for orders that are returned due to incorrect or lost address information, the shipping fee will not be refunded.

We are happy to resend the order to you, but there will be an additional shipping fee for sending the items to the correct address.

Please contact us via email service@bagsmart. com before returning or exchanging items.

BAGSMART offers a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. Please ensure you familiarize yourself with the policy below prior to your purchase.

Customers are responsible for returning shipping fees for wrong size or unwanted items. *If the product is returned for non-quality problems , the return delivery fee will need to be paid by the customer.

*If customers receive damaged products, they do not need to bear the return shipping cost. *If the package is rejected, 10% of the refund amount will be deducted as the shipping fee.

Please kindly note: The items must be returned in perfect condition, along with any accompanying accessories, documents, and hangtags provided when sending your order. We offer a 30-day Love-It-or-Leave-It Guarantee.

This means that if you don't love our products, for any reason, we'll take them back within 30 days after the day on which you receive the goods. Returns on Buy One Get One Free promotions will be prorated across all qualifying items and applied to the refund or credit amount.

Please give us 14 business days to process your return. Allow one to two payment cycles for the credit to appear on your credit card statement.

If you return any part of an order that was part of a promotion, your refund may be reduced. We strive to provide feedback within 1-3 business days.

Please email service@bagsmart. com with your order number and return request to make sure your purchase is eligible for a return.

After approval, we’ll send you the return address. Please kindly provide us with what express you choose and the return tracking number once available.

How to return Email service@bagsmart. com with your order number, the item(s) you wish to return, and the reason.

Attach photos showing the items in their original condition, including packaging and tags. Proof of purchase is required.

We will provide you with the return address via email. Please do not send your return to the address on the package.

Share the return tracking number with us for faster processing. Allow 3-6 business days for our warehouse to inspect the returned items.

Cancellation You can cancel your orders prior to shipment and will get full refund if the order is canceled successfully. You cannot cancel the order if the product is already shipped out.

In this case, please send us a return request when you receive the parcel. Exchange You can contact us to replace the product before the package is dispatched.

But due to the timeline for processing exchanges and the limited nature of most of our inventory, we usually don't offer exchanges. We recommend placing a new order for the item you like and returning your current order for a refund by following the steps above.

Refunds Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, please follow the following steps: First, check your bank account again.

Second, contact your credit card company, because it may take some time before your refund is officially posted. Third, contact your bank.

There is often some processing time before a refund is posted. If you’ve followed all of these steps and you still have not received your refund yet, please email us at service@bagsmart.

com .