How much does delivery cost? With free Threshold Delivery, your order will be delivered to the doorstep of your home or building, no matter your order's size or value.

If you choose White Glove Delivery, for $149 your order will be delivered to your room(s) of choice, unpacked, assembled, and with all packaging removed. What is White Glove Delivery?

For only $149, White Glove Delivery is our most hassle-free delivery experience. Designed to make bringing your new furniture home effortless from start to finish – so you never have to lift a finger.

No heavy lifting: Your furniture is brought into your home for you, so you do not have to carry boxes, recruit help, or move large pieces on your own. Room-of-choice placement: Your pieces are placed exactly where you want them, whether that is your living room, den, upstairs space, apartment, or family room.

Assembly included: We handle the setup, so your furniture is assembled and ready to enjoy without the tools, guesswork, or extra time. Packaging removal: Once your furniture is set up, the delivery team will remove the boxes and packaging, leaving your space cleaner and easier to settle into.

Flexible scheduling: Once your order is ready, the carrier will contact you to choose a delivery date that works for your schedule. Great for any home: Ideal for apartments, stairs, elevators, large sectionals, busy households, new homes, moves, or anyone who wants a smoother setup experience.

Protection & peace of mind: Your furniture is handled through final placement, helping reduce the risk of damage during setup. You can inspect your pieces during delivery and confirm everything looks right before settling in.

Premium experience: From scheduling to final placement, White Glove Delivery creates a smoother, more personalized experience that feels as considered as the furniture itself. Need help?

Our Customer Experience team is here to help with delivery questions. Contact us.

How long does it take to ship my order? Product pages provide our best estimates for shipping and delivery windows.

Once your order has been shipped, a tracking number will also be provided for a more accurate estimate with respect to transit time. Please feel free to contact us if you have any questions about a product’s availability before placing your order.

How will my order ship? We use professional furniture delivery carriers for both our threshold shipping and white glove delivery services.

How long does delivery take? Once your order ships, it can take between 2-3 weeks for delivery.

Can I schedule the delivery? Once your order ships, you will receive an email with delivery carrier tracking and information.

Delivery carriers will contact you to schedule a mutually agreeable delivery date and time prior to the delivery. What happens if I miss my delivery appointment?

UPS will make up to three attempts to deliver your shipment. For LTL shipments, delivery can be rescheduled; however, a $100 rescheduling fee is required by the carrier.

Can I place my order on hold to be delivered after a certain date? As long as your order hasn’t shipped, we’re happy to hold it until the timing is convenient for you.

Please contact us at hello@albanypark. com as soon as you place your order to ensure we put a hold on your shipment.

If your order has shipped, we may be able to request a hold with the carrier; however, storage fees may apply. Can I change my shipping address after I place the order?

Please contact us as soon as possible if you need to make any changes to your shipping address. Shipping fees may apply for address changes made after an order is already in transit.

How can I change / edit my order? Please be sure to request any changes within 24 hours of placing your order by sending an email to hello@albanypark.

com . For changes requested beyond the initial 24-hour window, restocking fees may apply and estimated arrival date for the order may change.

Can I cancel my order? Contact us within 24 hours to cancel your order for a full refund by sending an email to hello@albanypark.

com . Orders cancelled after 24 hours, may be subject to a restocking fee of 10% capped at $200.

If your order has already shipped, unfortunately cancellation is no longer possible. Once received, you will need to return the product in accordance with our return policy.

If I order multiple items, will they all arrive together? Sometimes packages can get split up between different delivery trucks/routes, specifically for UPS Ground.

Tracking numbers are the best way to get delivery updates for each box shipped, but feel free to reach out to us if you have any questions. What if something is missing from my order?

Please contact our team right away at hello@albanypark. com What if my furniture is damaged during shipping?

No need to stress - we will send you replacement parts or replace the item if necessary. If you notice the packaging or item is damaged upon delivery, please refuse the item from the shipping company and contact us.

If you notice the damage after delivery, please take a few photos and send them to hello@albanypark. com within 24 hours of delivery.

Our team will assess the damage and find the best way to fix the issue. Please note that if damages are not communicated within 24 hours after delivery, it will be difficult to claim the damage was due to the transit.

Please be sure to inspect your delivery as soon as possible to avoid any possible replacement costs. Can I return an item if I'm dissatisfied?

We take great pride in the quality and craftsmanship of our furniture. If you’re not completely satisfied, you may return items within 30 days of delivery for a fee equivalent to 20% off the original purchase price.

We offer complimentary white glove pickup service for all returns. All you need to do is schedule the pickup with our team and have the original items ready.

All returns must be in “like new” condition — meaning no stains, tears, damage, or signs of use, including noticeable odors. Please be sure to include all parts and hardware.

Accepting returns is at the sole discretion of Albany Park. If approved, we’ll issue a refund to your original payment method, minus any applicable return fees.

If your order arrives damaged or defective, please contact us right away and we’ll make it right. If we’re able to replace the damaged parts but you choose to return the product instead, the order will be treated as a return and be charged a 20% return fee.

I’m having a hard time contacting the carrier to schedule delivery. What should I do?

Please contact us and we’ll be happy to reach out to our freight partner to request an update and get your shipment back on track. What if my order shipped earlier than expected?

We provide estimated ship dates for each product, but there is a possibility that certain items will become available to ship sooner than expected. So if you are unable to accept a delivery at any point after placing your order, please let us know and we’ll be sure to hold your order until you’re ready to receive it.

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Returns We take great pride in the quality and craftsmanship of our furniture. If you’re not completely satisfied, you may return items within 30 days of delivery for a fee equivalent to 20% off the original purchase price.

We offer complimentary white glove pickup service for all returns. All you need to do is schedule the pickup with our team and have the original items ready.

All returns must be in “like new” condition — meaning no stains, tears, damage, or signs of use, including noticeable odors. Please be sure to include all parts and hardware.

Accepting returns is at the sole discretion of Albany Park. If approved, we’ll issue a refund to your original payment method, minus any applicable return fees.

If your order arrives damaged or defective, please contact us right away and we’ll make it right. If we’re able to replace the damaged parts but you choose to return the product instead, the order will be treated as a return and be charged a 20% return fee.

Didn’t find what you were looking for? Contact Us